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Customer Ratings & Reviews

Your price for this item is $2,249.99

Customer reviews

Rating 4.5 out of 5 stars with 1581 reviews

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90%
would recommend
to a friend
Page 1 Showing 1-20 of 1,581 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Almost perfect…

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    Posted .

    This Whirlpool refrigerator is almost an exact dupe for the Amana refrigerator that I had (which lasted 14 years!) Everything about the inners is pretty much identical, so much so that I was able to transfer the bucket rubber liners from the Amana to the Whirlpool. There isn’t a dairy roll-top compartment, instead there’s another bucket. Also the freezer lighting is dimmer than my former Amana but I’m getting used to it. I have no complaints about the noise others have mentioned, in fact I find it a bit quieter than my Amana. Cons: Whirlpool claims that this Black Stainless Steal is “fingerprint resistant” well that’s not entirely true! Similar to a watch being “water resistant” vs “waterproof”. There are smudges but they are easily buffed out with a soft kitchen towel. Also, I have to say that I was quite surprised when the fridge arrived that only the face of the refrigerator is Black Stainless Steal and the sides were the traditional Black beveled grain I had before. When you view the unit in the showroom, they’re all wedged together so the sides aren’t visible.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    So far just ok

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    Posted .

    We spent a long time looking for a fridge with good reviews that would be available to get quickly during covid. Buying from BestBuy turned out to be the best decision and was very quick and with no delays (we waited for a fridge from another retailer for nearly two months before they let us finally cancel the order). Unfortunately I can't say this very expensive fridge feels like it's made with a lot of attention to detail. It works fine so far, but there are all these cosmetic flaws (see photos of where glue or some other substance is coming out of various cracks). It's not as quiet as we had hoped either. And lastly, but maybe most disappointing, is that the sides of the fridge are not black stainless steel! This is not evident in any photos or product descriptions. The fridge is advertised as "black stainless steel" but only the doors are - the sides are this cheap textured shiny material (see photo), straight from the 90's. So if you have a modern kitchen and the sides of the fridge are not going to be completely covered by cabinetry, make sure you see it in person before you decide (we bought directly online - big mistake).

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi DGL8,we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great value

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    Posted .
    Owned for 3 weeks when reviewed.

    We found ourselves suddenly in the market for a new fridge and we’re comparing several models. This one won out because of the additional storage space in the door since the water dispenser is inside the fridge and the color choice. Love the layout and how customizable you can make the shelving. The bottom freezer is easily accessible. The black stainless is much more smudge resistant than regular stainless. So far would buy again.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Do Not Use Refrigerator Magnets

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    Posted .
    Owned for 11 months when reviewed.

    Beautiful appliance until you put refrigerator magnets on it, the marks do not come out. The center rail which supports the vegetable drawers breaks often and I have replaced several times. There is a piece of unprotected Styrofoam behind the drawers which doesn't stay clean and is stamped on it, 'Do Not Remove'. When I called to complain about this ridiculous piece of Styrofoam, I was told it was designed this way and could void my warranty if I take it out. Obviously this was designed by someone who has never had the convenience of refrigeration or ever had the pleasure of cleaning one.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service-Jake & Ronnie!

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    Posted .

    I was contacted as promised. Jake called a half hour prior to arrival-time window was met. Jake & Ronnie were professional & careful with my new floors, etc. fast, neat & correct!

    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    It’s just an ok refrigerator.

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    Posted .
    Owned for 5 months when reviewed.

    Well I wanted to love this refrigerator but I don’t. There are a few things that whirlpool could do better. My 1st purchase was an insignia but after a month the ice maker went out and they were not able to find the part so I had to get a new refrigerator. With the selections available at the time since there was a shortage on product I went with the whirlpool since it was the 2 doors at the top and pull out drawer bottom freezer and available for deliver ASAP. The issues I have with the whirlpool is the door shelves are shallow compared to the insignia, the overhead light at the top hangs down so it makes it hard to use the top shelve for large juice containers, (the insignia light was flush with inside top of the roof in the refrigerator and the temperature control buttons were flush on the outside where the doors closed against the refrigerator), the freezer drawers are smaller and the top one is a wire rack so small items can fall through. The insignia was 2 plastic drawers and they were larger. The other thing wrong is this one does not have an alarm if the doors or draw are left open and with this refrigerator if you do not close them hard and make sure they are closed you will find out a few hours later they will be open (that is from experience a couple of times with both the refrigerator and freezer drawers). The best thing with this one VS the insignia is the outside is fingerprints proof for the stainless steel. The insignia was horrible and I was wiping it down so many times a day specially when you have kids. So if you are looking for a new refrigerator do some comparison before you buy one to make sure it has all you want and need.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Daisey, we value your time and thank you for your review. If you have any questions or would like to discuss your concerns, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    WooHoo! New refrigerator!

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    Posted .
    Owned for 2 months when reviewed.

    I love my new refrigerator. I especially love and appreciate the three doors with the upper two at eye level. No more bending over several times a day to access necessary items!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Can’t go wrong with whirlpool

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    Posted .
    Owned for 3 weeks when reviewed.

    Replaced our old side by side whirlpool (which still was running great after 11 years) works wonderfully, fridge space is great, freezer is pretty good too but I see why people get a chest freezer.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Fridge

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    Posted .
    Owned for 1 month when reviewed.

    I would probably give it more stars if there wasn’t water pooling in the crevice above the bottom drawer guess I’ll see it there’s something in the manual and it’s not a lot of room inside luckily I don’t require much

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Best Buy gets it done.

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    |
    Posted .
    Owned for 1 month when reviewed.

    The delivery was on time. The refrigerator was not nicked or dented. The delivers were great.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Whirlpool

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    Posted .

    Good so far. Plenty of room and quiet. Shelves fully adjustable. Had problems with the delivery. Long scratch in the freezer door. Damage to the island when bringing in

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    refrigerator

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    |
    Posted .
    Owned for 3 months when reviewed.

    great purchase! had to go back to the store to buy the water kit.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love my new fridge!

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    |
    Posted .
    Owned for 2 weeks when reviewed.

    Very happy with my purchase. Timely and professional delivery.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed.... unacceptable

    Posted .
    Owned for less than 1 week when reviewed.

    Just delivered....uneven doors, freezer seal damaged, styrofoam surrounding water line behind vegetable drawer cracked, and the made in the USA sticker was raised due to a large chunk of dirt under it. I tried to buy made in the USA but pride needs to be stepped up on the assembly line. I can't report on the operation since it's been one day, but not off to a good start.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Plastic in fridge is horrible

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    |
    Posted .
    Owned for 1 year when reviewed.

    I had a samsung before this and decided to go with a whirlpool. I was excited to have a "great" appliance. However, within the first year we had to replace the drawers rails for the veggie and fruit drawers as well as the casing around the drawers. Also the lid to deli drawers. I am very bummed. I think overall the hardware is a good fridge but the craftsmen ship and plastic is pathetic. I will probably be buying a different brand next time.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Whitney, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu WhirlpoolBrand

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Not impressed, already falling apart.

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    Posted .
    Owned for 1 year when reviewed.

    Have have the fridge a couple weeks over a year, and the magnetic insulation is already falling apart. Going to call Whirlpool, but it doesn't appear to be covered under warranty.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey dbexternal, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A WhirlpoolBrand

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    What a bummer

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    Posted .

    I want to give this 5 stars but I can’t. Waited 3 months for the product only now to be delivered with damage.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design, Freezer

    Rated 5 out of 5 stars

    Very nice fridge

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    Posted .
    Owned for 3 weeks when reviewed.

    Very spacious with 2 large drawers for fruit and veg and a good space for deli items. Plenty of door shelves for milk, juice, wine etc. Good size freezer with large ice maker. I like that the water dispenser is inside the fridge, giving the front a nice, clean look.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    Owned for 3 weeks when reviewed.

    Love our French door refrigerator from the open box corner. $1,709.99 value out the door for less than $721! Totally please to have added this to our garage!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not get what I purchased

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    Posted .
    Owned for 3 weeks when reviewed.

    So unhappy with the purchase of this item and the response from both Best Buy and whirlpool the inside door is not the same as what’s on whirlpool website and Best Buy website both shows a door with a butter dish at the top right the one I have do not and neater Best Buy or whirlpool can correct this

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey 2ring. We are very sorry that you are not happy with the design of your Whirlpool® Refrigerator. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review. WhirlpoolBrand

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