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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 783 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers frequently mention the 25.1 Cu. Ft. Side-by-Side Refrigerator's overall performance and capacity as positive aspects, with many finding the size suitable for their kitchens and appreciating its design. However, some customers have concerns regarding the noise level and temperature control. Additionally, a few customers have noted issues with the drawer quality, door alignment, and fingerprint resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 783 reviews
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Noisy and Low Level Interior Appoimments

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator had a very loud med frequency motor noise (not the usual higher frequency whooshy sound associated with most refrigerators). We could literally hear the humming sound quite loudly about 30 feet away in our open plan living room. The inside light had no cover so it was blinding when we opened the door. Just felt like a very poorly made, low end, entry level refrigerator. We returned it for a GE and we love it! Purrs like a kitten with about 1/5th the noise level, and the interior is so much better designed,, including the well designed, unobtrusive lights and more user friendly drawers and shelves. So glad Best Buy allows a return within 15 days!!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Nice refrigerator w/o an ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the few side by side refrigerator s w/o a built in ice maker. I was looking for extra freezer storage and this fit the bill. Have had it for a few weeks and it’s been running great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfecr 2nd fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a second refridgerator. Set in garage for additional fridge/freezer space. Works great for how I use it. It is a no frills unit, but perfect for my use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    So Happy I Upgraded

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision to upgrade my fridge. Super spacious!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect refrigerator for our large family

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect as a second refrigerator for our large family. Works well and holds all the additional items we need to buy when on sale.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Function, lots of freezer space

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works great, and good value for price. Lots of usable freezer space. Only complaint is there is only one shelf that fits taller items (gallons of milk, juice pitchers, etc.) and the shelves cannot be adjusted to different heights. Overall, we like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Large capacity and even cooling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the money, plastic on plastic drawers. Serve the purpose. Costco had it for 290$ cheaper but Best Buy had the fastest delivery time and wouldn’t it respect the price matching as they claimed Costco price is promotional and they won’t match promotion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra refrigerator/freezer for garage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a little trouble regulating freezer temps but that could be from the freezer being mostly empty so far. Don't notice the noise that others have reported but after all, it is in the garage... It does tend to roll toward you when doors are pulled open but solved that problem with a non-slip mat in front of the wheels/casters. Hey, what a great idea!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for the quality..the size is just perfect. I had it now for almost a month and had no problem whatsoever.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Whirpool fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit loud when the fridge runs. Delivery service was terrible. They scratches my wood floor and stripped my screws on my fridge. The door was uneven. Called customer service they transfer my call around and ended up they hung up my call after transfer many times. Sad service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Lots of space and deep. Only issue, i Had a shelf crack on the door already. Looked up replacements and it’s kind of expensive to replace.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Whirlpool side-by-side refrigerator 18 years ago, just slowly stopped keeping items cold. Since I had no problems with it for all those years, I decided I would stay with Whirlpool. So far no problems. Got my moneys worth.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 3 out of 5 stars

    Cheap quality for not so cheap price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really not impressed with this fridge. Had Samsung fridges in the past and they were great, bought this one due to the affordability. Drawers are very cheap, does not slide out very well, shelves are also very cheap plastic with not a lot of room on the refrigeration side. For the same price as other better quality fridges, I would pass on this and get a different one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great 2nd Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using this in my garage. It's perfect for surplus of frozen items and beverages. My only complaint is the produce doors don't seem to open and close as smoothly as they should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator! It's simple, organized. Overall quality is excellent! Great value for money

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fine except it is noise, i.e., the running sound of compressor is louder than my old refrigerator that was replaced by this one.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 20 year old refrigerator with this new one. Capacity inside smaller though same footprint. Nice design and well lit inside. Overall a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Perfect size for 2nd refrigerator/freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing old, 2nd hand refrigerator in laundry room. Needed more freezer space this was a great size for or need. Fit space well and we couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We never used the ice machine in our old fridge, so having the extra space is more beneficial to us. Overall quiet. It sometimes slides when we open the fridge door, so might need to adjust something to keep it from shifting.

    I would recommend this to a friend
  • Cons mentioned:
    Drawer quality

    Rated 3 out of 5 stars

    Nomore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item has been a problem since we purchased arrived with a dent in middle of door, lights in refrigerator freezer soon after arrival. The drawers in unit are very cheap.

    No, I would not recommend this to a friend
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