Customer Ratings & Reviews
- Model:
- WFW5720RW
- SKU:
- 6585517
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High Efficiency Smart Front Load Washer with FreshFlow Vent System for its ease of use and intuitive controls, finding it simple to operate and appreciate the mobile app connectivity. The washer's quiet operation during wash cycles is also frequently praised. Many appreciate the fast wash cycles that deliver clean clothes efficiently.
This summary was generated by AI based on customer reviews.
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and it has a fast cycle. Easy to use as well
I would recommend this to a friendmr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this washing machine for a about a month, and I have not had any problems.
I would recommend this to a friendReliable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Machine, works very well and it is not too noisy
I would recommend this to a friendWhirlpool
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't care for this washer. It's loud. It's not user friendly. I had a whirlpool prior to this one. I like the older model better. I had it for 15 years.
No, I would not recommend this to a friendMoving in Spin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The deliver and install crew were Outstanding! Very helpful and real Pros. The machine has been shaking and moving some when it goes into a spine cycle. The unit is level but stills moves.
I would recommend this to a friendFront Load Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always wanted a font load but I've come to realize that a top loading washer is better.
No, I would not recommend this to a friendNeeds modification
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer didn’t rinse the clothes well. Doesn’t allow enough water for washing and rinsing the clothes
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience with your Washer, as we always try to do our best to provide our customers with the best support possible. Please see the link for some troubleshooting tips for this concern. https://tinyurl.com/z4hpz3c3 . If this does not resolve your concerns, please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Spin me around please
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer broke on first day. Spin function. Had to return/exchange in a week. Takes a minute to figure out how to use it. I don’t necessarily want to download every last thing in my life but instructions have to be downloaded. Best Buy handled it well. Too bad they contract out delivery people. Very hit and miss.
No, I would not recommend this to a friendTerrible buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!! It’s Absolutely terrible! When it starts spinning it makes a horrible loud noice and it shakes like crazy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you.
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It isn't working. I will change my review if best buy can come get it to work.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you.
Sub-quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality has diminished since my last purchase of same/like unit 15 years ago. But, I went with it’s past performance. It annoyingly starts and stops and this unit leaked at the bottom of the door.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Overall performance
Best washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and been enjoying every wash no problems or complaints, bought it open box and its brand new for me excellent washer.
I would recommend this to a friend Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very first wash, did not work. Does not fill for the rinse cycle. Two Geek repairmen said there was nothing wrong. Did a load after each one left and still not working. Was given the runaround when called for third repair. I am now calling Whirlpool for the repair.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Washer. Please see below for some troubleshooting tips.
Is the water turned on?
Ensure the Hot and Cold water valves are fully open; both hot and cold inlet hoses must be connected for the washer to operate correctly.
Check the water inlet hoses.
Ensure the hoses are not kinked, which can restrict water flow.
Are they connected correctly? Ensure the hot (red) hose is connected to the hot (red) water valve and the cold (blue) hose is connected to the cold (blue) water valve.
Was an anti-flood device installed? The washer should be directly connected to the water supply for optimum machine performance. Using anti-flood devices can reduce the water pressure and amount of water entering the appliance.
https://youtu.be/WHaANkZYxvU
Are the water inlet screens clogged?
The inlet screens on the washer can become clogged from mineral buildup or from capturing other debris in the water. To check the inlets:
Turn the water supply off, then use pliers to remove the hoses.
Place the hose ends in a bucket to catch any remaining water.
Check the inlet screens on the back of the water inlet valve.
If they appear to be clogged, without removing the screen, clean them with a brush (an old toothbrush works great), mild soap, and water.
https://youtu.be/zgbMTzwO41c
Is a water hose clogged?
The water supply hoses can get clogged by mineral build-up or other debris in the water. With the hoses uninstalled, at a sink or other water source, run water through the hoses. If water does not flow completely through the hose or the water stream seems to be restricted, it is recommended the hose be replaced.
Is the drain hose correctly installed?
If the drain hose is not properly installed, the washer will not drain properly. Check the following for proper installation:
Drain hose extending more than 4.5" (113 mm) into the drainpipe. Use the U-shape drain hose form to provide the correct drain hose length in the drainpipe or laundry tub.
Drain hose is taped onto the drainpipe or top of the drain pipe covered in tape. Do not seal the drain hose into the drainpipe with tape. The drain hose should be loose, yet secure. There must be a gap between the drain hose and the drain pipe to allow airflow.
Drainpipe (standpipe) less than the minimum height of 39". Check that the top of the drain is at least 39" (99 cm) high (as measured from the floor.) If the drain is below 39" (99 cm), the water will start to flow out of the machine due to gravity.
https://youtu.be/BW-EwI5NLBM
https://producthelp.whirlpool.com/Laundry/Washers/Front_Load_Washers/Cycle_Concerns/Not_Filling_or_Takes_too_long_to_fill/Not_Filling_or_Filling_Slowly/Not_Filling_or_Filling_Slowly_-_Front_Load_Washer
If this does not resolve your concerns, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.htm l (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
We look forward to connecting with you soon!
Poor choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is way too unreliable. Had it a week. Left a penny and dime in the pocket and it made the thing rock like a bowling ball was in it. Than it wouldn’t reset. I retired it and bought a great top loader that wasn’t so tech dependent.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Washer. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.htm l (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
We look forward to connecting with you soon!
Poor training
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Never asked whether propane or natural gas and had to pay 190 extra
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hi there! We're genuinely sorry to hear about the experience you had with Best Buy. While our reviews focus on the product and your individual experience using it, we absolutely want to make sure you get the help you need.
Please feel free to reach out to Best Buy Customer Care directly for further assistance at 1-888-237-8289.
We hope this helps you get things sorted out quickly!
