Customer Ratings & Reviews

Great fridge but noticed a few bumps and scratches as if they gave me a used one...

I am so happy with my new refrigerator, could not be happier.

I PURCHASED A BRAND NEW WHIRLPOOL REFRIGERATOR ON BLACK FRIDAY 2019 AND 3 WEEKS AFTER BEEN DELIVERED I STARTED TO HAVE A LOT OF ISSUES WITH THIS JUNK!! 2 MONTHS LATER STILL DEALING WITH THE BEAUTIFUL CUSTOMER SERVICE FROM WHIRLPOOL BECAUSE BEST BUY TOLD ME THAT I WAS OUT OF LUCK WITH THEM BECAUSE I DIDN'T PURCHASE THEIR EXTENDED WARRANTY. HORRIBLE SERVICE!! I WILL NOT BUY ANYTHING FROM BEST BUY OR WHIRLPOOL AGAIN. HORRIBLE. HORRIBLE CUSTOMER SERVICE!! FYI .WHIRLPOOL IS MADE IN MEXICO!!!

Lost about 250$ worth of food. Constant dripping from water. Back freezer has frozen over twice in a week. It decided it also will stop working and it now just and very expensive box. Don’t recommend.

As at now still good and working but more noise sometimes.

made a mistake buying whirpool this year, fridge went out after 8 months. Been 5 weeks now with no fridge or even a call from the company. Horrible product and customer service. NEVER BUY WHIRPOOL

The door was damaged and customer service hasn’t reached out to me as of yet?

The freezer is pretty small. Most of the door storage is too small to store anything. The doors are uneven.

Very happy with product love the color and size perfectly for my kitchen

I purchased this refrigerator in August of 2021. In December 2022, I had to pay almost $300 to have the refrigerator repaired, as it stopped cooling. I found that the self defrost feature had malfunctioned. I have attached a picture, that the repairman sent to me, of the frozen coils that had to be defrosted. I can't believe that I paid this much money for what appears to be a pretty nice fridge, only to have to repair it at 3 months over the expiration of the "Limited One Year" warranty! Per the manufacturer's own website "Your Whirlpool® appliances are built to last, but since life happens, appliances are typically covered with a limited warranty for some peace of mind.", so, apparently, they want you to have at least a little "peace of mind", but they also don't want to be on the hook for all of the repairs that will probably need to be made! I won't buy another Whirlpool appliance, and would highly recommend to anyone against purchasing a Whirlpool refrigerator.

Door wont seal and leaks water on the floor. Cant get service from beat buy

This refrigerator was average +, though the price was very reasonable at around $1100 on sale. I would give it 3 1/2 stars. I had expected a little more, considering the reviews were pretty good. I will say that the frig works fine and looks good (though doesn’t quite have that solid look of the higher end refrigerators – but of course, it is less than half the price of the higher end products). Some people had said that the frig was noisy, but I find it quiet. However, do note: I did not hook up the ice maker or water line, so I don’t know if the ice maker is noisy. What I don’t like is that the shelves are not adjustable, nor do any pull out. (only the door shelves are adjustable). Unless you keep your milk or other gallon jugs on the door, they will only fit on the top shelf, and since I am 5’ 2 ½”, I find it a little uncomfortable to maneuver because it’s a little too high. Also, the bins don’t slide in and out easily– they seem cheap and flimsy. Another issue is that this refrigerator at just under 25cu ft., feels smaller than the one I replaced which was only 23.5 cu ft. I do have the same issue that some others noted, that when you open the door, the frig can move forward a little. I find that I can avoid this by either placing my other hand on the opposite door, or placing my thumb on the opposite door handle when I open the frig. This lightly braces the frig so it doesn’t move. Bottom-line: if you are looking for a reasonably priced refrigerator, I think this is fine, though don’t expect it to compare to a top of the line frig.

before I buy something, I read the long-term use product first, especially for someone like me who can't afford expensive things for the kitchen. I love to cook and am always in the kitchen so I chose this frig because I have heard a lot nice thing about it. I bought this for my brother and I picked the same brand and model of what I had right now. I love this product because of the durability and long term use and read good reviews. Nice in the eyes of all who see.

I like the frig. Good storage. Can see everything that is in there easier than with my Samsung the ice maker only worked for six months and cost twice as much as this frig.

Overall a very nice side-by-side. After a couple of weeks of using it, there are a couple of drawbacks. The space capacity in the freezer is less than previous side-by-side (also a Whirlpool) that it is replacing, although the dimensions of the entire unit are virtually the same. Cooling motor is noisier than the previous one, and getting the ice maker to discharge ice through the door can be a bit tricky.

After our GE fridge compressor crapped out after 3 years, decided to go with a different brand and came across Whirlpool. Along with a few recommendations from friends, this ended up being the winner. Plus factor, it was also on sale. The only downfall, which i did find was reported the same as well by others, was the drip that comes from after using the ice machine. some does land in the tray, other times it does leak off onto the floor. previously used to have a side by side, then went to bottom freezer. went right back to side by side. the space in the bottom freezer is nothing compared to a stand up version freezer. hope this one last longer than the last. did take out the extended warranty with geek squad.

The Item is Average ads its doors were not able to align symmetrically. Functionally fine aesthetically lacking... You get what you pay for. Unit 3.5 stars. 5 stars for my sales & Install team

We’ve had this fridge in our kitchen for a few months now and it has been absolutely fantastic. My only gripe is that sometimes the ice gets stuck in the shoot and then leaves a puddle after melting, though that definitely could just be user error.

This item is supposed to come with a can caddy, I have searched all places it should be according to the internet and have not been successful in my search for the wire rack. The delivery guys must have removed the refrigerator from the box inside the truck because I saw them put it on the liftgate unboxed, that is the only place I could not check for the part.

I am disappointed in the final set up where the feet of this fridge show wires and plates......very unsightly. The feet should have a cover to not let these display. Am I missing parts?? Have had this two weeks and the fridge itself is big and roomy and happy to have gone back to side-by-side. French door is not for me with bottom freezer where you can't see anything as all are piled up. Whirlpool needs to improve final look of this refrigerator!