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Customer Ratings & Reviews

$1,889.99

Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,293 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Whirlpool Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We required the odd size of this fridge for our condo. We found that it was actually roomier than the one we replaced which was a Bosch. The door shelves were sturdier & the water filter cartridge will be FAR easier to replace based on its location inside the fridge. As for installation, Best Buy’s contractors were highly efficient and professional. This was a very smooth purchase and delivery transaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn't installed yet . the sales person was very informant and very kind and nice. she worked hard to make every right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent refrigerator.replaced a insigna refrigerator. I’m happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to order a special counter width fridge and this one is exactly what we were looking for. Great features and great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ask me again in a year

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't had it long, will let you know if it lasts more than a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased by the ease of our purchase and happy with the delivery and installation. We love our new refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    Not a good design of space and shelves!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not well designed because the shelves are not adjustable and only comes with three in the freezer! Also temp was hard to set because it was freezing food in the refrigerator side if I set it to 42 degrees and if I set it to 43 degrees then food was spoiled! I’m not happy at all with this product which I paid more for a counter depth!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Hhck, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Refrigerator disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely NOT what I thought I was getting. The counter depth is significantly smaller than a regular size refrigerator. Not a great representation of what was described by the salesperson. And it make a loud noise when it dumps ice or refills the waterline - I am not sure when it makes the noise. Very Very disappointed in the quality. Our top bottom extra refrigerator (old fashion white) is nicer than this refrigerator.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey jack, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It took me awhile to review 20 refrigerators

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy to still get a side by side. I was hesitant on going stainless, but the smudge proof feature is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking refrigerator with a large container to hold the ice from the ice maker. The Samsung driver we bought previously had a tiny ice maker.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible terrible EXTREMELY loud refrigerator !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there was a zero that is the one I would click. 24 hours round the clock loudest motor ever was running. Go to bed at night, close the door and husband and me could still here refridge running!! But we finally kicked it ou to the street!!! Finally got a nights sleep!!!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs quietly, lots of space and shelves in fridge and freezer are adjustable. Even the filtered water tastes better than from my other fridge - clean and cool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigidaire refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money spent! Highly recommend Best Buy as the source for this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator and stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a refrigerator and stove without measuring door entrance stove fit but not refrigerator returned it ordered a counter depth with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appliance at a great price. I plan to buy more at best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with our purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I selected this model for a rental property we just purchased. It has all the features that make this an upgrade in any rental property.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shoddy workmanship!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this fridge/freezer just over a year and we've had repair techs out twice, I just set up a third repair appointment today for yet another problem. The ice-maker has stopped functioning and it is dripping water constantly from the ice dispenser. I would have thought for the relatively high cost of this appliance it would have functioned a great deal better than this!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Discontent, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Love my side by side fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my side by side fridge. The freezer really has more room than the drawer type freezers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 month review. So far has done a fairly good job of doing it’s standard duties. No complaints.

    I would recommend this to a friend