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$1,979.99

Customer reviews

Rating 4.2 out of 5 stars with 86 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.9 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers find value in the 21 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with TruCool System's pleasing appearance. The refrigerator's counter-depth size is also appreciated, especially for fitting well in tighter kitchen spaces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 86 reviews
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Counter Depth Side by Side

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first experience with a counter depth side by side refrigerator. We had a full size french door refrigerator before. It is very nice having a little extra pass through room in our kitchen between the refrigerator and the island that is for sure. Since we are now empty nesters the smaller size of the refrigerator works nicely with our new lifestyle. Having the ice maker on the door of the freezer gives us an extra shelf on the freezer side which is quite nice. The refrigerator is quiet, keeps proper temperatures and the water/ice dispenser is extra tall to accommodate larger water bottles. We are very happy with our purchase so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's A Little Noisy Unfortunately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love everything about about my Whirlpool counter depth refrigerator except how noisy it is. It would be perfect except for the annoying ticking sound when it's running. I bought the 5 yr warranty so I will call Best Buy about it & see if it can be fixed. Other than that it's exactly what I wanted.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleek look of my new refrigerator. I also like the lighting on the inside of the refrigerator and on the inside of the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good choice and value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is quiet and dispenses both cubed and crushed ice as well as cold water very well! The convenient location of the water filter makes regular replacement convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish, quiet & efficient side-by-side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, stylish and convenience of in-door ice maker and water/ice dispenser. Our new side-by-side Whirlpool is actually smaller than our former one by 3 cu. ft. (was also a Whirlpool) and have had no issues with enough space. We love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Counter Depth love!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super functional and gorgeous! Counter Depth doesn’t stick out into your kitchen like a sore thumb!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Size

    Rated 5 out of 5 stars

    Counter sized stainless refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this fridge. The counter size is nice cuz it gives us more room in the kitchen. The number of ounces of water poured is a nice feature we didn't know that was available on the fridge. It is a very nice looking refrigerator. The side by side is great cuz we can see what's in the freezer side easily. We had the bottom freezer before and it just gets junked up with food.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great Buy Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive, efficient. Storage space is more than adequate.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Size

    Rated 5 out of 5 stars

    Elegant design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the side by side design and the elegant look. The counter deep size fits my kitchen tight space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a good pick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the appearance and shelf organization. I find the water and ice dispensers somewhat difficult to engage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Counter Depth Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall quality of this fridge is great. The only qualm I have with it is the lighting on the inside seems pretty cheap and oddly located. The measuring water dispenser is a nice function but it's not even remotely accurate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good refrigerator for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family is very happy with our new refrigerator. Best features: bright lights, easy to clean ice and water dispenser, preset measurements for water dispenser, large roomy shelves width wise. Worst features: No butter compartment!, a little noisier than our last fridge, shelves are short front to back. Maybe not such a bad thing because food doesn’t get hidden and forgotten deep in the back. Overall a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little noisy but works GREAT. Water dispenser could expel water faster but workable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for the space I have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this counter depth model to improve the look of the kitchen. Replaced something too large for the space. Looks great. Love the ice access from the dispenser and in bulk from inside the freezer. Only issue, Whirlpool very short on shelving. When I called to order an additional freezer shelf, the guy admitted that many have to order additional shelves with NO discount -- full price plus shipping. They ought to offer a shelf bonus package for new owners of this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge, associates were friendly and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is of exceptional quality. We are particularly impressed by its efficiency and user-friendly installation process. The storage capacity is precisely what we require. need.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An Average Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates fine but it’s noisy. Some items in the top shelf froze at factory settings Also the water dispenser was confusing in operation and resulted in water in the kitchen floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 door fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator!!! Smaller than the regular size refrigerators and fits perfectly into our kitchen

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Whirlpool Refrigerator noise.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Whirlpool Refrigerator is too loud can sit in my kitchen and hear it drives me crazy. ( BAD PURCHASE)

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook at https://tinyurl.com/Whirlpool-Facebook or Instagram at https://tinyurl.com/Whirlpool-Instagram so we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Refer. Bellina

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sales person, very knowledgeable and easy to work with. Would definitely recommend highly.

    I would recommend this to a friend
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