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Customer Ratings & Reviews

Your price for this item is $1,979.99

Customer reviews

Rating 4.1 out of 5 stars with 69 reviews

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Rating by feature

  • Quality

    Rating 4.1 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers regard the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator as a spacious and attractive addition to their kitchens. They appreciate the variety of colors, particularly the Sunset Bronze, and find that the refrigerator offers good value for its price. However, some customers have expressed concerns about the noise level and the accuracy of the water dispenser measurements.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 69 reviews
  • Rated 1 out of 5 stars

    inconsistent cooling

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fridge because of the look and the brand. However after settling with Best Buy for a horrific delivery experience (the delivery guys ripped a huge gash across my brand new hardwood) I thought that would be the end of the headache. I’ve had it now for 6 months and I can only use the middle of the fridge because stuff put deep along the inner wall will be totally frozen and stuff close to the door will not cool properly. Terrible experience with both Best Buy and whirlpool.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Jules, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this counter depth refrigerator. It is a smaller fridge but it holds a lot and helps you stay organized. The color is great.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Awesome Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new fridge! We the love the color and it’s a perfect size for our home and our lives. We love the measured fill and in door ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is spacious. Has plenty of drawer space. i love that it measures your ounces of water as you are pouring.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    damage refrigerator with missing parts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one BestBuy tried to delivery came with a big dent in the side so we refused it. Second one came with small dent and we reluctantly accepted it, however, later found that inside door bins were missing, air filter missing and produce preserver missing. Trying to get BestBuy to address this issue is frustrating as we have spent hours on the phone on hold trying to have the missing parts delivered. BestBuy is so disorganized and under staff that I can no long recommend them as a place to buy any appliances. For the refrigerator we can only say the quality control seems to be bad as we keep getting damaged products delivered.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey CKB1, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Super side by side refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many improvements from my previous whirlpool refrigerator of 3 years ago. Love the changes and the new color!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Simple and elegant.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds a lot for a smaller sized fridge. Sunset bronze stainless steal is warm and inviting. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great you can actually measure the water that comes out in the cup lots of room in fridge and freezer

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Counter depth doesn't skimp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new fridge especially in lates color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep food properly cooled in this Whirlpool side-by-side refrigerator. The exterior water and ice system and touch controls are easy to reach without opening the doors, eliminating unnecessary temperature fluctuations, and the interior crisper drawers keep produce fresh and reduce waste. This 20 cu. ft. capacity Whirlpool side-by-side refrigerator provides ample space for food storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall, a good fridge that fits my kitchen well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only downside is the freezer storage is awkward. A traditional top freezer holds way more items

    I would recommend this to a friend
  • Cons mentioned:
    Noisy

    Rated 3 out of 5 stars

    Loud.... but tolerable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches the rest of our appliances, looks beautiful, but loud vibrating noise coming from it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice color but a bit small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice but on the small side. If you have a family larger than 4, you will need more space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal. Look good. A little difficult to navigate digital screen. Load filter motor

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigeratorWe hope we get many years of good use out of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge made my life complete

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who needs a standard depth when a counter depth will do? Vesuvius didn't erupt for nothing. What a day! What a life! This is a great fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and reliable freeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two year old LG, expensive four door (one is a drawer in the middle) broke down in the summer. I replaced it with this simpler two door Whirlpool. I am happy with its operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Side by side refrigerator just loving it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator it’s a little small in department size for storage. So I had to reorder the next larger size. Waiting for it to come it. Very excited

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased all the set for the bundle love this fridge raider the only thing I would say is more storage in the freezer

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I iked it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a day but everything seems fine. I had to buy more shelves for the freezer and compartments for the fridge door. They were very expensive and I think for the price of the appliance there should have been more shelves and baskets that came with the fridge.

    I would recommend this to a friend
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