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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,293 reviews
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Noisy Compressor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size for my kitchen space. However, it is quite noisy when the compressor is running. It is a very annoying high pitch sound that is unbearable. I would not recommend this model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fridge is still working after a year!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps food cold and has a water filter. Definitely spacious for a moderately sized family.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading numerous reviews and replacing the first non counter depth refrigerator I purchased, I could not be happier with this refrigerator. I love the size of the ice cubes. I read the reviews about the noise but in my opinion it is not that bad. The noise from the ice maker is b/c the total system is in the door. The counter depth looked MUCH better in my space.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Good buy for a smaller kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a counter depth fridge that had good energy ratings. This met my criteria. The fridge works well, and I haven't had any complaints on the functioning. More shelf space in the freezer would have been helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Whirlpool counter-depth fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. The finish is beautiful and does not show fingerprints. I’ve had it for a month now and haven’t had to clean the stainless yet. I also like that the ice maker is in the door, giving more shelf room in the freezer. That feature, along with the finish, and the door dispenser (also awesome) are the main reasons I selected this model. Good choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is well worth it. The ice maker And water dispenser are very conveniently located under a light that can be adjusted. I would recommend this product to anyone that is looking for medium-high quality fridge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the fridge because of price and matching appliances. Looks/works good but doesn’t have the best storage. Got the Best Buy credit card along with it to get an additional 10% off. Sounds good to me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    do Not recommend. hidden costs. too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst refrigerator. One good thing: keeps food cold and frozen. My grandmother's Ice Box did so also. Tiny shelves can barely fit 10-12" pizza.bbut if you want another self you can order for abit over $200 including tax and shipping. Light bulbs in the $99 range. Produce drawer basically fills up with product needed for a salad for two people: lettuce, red onion, tomato, and. cucumber. Wine bottle has to be in door shelf. Shelves are shallow. Plastic light protector is same as model of 20 years ago: flimsy plastic, easy to jostle and hard to replace, easy to get brittle and over $90 to replace. And then the twice a year air and water filters cough up $100+ twice each year. It is definitely BIG on the outside but tiny on the inside. I do NO T recommend.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    So far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter depth is the way to go and a solid choice for the price point. Easy install and initial operation. Lots of door storage and sleek look. Display/settings for ice are easy to understand and a bit fun too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it open box so it had some scratches but it does the job. Saved a grip so we're the for the opportunity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice refrigerator!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had my new refrigerator a few weeks, but so far I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice side by side

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator for the price. It is counter length which was important to me as I did not want it sticking out from my kitchen counter. It fits flush with the counter and works well in my kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    WHirlpool 20.6 cu. ft. side-by-side

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks modern, outside and inside. It also rolls easily. I like the fridge so far, but it makes a lot of noise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with my purchase of my refrigerator from Best Buy. The salesman was very helpful and the Geek Squad guys that brought the frig were so nice and did an outstanding job. They explained the workings of the frig., were extremely careful while moving the old one out & bringing the new one in. We couldn't be more pleased with Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Whirlpool refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly in the space. Love the sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Smiley

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is super quiet; and durable, Fits perfect in my home. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator. It has logical storage areas inside both freezer and fridge compartments. I can load in a lot of food, if needed. The fingerprint resistant aspect is wonderful. Provides a clean looking refrigerator at all times. I have an open living space so the mostly quiet operation is important. The style is simple and can fit in any kitchen.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level, Shelving

    Rated 3 out of 5 stars

    Noisy; shallow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisy compressor. Not deep enough to store value pack meat.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my Whirtpool for a couple of weeks now, and find it’s a great side by side with more room than I’d anticipated. I think I probably should have gone a few inches less wide, but that’s my own fault. I find it runs pretty quiet, so that’s a plus! I really like the fridge, so it’s all good. I also find the stainless is easy to keep clean! Overall, I’m pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Really nice stainless steal finish and gear ice an water dispenser. Freezer fits much more than I anticipated but could use one more shelf.

    I would recommend this to a friend