Customer Ratings & Reviews
- Model:
- WTW5000DW
- SKU:
- 8579341
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the 4.3 Cu. Ft. High Efficiency Top Load Washer's cleaning performance and large capacity, finding it easy to use and a good value for the price. However, some customers noted that the washer can be noisy and that the lack of an agitator, less-than-ideal spin cycle, and absence of a fabric softener dispenser were drawbacks. A small number of users also reported reliability issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called best buy and sent it back. Clothes always wet. They sent a replacement maytag that I adore. I dont have a matching set but thats ok. Clothes arent wet they spin out and dry
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at [email protected] with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email.
- Cons mentioned:Agitator
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that this washer has no agitator..it barely fills up on certain settings my clothes come out in knots ..I'm mad as I just spent 400$ that I already dont have ..on a half stupid machine I shoulda just bought the one with the agitator
No, I would not recommend this to a friend not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT A FAN OF HE WASHER. I LIKE THE OLD FASHION AGITATOR AND MORE WATER.
No, I would not recommend this to a friendjust a washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just a plain washer, no fancy stuff that will be very difficult to use
I would recommend this to a friendItems Seem clean but product VERY NOISY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer Clunks & Clanks & has NO End of Cycle Notification! Have NEVER heard anything So NOISY! My 3rd Lifetime Washer Purchase: Previous Products much Superior. "Assembled" in USA OBVIOUSLY NOTTTT GOOD ENOUGH
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi Suz4, thank you for your review. We are very sorry that you’re not totally satisfied with your purchase. We do appreciate you taking the time to share your thoughts with us. Customer feedback is very important to us and we will be sure to pass your concerns on for further review.
- Cons mentioned:Spin cycle
Not my favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was not in good working order and had to be replaced. The spin cycle was not working properly and there was no spin only cycle.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Best Buy Customer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Cons mentioned:Spin cycle
This machine is awful. Takes way too long to compl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is not efficient. My old on was superior. Whirlpool needs to improve or recall. My rating is 0 stars Takes over an hour go complete due to starting and stopping not efficient. Very disappointed
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Maztbo, thank you for your review.
We’re truly sorry for the concerns you have with your Washer. We’d be more than willing to discuss your review with you further. To do so, please respond back to this email address, [email protected], providing your name, phone number, street address, the model & serial number of your Washer, the date of purchase, and a brief summary of your concerns.
We look forward to hearing from you.
Thank you,
Whirlpool® Social Care Team
Poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this washer. First one that arrived was a lemon. 2nd one isn’t much better. Works sometimes and when it doesn’t have to wait around until it does. The settings are temperamental. Doesn’t completely drain the clothes and they are still soggy and difficult to lift to dryer. If you forget to put something in the wash u have to push button to stop the load and then the wash starts from the beginning. Washer is a bad choice. Big Mustake. I give it a zero. Would like to exchange for one that works.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Dausy:
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Washer. I would like to inquire further about your review with you. Please respond back to this email address [email protected] with your name, user ID# used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is average for the price. Perfect for a rental home.
I would recommend this to a friend- Cons mentioned:Noise level
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. It is loud and with the low water level of 1 inch I dont know how it would get anything clean, I returned and purchased different brand and Best Buy made it very simple and they were happy to help
No, I would not recommend this to a friend Very basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a basic machine this one is for you
No, I would not recommend this to a friendA Little Loud!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice washer for the money. It can be a bit loud during the wash cycle.
I would recommend this to a friendPut anything heavy in it and it rattles like crazy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It most assuredly is going to break before it’s time.
No, I would not recommend this to a friend- Cons mentioned:Spin cycle
Worst washer I ever owned. Returning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer will not ring out my clothes. But, when I use the drain and spin after it does that. Also, the start nob seems like it going to break.
No, I would not recommend this to a friend Serves it's purpose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The high capacity and controls are great. It's loud when washing.
No, I would not recommend this to a friendUses less water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if mine is not working properly, but my clothes does not fill with water causing it to have soap residue. I've tried every setting possible.
No, I would not recommend this to a friendLow water ....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent washer but with the water restrictions built into this thing..all our clothes are wrinkled. I hang a bunch of my shirts to dry and the are crazy wrinkled compared to my old school washer. It's a wonder everything gets wet. Thanks Obama....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Washwhat, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Cons mentioned:Noise level
Washer is way too loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is way too loud. Loud click noises when it changes to the next part of the washing cycle. Spinning cycle is very loud. My older washer was much more quieter.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello ChadnTeresa. We are very sorry that you are not happy with the design of your Washer. We appreciate that you took the time to leave this very important feedback, as we are always looking for ways we can improve. We will be sure that your feedback is documented for further review.
Whirlpool Washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this washer. Barely had it 2 years & the tub separated! Couldn’t be repaired and warranty had expired. I bought it because it was supposedly made in the USA and I thought it would last.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Agitator
Not what they used to be, without the agitator...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if the clothes are washing or what in that machine, I pause the machine a couple times to see if the where still in the same spot and they where... Not impressed
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Mooski. At Whirlpool, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to provide feedback to our engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. If you have any further concerns please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare.
