Customer Ratings & Reviews

My Whirlpool 20.6 cubic foot side by side counter depth refrigerator was purchased at Pacific Sales and doesn't appear in my Best Buy account purchases but their email asked for my product review. This refrigerator was one of 3 basic units that fit my narrow kitchen so this limited my final selection. The main appearance for a side by side with ice and water dispenser looks generic and hasn't changed too much, but there are some things that make me wonder what the product engineers were thinking or drinking when designing this unit. The freezer and refrigerator shelves are thin tempered glass, and drawers and shelving sides are thin and flimsy plastic. Frost appears on the freezer shelves. My old Kenmore unit had sturdy wire shelving and basket in the freezer, and the refrigerator side had tempered glass shelves with a lip around all 4 sides to keep minor spills from dripping below, a way better design that should be restored. The refrigerator and freezer side has problems with the odd vertical spacing of shelves which are either fixed or hard to space apart. They are either too far apart or too close to the one above or below. The door shelves on the refrigerator side are especially odd when the knobs on both sides for the shelves to push down and hang from are spaced apart for one of three measurements. Hard to explain but you'll see when trying to shift shelves up or down, shelves only work in one of three sections of the door.... bottom, middle and upper sections. If engineers thought like a consumer and made things simpler to use, the shelves would have evenly spaced vertical measurements so all of the knobs to push down on and hang from would have the same distance from the back wall all along the door sides for easier shelving placement options. The water dispenser ALWAYS drips unless you keep the cup in place an extra couple of seconds to avoid that drip to the shiny metal grill below that has sharp edges so be careful when handling it. I removed and stored the metal grill to avoid seeing spots all over the shiny surface. The ice maker and dispenser seems to be working fine so far. The refrigerator door hinge started to squeak loudly like in a suspense movie door opening and closing after 8 days and hasn't stopped. Maybe it has something to do with the fact that the door alignment is not level vertically and spaced unevenly horizontally. The installer mentioned that the door is made heavier based on many complaints and that he couldn't help adjust it for me. Others don't seem to have the same issue based on their photos. I'll check out the owner's manual again and call the Geek Squad for help.

Love the look, features- ice maker , water dispenser, locks and blue lights. Cuts perfectly in the counter space easily moves on wheels. Glad I got this one instead of a white one.

Good value for the price, very attractive with convenient water and ice dispensing on door. Keep in mind this is counter-depth, so interior is less roomy. Shelves are not adjustable, door compartment shelves are. Has three (3) drawers for better organization/separation of food items/types. Con: Refrigerator door will "fall" to full open; tech adjusted leveling and pulled unit further into the kitchen to stop it from hitting wall, but said nothing more could be done to stop the "opening" issue.

Works perfectly fine. The perfect size for the space in my kitchen. It’s a counter depth so it doesn’t extend out past the counter and pantry too much. I like that there are two separate pads for ice and water. Only dreawback is that freezer space is a lil tight, but this is the only fridge I could find that fits in the space I have.

Great fridge that fit my new house. Love the black SS. Careful where you place the fridge door shelves. If not correctly inline with the interior shelves, they fall out or the door doesn't close. Freezer is small due to icemaker.

It was a long heat wave during the SARSCoV2 pandemic when my refrigerator died and I found I only had 2 choices between what was actually in stock & available for next day delivery & would fit through the final, of course narrowest doorway. It has too many cold spots that are freezing spots, not enough of the size shelves you’ll find you need or baskets for refrigerator door. It’s VERY NOISY and I’m grateful not to have that awful open kitchen concept or a small home w/living room or bedrooms near kitchen or it would be unbearable. Yet, I’m grateful for the rep that stayed on the phone with me searching through stock inventory to finally find whatever was available to help make things easier for me during stressful time.

Nothing not to like! Looks great, works great. We replaced a GE with freezer on the bottom and it feel like we have a ton more room. Cool feature to dispense a set amount of water.

Looks nice, keeps things cold, and seems reliable. Shelves are not flexible so it is what it is.

Our old fridge stopped working (fridge side, freezer was fine) but there was very little inventory due to the pandemic. This was one of the few we could get in less than 3 months so we went with it. It's much smaller than I realized. The door has large trays but the inside shelves are very small. The freezer looks like it's missing a middle shelf all together. Very little space there. The water and ice dispensers are kind of stiff so you have to push hard towards the top of the lever. Does it keep the food cold, yes, but I would go with a larger fridge and double check the shelf space you need. Also, we are 2 adults and 2 toddlers so the space issues aren't due to lots and lots of food.

Spacious for side-by-side refrigerator. Takes a while to hit temperature. Has good water dispenser features. Watch the fridge temperature setting.

Great refrigerator for our small space. Of course, with the counter depth you lose storage space.

I would have given this 5 stars but the door handles don't really match the outside of the fridge. They are darker...but I didn't want to send it back because of that. The frig is great. perfect size, love the shelve and drawer positions, front water and ice dispenser. Perfect.

It's okay. Small, because it's counter-depth (ok for us because we don't want one that protrudes into the kitchen very far and have another freezer & fridge in the garage), the freezer storage is tiny because of the ice/water in the door, and the front/bottom is not the most attractive thing, a more traditional 'grate' style bottom would have been a more polished look. It appears to function quite well in the 3 weeks we've had it; in 3 YEARS I'll know for sure. If you're looking at this, be sure the small size is something you can work with. I'd recommend it to a friend only if there are no more than 3 people in the family OR they have auxillary cold storage beyond this.

Only had it a month now here are a few things I don’t like. It’s very noisy and it should come with another freezer shelf. I do like the finish on the SS and like the counter depth. I will update after we have a bit longer.

Looked at many refs in the $1,000-$1,800 range & this one was a good deal. Really happy with looks & performance. Yup—could use another shelf in the freezer. Don’t find it noisy. Makes plenty of ice & replenishes quickly. Chilled water is cool-not “chilled”. Not allot of bells and whistles, but functions as expected.

Love this fridge! Love that the ice isn't the standard half moon shape, it is more like ice cubes should be. The ice took some time to catch up to our family of 5 but once it did we have plenty. The counter depth is amazing in our narrow kitchen. My youngest likes that she can put her glass under the water dispenser, enter in the amount of water desired and do something else while it fills (teens are sssooo busy these days...). Would definitely recommend.

You cannot beat this for the price. I did need a couple extra shelves but other than that it looks amazing and I am surprised how much it holds. I don't see much difference between this one and a 25 cubic ft one I had. I am really glad I went with the counter depth. It makes a huge difference in a kitchen with an island. The reviews about noise? Ice drops into the tray, but it is not loud.

I’ve had this for about a month now, overall it’s a good size for a family of 3. Pretty good size compartments. The only reason why I’m giving it 3 stars is because it is kind of loud. Otherwise it works great!

This is a really nice fridge. I took off a star because I haven’t been able to use the ice maker and water yet due to incomplete install. I do wish it had more freezer shelves, or that the seller included links to buy more freezer shelves. It makes some noise at intervals as fridges tend to fix but it isn’t too loud and most of the time it is practically silent. The interior lighting is phenomenal.

Always a whirlpool fan but am a bit disappointed in the particular appliance. It runs very loud - can be heard all over the house. It makes a grinding noise occasionally - even before ice & water hooked up so wouldn’t seem to be related to ice maker. Best Buy replaced the original one I purchased for this reason, but the replacement makes the same sound. Shelves are not well-designed & the freezer needs another shelf.