Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 213 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the 25.2 Cu. Ft. French Door Smart Refrigerator's overall performance, spacious capacity, perfect size, sleek design, and convenient water dispenser. While the refrigerator is praised for maintaining cool temperatures and offering user-friendly features with accessible sections, some customers have noted occasional noise. A few customers have also reported issues with the freezer performance, mentioning items getting wet or thawed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-213 of 213 reviews
  • Rated 1 out of 5 stars

    Broken refrigerator

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was broken and leaking water from the door. I lost all of my food.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    cheaper

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door handle fell off within a month of the purchase. Do not recommend

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello,
      Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook bit.ly/3T68kN8 or Instagram https://bit.ly/3ZDpW9U. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 1 out of 5 stars

    You should already know this

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t received it yet. Haven’t received it yet. Haven’t received it yet. Haven’t received yet. Haven’t received it yet

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! Installation was fast. Refrigerator works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly What We Wanted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got tired of the door mounted ice dispenser, the jams, the drips, chasing ice cubes all over the kitchen floor, so when our old fridge gave out, we got this model. You open the freezer drawer and there is ALWAYS ice there, you scoop out exactly what you need. The arrangement of the shelves and drawer inside the fridge are perfect, and the hard-to-find stuff is at eye level.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Save my ice cream.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an emergency pick due to our old refrigerator breaking down on Christmas Eve. Nothing was open for a few days and this was on sale for after Xmas sale. I think I made a great choice on this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for my kitchen. I went from a side by side to this, and love all the extra room that I have, and it keeps everything cold and fresh without freezing it, like my old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond the expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked its storage capacity. Plenty of space and adjustable shelves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, quick and easy, they also took away the old fridge.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK so far...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is noisier than my prior Kenmore fridge. The interior space is limited in relation to the exterior size. Cools, chills, etc. OK so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 1 out of 5 stars

    Broke down in 10 days

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the fridge overall for the looks and space capacity, but it is not finger stain resistant and the main disappointment - the compressor broke down in 10 days! It went 100% dead. We were without a fridge for over 2 weeks waiting for the tech to come out and diagnose and then waiting for the exchange.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth purchase and delivery! Will use Best Buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im really happy about this item and the delivery guys were wonderful so helpfull.

    I would recommend this to a friend