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Customer Ratings & Reviews

$1,889.99

Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,293 reviews
  • Rated 5 out of 5 stars

    Great Fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I just recently bought a brand new house and we had to purchase a fridge for this house. This one has been great for us so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this a lot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to be a secondary refrigerator for our household, but I like this as much as our main refrigerator. Very nice, and great quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator and I love that you don't have to switch between ice and water dispensing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator for our garage as a second refrigerator for our household. Very good interior space.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deceptively small. Indoor water/ice distribution system is very slow to respond.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    fast delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast installation very good I buy lots of items go shopping best by any time. all my appliance are from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient on space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ice maker is in the door and doesn’t take up extra space on the inside shelf.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Custoner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were friendly, professional and did an excellent job! Very pleased with their service.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    Terrible design and temp management

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Temperature is all over the place in this fridge. Top is at 46, bottom is at 34 and it freezes food in the fridge side when it makes ice due to extremely poor insulation between the two sides. Shelves are poorly designed with the lights protruding so much from the back that you lose a lot of space.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, GKll. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    NOT PRATICAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SPOT FOR TWO MORE FREEZER SHELVES BUT NO SHELVES HUGH GAP OF WASTED FREEZER SPACE...DOOR ADJUSTABLE SHELVES ARE ADJUSTABLE BUT ONLY FIT IN CERTAIN SLOTS...NOT MUCH THOUGHT IN DESIGN...SHELVES TOO SMALL...HAD A COUNTER DEPTH SAMSUNG MUCH BETTER PRODUCT AND DESIGN...WORTH THE ADDITIONAL $ WILL RETURN THIS WHIRLPOOL!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works like a charm. Everything is easy to find in this side-by-side model.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Concerned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would love to review but this refrigerator is taking forever to arrive. The expected arrival date has been pushed back twice. Over 6 weeks waiting for something so necessary was not what I expected when ordering it in February. Now we’re expecting it in April. Does not instill confidence that we will even see it then. Concerned.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Super loud

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is SO LOUD. I can hear it running constantly from any room inside my 5 bedroom house. I was surprised at how much louder it is than my old Whirlpool fridge. I actually had a Totaltech guy come out and verify there’s nothing wrong.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, SallyY. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    As adverised.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality as expected. Delivered arrived on time and in working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator - Stainless steel

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel is Very Good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and looks real nice easy to operate. Would recommend to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool - Side-by-Side Counter-Dept

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance for kitchens with limited space. Freezer works great for liquids place in it for a fast chill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had excellent service by whirlpool appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator for the kitchen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator fits perfectly in the kitchen And is easy to use

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ice maker issues

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice Maker problems right from the start. Upon deliver the ice maker was broken, after 2 months and many parts later we finally got Whirlpool to replace the ice maker. The design is cheap and I’m not confident it will be a permanent fix.

    No, I would not recommend this to a friend