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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,293 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes getting used to when it is 2 cf less than what it replaced, by choice .

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Too Noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased one recently and its too noisy. My previous Whirlpool did not make a sound. I am happy I found this out within two weeks period allowed for return.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Fridge “re-do”

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and fit are good! Shelf arrangement is flexible !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need! I did my research online and called to store to order.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Counter dept refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too small inside. Light covers are cheap plastic.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good good good good good good good good good good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    custumer service and addittude

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product good price but the people at the store makes the difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right size for our new home with plenty of feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was excellent but installation not quite up to speed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job with delivery and install.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Satisfied so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the second day of possession. So far so good. Have to wait to see.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it is working great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Installers arrived on time and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement and the exchange went smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, Efficient, Professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the friendliest people and so helpful! Efficient, courteous, professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, Whirlpool is a product of great quality.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Too noisy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t purchase it because this fridge is too noisy. We did have many options due to the limited supply but now we’re not happy because it makes so much noise in the kitchen when it runs. Also it has wheels and the fridge moves every time we open a door.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Christophe, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Rated 5 out of 5 stars

    Extra roomy for small space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits beautifully in the space I have for it. Has lots of shelves & drawers for storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery service Great fridge Best Buy folks were a delight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price good product.The good customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful!! I love all the features it has. Compact

    I would recommend this to a friend