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Customer Ratings & Reviews

Your price for this item is $1,399.99
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The comparable value price is $1,889.99

Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,293 reviews
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    fridgdyyy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why but the downfalls so far is that it's kind of small for a side by side...but I guess that's why it's counter-depth. The door for the fridge side squeaks when we open it and when we opened this from the box there was already a minor dent :( But I like the feature of the water and ice dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good solid unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit performance is much better than what it just replaced. Atctge right temperature setting for the freezer the ice maker puts out adequate ice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking, quiet just the right size for the 2 of us.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Shelving

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs a little noisy. Nothing can be stored on the top.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Very Loud Motor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice looking refrigerator, especially for a counter-depth style. It has many nice interior features. Unfortunately, it also has the loudest motor I've ever heard. It can be heard 2 rooms away at night and makes a very high pitched shrill noise. I am returning it. Best Buy has been extremely easy to work with to assist with this return.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, SFB82. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Counter Depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a counter depth refrigerator to maximize space in our kitchen. Overall pleased with this purchase. I would prefer another glass freezer shelf. We definitely notice the reduced interior space but this works for our empty nest. Our only concern is the amount of noise when ice maker adds water.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a limited space for a refrigerator but managed to get this one into the space. We are happy with the amount of storage it provides in both refrigerator and freezer sections. The layout is good. The installers were professional and got the job done well and quickly. We especially like the water and ice dispensers and the ease with which the ice storage bin can be removed.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Water dispenser

    Rated 5 out of 5 stars

    Refrigerator Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like our new refrigerator. It is quiet and shuts off when you open the doors. The ice maker works well and there is plenty of room to store our food.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fits perfectlymy small kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’ exactly the perfect fridge that I wanted for my small condo. It is not too big , not too small. Every inch of the fridge space is used. You would think it was customized just for me. I love the blue led light .

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 5 out of 5 stars

    Good value for the money and perfect size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Due to space constraints this refrigerator was about the only option I could find for my kitchen. Thank goodness it wasn't 70" tall like most other models. The counter depth fits perfectly. The price was great too. I find it to be very quiet. The door bins are deeper than my old refrigerator which I like. I also like my ice being in cubes rather than semicircles. The water and ice dispensers work well. My only complaint is the lack of shelving in the freezer. Hey Whirlpool...you really should've given me two more shelves. I didn't realize I'd have to buy them separately.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Water dispenser

    Rated 5 out of 5 stars

    Love this refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth refrigerator looks wonderful in my remodeled kitchen. I like the in panel controls especially the water dispenser that tells you how many ounces you are using.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great countertop fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect if you’re looking for a small fridge, like for a family of 2, may be up to three. I read some reviews about being noisy, that is if you’re paranoid and pay too much attention to your surroundings

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great Fridge for counter depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the size, We can only get a counter depth to fit our kitchen. The design and quality is great but I just wish we could fit a larger size fridge. The shelving is outstanding and the freezer design is great for storage too.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Nice buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice curdious staff. Refrigerator is very nice design works well and quite for the most part. The interior fan is a little noise at times not consistent though

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge cools very well, spacious, quiet. Compartments and shelves are customizable.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great frig for smaller spaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for a smaller space. Interior refrigerator and freezer meets our needs without taking up a lot of space. Also, NO FINGERPRINT exterior makes it easier to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Product great / delivery horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BAD - Fridge works great; during delivery Best Buy delivery folks broke the ice maker water line off in the wall. Started screaming at my wife (I was not home) that she was the problem-what???. Had to have a plumber come out to repair. ***THE GOOD- Best Buy insurance/claims folks were amazing, settled claim within 2 days. Definitely not happy with the delivery - product works great.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 5 out of 5 stars

    Love love love great frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish l had a little more room.well lit can find everything easily.can choose size of ice tells you how big a glass a water you have.could use more shelves.quiet beautiful stainless finish.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're a family of 4. The interior of the fridge is on the smaller side of what we had before. (Although its the same dimensions). We purchased acrylic/plastic bins to utilize the space more efficiently, which works for us. So far so good! I had my old fridge for 24 years when it gave out. I'm hoping this one will last just as long :) . Per other reviews on the noise... I think it's minimal and not a deal breaker for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice and water are a bit noisy. Otherwise great. Looks great.

    I would recommend this to a friend