Customer Ratings & Reviews

While this big box can be a little noisy when the ice drops or at times sound like a space ship is inside, it does the job it was intended very well. Lots and lots and lots of room! Nice bright LED lights! Great ice cubes! Excellent tasting filtered water! Nice control panel that is easy to operate! The water calibration can change at times, but can be reset easily. In all, this Whirlpool has been well worth the money in comparison to other brands comparison in size. Our refrigerator, we bought on sale and it was about 50% the cost of other somewhat comparative refrigerators. In conclusion, I feel this is a product that will meet or exceed your expectations! By the way, we had a Whirlpool that was 20 years old in great running condition! We just wanted a little bigger unit and were elated to find this Whirlpool model.

Ive had it since November of 2021, so far it is a great refrigerator. There is a lot of space which is better than the previous refrigerator I had. I've seen issues where others had a wire issue under the door, the sealing being an issue, as well as over freezing throughout the freezer but I haven't had any of those issues. The "cons" so far are that I had to change the water filter in January of 2022, which is odd considering it was still fairly new. Obviously needing to replace the filter 2 months into using it, but the filter is extremely easy to access. The price of the filers is not exactly cheap but $50 for 6 months as advertised doesn't seem bad. The next and last thing is that the ice cycle is slow, but there has yet to be a time where we ran out of ice when in need of it so we get by fairly fine. That aside it all depends on the family usage.

After 24 happy years with my Whirlpool refrigerator, I wasn’t too thrilled about replacing it. But common sense told me that nothing lasts forever, and so I visited Best Buy to learn what’s new. Was I ever delighted! My brand new side-by-side Whirlpool update has twice the freezer space because its automatic icemaker is in the door. The shelves are adjustable, well-lit, and sturdy. We use the ice and water features (cubes or crushed? measure the ounces? lock out curious little fingers) every day. Best of all, we can rest assured that the factory-set temperatures keep food fresh and tasty. Thank you Best Buy, for a timely delivery and painless installation. I feel like my family has traded in a trusty Model T for a luxurious sportscar!

It’s only been a couple of days, but I love this refrigerator!! The ice is like pyramids and it has a fast ice option. There is a setting to fill up your water vs standing there waiting there. I used to have a fridge like this awhile back in a previous home so I was super excited to see it unboxed and realize it was like my old one I purchased so long ago, but upgraded! Kind of funny. Looking forward to being able to fit groceries into it. We bought a home with brand new appliances and it came with a “French door”. I like the side by side and that stupid freezer door was my enemy on so many levels it wasn’t funny. I couldn’t fit anything in there and I missed my in door water and ice maker. I love ice! Plus I don’t like stainless steel. Best Buy finally had this in stock and with delivery so I was able to snag it and get it delivered pretty quickly. We did purchase the warranty program and had them install it. We did have a glitch and had to cut the main water off, but they were okay with that and got us hooked up. We went back out to cut it back on without any issues. Whoever did the demo on this house set it up odd so it wasn’t anyone’s fault! They did a great job and just rolled with it. LOL I’m still just happy to have an in door ice maker and water dispenser. Oh and being able to fit groceries!!

Pretty good product. Has performed up to expectations so far. Is a little noisier than the Kitchenaide that it replaced, but has a better ice cube service than Kitchenaide. Purchase of extended warranty is highly recommended.

Overall great refrigerator freezer combo. I love how the ice is in the door. It gives more room in the freezer. The only thing I wish was different is the shelves aren’t adjustable, so I have to lay some things down instead of standing up.

This replaced a Whirlpool that was close to same exterior dimensions, but this one offers another 3 cubic feet of interior storage, which has been great! Some negative reviews mentioned lack of ice, but after I hooked it up, I enabled the fast ice option and had a mostly full bin the next day. In the month since then we've always had plenty of ice for our family of six which probably averages 50-60 pieces of ice throughout the day. We'll see how the longevity works out for us: the fridge we replaced is still working fine after 14 years, but we wanted some extra space, which we've definitely gotten with this fridge. Very happy with this purchase so far!

I really like this refrigerator, but had to deduct one star because of the noise. You can definitely hear it when its running and defrosting. We're used to it now since we've had it a couple months. It has a lot of room, and the water dispenser is great. Well lit too!

I’ve had this for a few months so far and it has word great. It’s quiet (has nice LED lights in both the freezer and refrigerator section) and plenty of storage space. I’ve never run out of storage space with this. It automatically tells you when you replace the water filters. Water filters are about $50 to $60 depending on where you get it and indicates needing to be replaced about every 6 months I think. Works great.

So far, so good (almost)! We purchased this in November 2022, it was delivered in December. The owner's manual leaves a lot to be desired, but we have managed. The ice maker makes better cubes than our last Whirlpool, but the discharge of the ice is slower and more messy. We have a consistent noise problem coming from the "Fresh Flow" module in the refrigerator side of the unit. It is so loud that we can hear it from two rooms away! We have a service appointment scheduled in 3 days

Our refrigerator died so I needed a quick replacement. This one had good reviews so I quickly ordered it. I don't care for the spacing of the shelves. Yes, you can move the shelves around but there isn't much flexibility. A couple areas are only good for small things like eggs or yogurt. The craftmanship on this is poor, with insulation coming out of the doors. The ice is good, I like the size and consistency. Depending on how full it is, the temperate inside can fluctuate widely. I've had diet coke cans explode on the top shelf while the temp is set at 37. Heads up on filters, I couldn't find any generic ones so I am stuck paying $50 every 6 months for a new water filter. Overall, it's decent but I will look elsewhere the next time I need a fridge.

Would not recommend this refrigerator, nor would I recommend Best Buy for an appliance purchase. Based upon prior good experience with Whirlpool appliances, along with the mostly very good reviews of this particular model, I settled on this Whirlpool refrig after much research. First one delivered made constant whirring vibration sounds, with intermittent much louder vibration sounds (could hear throughout house). Called Best Buy, system said wait time to answer call was “less than 3 mins”. 20 mins later I’m connected. My research showed that leveling could have been issue, so I request they just look at it (and perhaps just fix the leveling) instead of replacing. BB guys show up and tell me leveling is ok, and that yes, the vibrating noise should not be occurring. Guy says it’s prob bad compressor and tells me to call and request a replacement,… which I did the next day. Once again, system which indicated a 3 min wait ended up taking more than 20 mins. Unpleasant and odd customer service person tells me I need to be transferred to “lemon” dept. then on hold 30 more mins! Finally get connected to someone who tells me to relax when I calmly tell him that someone needs to know that customers are being put on hold for so long. Was finally able to schedule a replacement appt. Now have replacement. Annoying vibration noise still present, but so far haven’t experienced the louder noise. Fingers crossed I guess, and I guess I’m resigned to just living now with a refrig which is obnoxiously loud when compressor is on. Delivery guys left some pretty visible scuff marks on our nice hardwood floors, along with a trail of debris and water from front door to kitchen. They had to take front door off hinges for needed clearance (which I appreciated), but left door off and entryway open for about 30 mins on a hot Tx summer day…. when only about 5 mins was necessary. The good and the bad with this model: Good: -it looks nice -very large capacity, both in freezer and refrig - price reasonable Bad: - as mentioned, the inexcusable vibration noise from motor. I cannot believe Whirlpool cannot design a quieter motor. Sitting now in my living room, and the typical quiet serenity has been replaced by a motor sound which may well drive me insane… or at least to drinking. - ice cubes too small, and ice maker doesn’t make nearly enough. We are constantly out. Will need to dig out the old ice trays I thought we’d never need again. - dispensed water not cold. - both ice and water dispensers require too much pressure to activate. - spent an hour trying to remove all the small pieces of protective plastic wrap from tiny crevices in which it was lodged. This simply could not have been the manufacturer’s intent. I would avoid this model, and I would purchase another model elsewhere. Suggestion for BB - fix your customer service phone system - it is terrible! Navigation is horrible; wait time estimates are wildly understated; wait times themselves are ridiculous; reps are unfriendly and often inept; customer and purchase info avail to reps on their system is lacking. The whole thing feels 50 years antiquated,

We purchased this model to replace a 21 year old Maytag, wide by side. I was a little concerned, as it does not have the wider top on the fridge side that my old had. This feels so much roomier, at 28 cubic feet. The ice in the door affords you lots of space on the freezer side. The reason I did not give it five stars is that the ice dispenser is loud, but only when dispensing. I would buy again.

After months of searching the big box stores and Damaged freight warehouses and not finding the fridge we were looking for, we finally decided on Best Buy. We are extremely glad we did. Not only did you have our choice in stock but could deliver it in 2 days. The others were out of stock and it would be several months before it was available (due to the pandemic). Other than having to remove the front door we were very pleased with the delivery process and installers who were thorough, answered all our questions, cleaned up and hauled away our old fridge. And yes, they re-installed the door. It's been a month and the fridge is running well, is spacious inside and we love the features especially the water bottle size water dispenser with lighted pads, measured fill and the drawers are easy to take out if needed. We also met the ice maker being in the door.

At less than 5 years old, the ice maker stopped working on this $1800 refrigerator. After much work to troubleshoot the issue, we contacted an appliance repairman who was incredibly helpful and had me look one more place before he came out. He made us aware of a known design flaw with the wiring between the refrigerator and the freezer door. Sure enough, the sheathing was damaged and the wires had broken leaving a possible shock hazard (see photo). The only way to fix this is to spend $800+ for another freezer door! After speaking with Whirlpool customer service and escalating to a supervisor, the answer I got was essentially - "Sorry, there are no known issues and you are out of warranty, do you want 25% off a new refrigerator or do you want to spend even more money on a new door?" Are you kidding me??!?! If you Google "Whirlpool Refrigerator Wiring," you will find NUMEROUS videos about this known issue that Whirlpool refuses to acknowledge - https://www.youtube.com/watch?v=bmUFQh78P6w

After a total kitchen renovation and much deliberating between a french-door or side-by-side, we decided to go with this large side-by-side. We are very happy with our decision. Best Buy delivery was awesome. They took the doors off to get it through the door safely, put it back together and put it in place. The refrigerator itself runs quiet, it's very large inside and looks beautiful in our new kitchen. The outside is fingerprint resistant and wipes clean. The ice cube maker is a little noisy and it dispenses loudly but I think that is normal for an in-door icemaker. The ice cubes are smaller but we knew that ahead of time. You can't really adjust the shelves but they are set in good places. Lots of room on the inside of the door. Overall, we are very happy with our new Whirlpool refrigerator.

Routine functions such as drinking water and ice available, spacious space inside, movable racks for flexibility. The annual estimate cost is $105, maybe a bit high compared to similar refrigerators. After all, a solid fridge for families

Specifications indicate that the refrigerator has a covered "dairy center," but it does not. The picture showing the inside of the refrigerator door also does not show a covered bin typically used for butter. Lack of a covered butter bin is my biggest disappointment so far. Love the huge storage capacity as one benefit is that it makes it easier to find things and recognize whether or not you are out of something to include on your grocery list. The increased storage capacity comes at the expense of a much deeper refrigerator that is difficult to get through the front door. Be prepared to remove the refrigerator doors (and perhaps even your front door) or for the installation/delivery people to have to do this in order to squeeze the refrigerator through. Wish the ice bin included a scoop as the dispenser does not work well with large water bottles and the ice falls everywhere when trying to dispense ice into them. Our old kenmore/whirlpool was much better at this since the water/ice dispenser indentation was much shallower and allowed for holding pitchers and bottles more upright.

Decent alot larger inside then it looks outside ! Finish needs a little upgrade ! Over All A Nice Sleek looking Ref/Freezer!

Installed for a month now and is working fine. 28.4 Cu. Ft. of storage space is great compared to our previous 24 Cu. Ft. fridge. It makes smaller-sized and shaped ice cubes which we happen to like, and we of course like the look of the refrigerator.