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Customer Ratings & Reviews

Whirlpool - 24" Top Control Built-In Dishwasher with Stainless Steel Tub - Sunset Bronze-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 471 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 471 Reviews
  • Rating: 5 out of 5 stars

    I absolutely love it!

    Posted
    Anuta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am absolutely in love with this dishwasher, it's doing a great job so far, I ended up paying $887 for installation and the dishwasher itself. Installation took about an hour to complete and the staff was very quick,polite, and professional. They explained how to use the dishwasher once they were done with installation. There is plenty of space for all the dishes and the nice feature of this dishwasher is that theres a designated utensil shelf on the side of the door of dishwasher wich frees up a lot of space for additional dishes. Everything comes out spotless with no residue or debris, which was not the case with my previous dishwasher. I had a GE profile dishwasher it was around 7-8 years old and it was just doing a horrible job, leaving dishes dirty with food pieces stuck to it, And we had to rewash almost every single dish after each cycle. At some point I just stopped using it and was hand washing dishes. After 4 months I thought it's time for a new dishwasher and I started to search online thinking of getting a new GE dishwasher, thinking that it was just old and needed to be updated to the latest model.However, from all the reviews that I've read on Best Buy a lot of people were saying that GE leaves dishes dirty, and I decided to look at other brands and found that Whirlpool was the one that matched my requirements (price and quality) and I'm not disappointed with my choice! I've had it for a month and I haven't washed a single dish yet. Dishwasher is equipped with the filter that you can take out and wash, you can also take the water spinners out to wash them as well which is nice!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Dishwasher

    Posted
    RollTide
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We bought this dishwasher to replace our old one that stopped working. We were originally looking at the non stainless steel interior tub, but went with this one on the recommendation from the guy at Best Buy. I like it because it is stain resistant and looks and smells clean. Install is fairly easy, if your a little bit handy, you can do it yourself and save some money. The best thing about this dishwasher is that if you follow instructions, you should have no problem getting clean, dry dishes every time. The instructions say they you should not pre-clean the dishes, and you do not need to pre-clean. I spent my entire life up to this moment pre-cleaning dishes. If you use the correct cleaning pod ( I use Cascade Platinum and Cascade Rinse Aid), you will have clean spotless dishes every time. Of course, you need to scrap the chunks of food off, and I at least run them under the water, but it amazes me how clean it gets them. The rinse aid helps with drying and keeping the tub clean. I would recommend this dishwasher to anyone. Oh, it is very quiet. I know our old one was loud, but when I first ran this one, I almost kept checking to see if something was wrong, because I could barely hear it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid medium quality washer

    Posted
    Ebbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this as a replacement for a cheapo builders special that was no longer doing the job. I wanted a stainless tub and something that really washed well. Based on reviews, I purchase this model sight unseen. So far, it seems to be working well. There are only two issues that I've had. One being that fact that the old dishwasher mounting holes in the granite counter did not seem to line up well to the tabs for this model. We tried to use the side mount kit instead and that ended up blowing out the wood side of the cabinet. I don't know why these have to be so hard to mount. Second issue which is really more of the reason why I took a star off. I hate hate hate the silverware basket. You have the option of putting it on the lower rack OR mounted on the door. On the lower rack, its totally unstable and flops around. However, on the door, is a pain in the neck. I probably would have passed on this model just for this had I known how clumsy the silverware holder was. Maybe I'm picky, I don't know. FOr something used every day, I think its important not to get frustrated with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replacement for a 20 year old Kenmore

    Posted
    Chillicooper09
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After 20 years of faithful service my Kenmore dishwasher (also built by Whirlpool) gave out. Replaced it with this Whirlpool dishwasher. I’ve only had it about three weeks but so far do good. Super quiet to the point of being totally silent. Adjustable upper rack is very useful. Three wash arms ensure good cleaning. The silverware rack in the door is impractical so, I move it to the lower rack. Problem solved. I’m still pre-rinsing the dishes just to prevent waste build up in the machine or its plumbing as s lot of problems of that kind are reported in YouTube videos. Got the extended five Year warranty based on posted recommendations for peace of mind. The installers from Quality Kitchen were ok. Insist on connecting the dishwasher drain to the sink air gap and not to the disposal drain to prevent garbage disposal backing up into the dishwasher drain. YouTube videos noted this as a glaring problem and a common damage to the dishwasher and thereby shortening the life of the machine. Recommend running a cup of white vinegar every couple of months to sanitize the machine and keeping the drain hose clear of debris.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolute garbage, esp with silverware

    Posted
    Corgic

    We got this dishwasher in February to replace an old Maytag model that was not draining properly. While this machine is much quieter and gets the top rack fairly clean, I expected a lot better. This is WORSE at cleaning than our 10+ year old Maytag, and yes we have used the (expensive) recommended cleaning pods. Oftentimes plates come out with crud baked onto them. I'm not talking went in with baked on crud. I'm talking like bits of guacamole get somehow hardened onto the plates. And the silverware? Forget about it. Absolute garbage. I think this may have to do with the two location options for the utensil basket being the door itself or the left-hand wall. Not in the dead center over the rotating arm like older models. You don't even have to crowd stuff in here to have poor performance, although that certainly makes it worse and allows you a severely limited number of utensils per wash. You cannot have more than two pieces per compartment, or about 8-10 pieces per wash. In fact, the dishwasher does you the favor of flinging food particles into the basket if you have it on the door. And it does a horrific job of removing things like peanut butter from knives. (The attached photo is after using a paper towel before loading to wipe off excess peanut butter because we're trying our best here.) This pictured knife was in a compartment by itself, not cupping or touching anything else. You basically use this dishwasher to sterilize. That's it. Have fun hand-washing everything first.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Corgic, thank you for your review. We would like to inquire about your review with you. Please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your user name (Corgic), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care WhirlpoolBrand

  • Rating: 1 out of 5 stars

    Disappointed over time

    Posted
    Napersuez

    We have had this dishwasher for almost a year now. Initially, it seemed okay. It is very quiet, which we like, but the dishwasher does a terrible job of getting the dishes clean. We use jet dry in the rinse agent drawer and have tried different detergents, using different cycles (sensor, normal, etc). We usually rinse our dishes off first before putting them in the dishwasher but are finding that if we don't completely remove any food particles, the food will remain on the dishes after they have been washed. We have used the utensil rack both on the door and in the bottom tray, but the silverware does not come clean either way. I have purposely place items so they will be in direct contact with the spray arms and still they come out dirty. We previously had a whirlpool dishwasher for 20 years and I'm sorry we got rid of that unit - it was better built and did a much better job of cleaning dishes.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hi Napersuez, we thank you for your review, and are sorry to hear of the concerns you're having with your Whirlpool® Dishwasher. We'd like to follow up with you regarding your concerns. Please email us at Whirlpool_Reviews@Whirlpool.com with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you, Whirlpool Social Care WhirlpoolBrand

  • Rating: 5 out of 5 stars

    cleans dishes well, not noisy

    Posted
    Harry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's too soon to give a final verdict on this - we've only had the dishwasher a couple of months - but it's quiet and does a good job cleaning. It doesn't get all our dishes completely dry, but neither has any other dishwasher we've ever owned (we have a lot of plastic tumblers, etc.). Our previous dishwasher was highly rated by CR as being quiet, but this one is noticeably quieter - the kitchen and family room are really one big room, and we can watch TV or talk without the dishwasher interrupting anything, which wasn't quite true of the previous one. Finally, it has a 1 hr cycle which my wife LOVES. So I did good buying this dishwasher. (And it was pretty easy to install - the directions were clear enough and the kit that is recommended for this has all the parts I needed.)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet and Clean

    Posted
    Gamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We had our last Whirlpool for over 15 years so we decided to go for the same brand hoping for the same longevity. After reading reviews I was worried about the possibility of noise. Let me say this dishwasher is Very quiet. The top basket lifts up a little higher to make room on the lower deck for large dishes. Nice addition. I prefer my utensil rack to be on the lower rack not the door and it works just like our old washer did so no problems there. I'm guessing the long wash times are some how due to it being energy efficient ? I use the 1 hour with a dry time added. So total time was 1 hour 20 min. total. At that point it wasn't completely dry so we just left it till morning. No problem since I don't need put them away till later anyway. So far we are very happy with the new washer and the way it looks is very nice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality dishwasher

    Posted
    pkcritic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So far I've been very pleased with this dishwasher. I was skeptical of the "silverware in the door" feature but my silverware has been clean every time. The only thing I've found annoying so far is that the bottom rack gets off kilter easily so I have to straighten it before I can push it in. The top rack is also laid out poorly for the size of my bowls, but that may not be the case for someone with different sized dishes. It says rinsing isn't necessary so I've been trying to test that idea, so far with great results. I like that there is a "clean" indicator light that stays on until you turn it off, so if my kids get some dishes out but don't empty everything I can easily tell if the remaining dishes are clean.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Choice

    Posted
    Run4yorlife
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This dishwasher is very aesthetically pleasing. I wanted one where the controls didn't show but I also needed it to have a flat front (no handle) due to space concerns. That really narrowed down my choices, so I went with this one based on the reviews and the price. I also wanted one that was quiet. This thing is VERY QUIET. The first one that was delivered had clearly been crushed by a forklift. Best Buy was great to work with in terms of getting a replacement one back out to me. I thought I'd love the silverware bucket being on the door, but I actually really dislike it. I also feel like the silverware doesn't come out as clean as it should. Maybe that's because of where the silverware bucket is? Or maybe it's the dishwasher itself? I'm not sure, but that's why I'm giving it 4 stars. I rewash silverware a lot.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quiet, efficient

    Posted
    jimmies
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Due to a tight place for it, installers had hard time of getting it set right, with all loose insulation pads with it. However, now when it is in place, it looks like always been there. There is a little vent on the left of the door we had not noticed before, and we were afraid that there will be steam coming out of it. Luckily this is not the case. Washing results were clearly better than with our old washer, and sound is MUCH quieter. Only negative point: start button is very close to the "handle" where you open the door in our case (right side of the door). Have to get used to opening the door from center or left, so that you don't accidentally turn it on when opening it for putting more dishes in.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good dishwasher with a fatal flaw

    Posted
    glidertom
    • My Best Buy® Member

    The dishwasher performed well for about a year when it started misbehaving, not dissolving the detergent pellets or emptying the water. It turned out to be a bad motor. The tech said he has seen a lot of this particular problem. The motor has been redesigned, but he is not certain the problem has been solved. Fortunately, we have another year remaining on our warranty - thank you Costco! I also asked him what the repair would have cost out of warranty; his response was $500 - $600! The bottom line is appliances are being made cheaper and cheaper. It used to be refrigerators would last 20 - 30 years;

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it!

    Posted
    rcflyboy2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This dishwasher is super quiet!, My old GE model sounded like a 747 spooling up, Cleans everything really good, I mean Really good, Pots, pans, glasses, dishes, Come out like new, Only thing I did not know is it comes with a 2 oz. bottle of rinse aid, You pour that in the little hole provided, That 2 oz. will last you about 6 months, There is a lens that turns blue when full, It is still blue after about 20 or so washes, Does not really explain that in the manual, Had to ask a Best Buy manager, He said that is normal, Other then that, Love this thing!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    the one and only redeeming quality...

    Posted
    mj2018

    It's very quiet. Hate hate hate everything else. Utensil tray is a flimsy joke... and it's gray, so you can't see the silverware. There is NO PLACE to put large utensils, fortunately I kept the utensil rack out of my old dishwasher and am using that. Top rack spacing is ludicrous. The center row too wide and the two rows on either side of it are too narrow. I find myself just throwing things in the top rack which is frustrating. Need a flashlight to see if the rinse aid dispenser is full. Rinse aid is essential otherwise dishes are still dirty. Am running this dishwasher way more often since it holds about 30% fewer dishes. And it's ugly. But hey, saved 10% when we bought four pieces. Thank goodness the whirlpool refrigerator is fantastic.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      mj2018, we really appreciate your feedback and do apologize for the inconveniences. Please feel free to reach out to us if you have any questions or concerns. WhirlpoolBrand

  • Rating: 5 out of 5 stars

    Sleek Design Works Well

    Posted
    GPM24
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I want to preface that this is for the second unit I received. The first unit arrived with a crack in the plastic panel were you set/start/stop the dishwasher. Best Buy customer service was very helpful and replaced it no questions asked. Now for the actual review. Quality is very good. Well built based on first impressions. Works great so far and have been using it for a month. Cleans and dries the dishes very well. Stainless steel inside looks much better than some me of the plastic ones. Features are good and the touch settings are easy to use. It’s also very quiet due to the additional insulation you get at this price point.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected.

    Posted
    ck665
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was simple for me to install (I am a DIY). It is surprisingly quiet and is working very well, considering our hard well water. We have used it for 2 months without any real complaints. There is a bit of a learning curve but we are using the recommended detergent pods and rinse aid. My only little criticism is the utensil basket which has many slots that are to small for our every day silverware. Also, kudos to Best Buy for their price match guarantee. I would MUCH prefer to buy locally than on-line. Especially TVs and computers and the like where they are just a few miles down the road if I need assistance.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do Not Buy (Door Locked)

    Posted
    AdaLovelace
    • My Best Buy® Member

    This washer was bought in 2018 and ran well until now. The control panel (with the buttons) are along the top and cannot be accessed while it is washing or locked. We use premium wash pods with Cascade Rinse Aid and use the washer properly. It’s been 12 hours since the wash was complete and the door will not open and the blue light is flashing. This product is a cheap product designed to break down near or after warranty expiration so that It costs $300+ to fix it. Save your money and buy a decent product that is not Whirlpool.

    No, I would not recommend this to a friend

    • Brand response

      WhirlpoolTeam

      Hey AdaLovelace, we value your time and would like to look into the concerns with your Dishwasher. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rating: 4 out of 5 stars

    Great Dishwasher

    Posted
    Smarshopper3769
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pros: Sleek look. Cleans dishes well. Quiet. Utensil holder in door gives more room on bottom rack for pots, pans and plates Cons: Takes quite a while (2-3 hours on normal wash setting). Top shelf is not set up as well as it could be for maximum dish placement. Does not dry the dishes as well as our old unit. This dishwasher is better than "Good" but I didn't think it qualified as "excellent". It was a good deal compared to others we looked at with similar amenities and Best Buy made sure we got the best price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this dishwasher

    Posted
    bcinlol
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this to replace a seven-year-old Samsung that I had to pull out and fix on three separate occasions. After I installed it I ran it for the first time and was immediately impressed by the quietness of its operation. We've had a year and I still love it is got endless possibilities for wash and rinse Cycles as well as drying options and it runs is quiet today is the day I first installed it. It's easy to load easy to run and does a good job of washing the dishes. And I really like the fact that you can remove the silverware tray

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Quiet Dishwasher

    Posted
    KOOP4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The first dishwasher delivered had a dent in the side of the door that you couldn't see unless the door was open. Best Buy replaced it quickly. My wife says that the dishwasher functions as described by the salesman, and she is pleased with the results. It is quiet, which is definitely a positive. Let's hope we will never have to use the extended warranty we purchased. I should mention that it might take some time getting used to the "hidden" controls that on the top of the door, and can't be seen when it is closed. However, it is a nice feature if there are young children in the house.

    I would recommend this to a friend