Customer Ratings & Reviews
- Model:
- WTW5010LW
- SKU:
- 6468663
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are delighted by the washer's large capacity and ease of use. Many are also pleased with its overall performance, convenient size, reasonable price, and the helpful built-in water faucet. However, some customers have expressed concerns about the noise level during the spin cycle, the absence of an agitator, and issues with the lid lock and balance during the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and set up just to find out that the washer was bumping and screeching so loud i had to run shut it off. This was before it even started to fill with water.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Cathy, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Washer machine
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is not even 2 years old and has been an issue after another one. First the lock broke out of no where charge me $350 to repair. The stop draining, stooping between cycles. I won't call because just the service call is paid.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
New appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my new whirlpool washer and dryer. Highly reommend.
I would recommend this to a friendProfessionals at work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and thorough. Explained the set up.
I would recommend this to a friendGreat REview
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great service works as expected and really quiet.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the top loader better than front. Easy to keep clean.
I would recommend this to a friend2 months and done
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months have pasted since i purchased this washer and already it has learned to move out of my laundry room. It hops, jumps, and skips itself out of the laundry room by spinning so hard that it moves around on its own now. Impressive as it is to have a mobile washing machine, this is not what i purchased. Cannot get ahold of best buy to save my life so ***I DO NOT RECOMMEND BUYING THIS MODEL***
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Joseph. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Washer dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great also took cardboard away well worth price
I would recommend this to a friend- Cons mentioned:Agitator
Top load
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does not cut off i dislike it gonna return
No, I would not recommend this to a friend - Cons mentioned:Noise level
Replaced 30yr old washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s taking a little getting use to but I like the washer a lot. It can be a little loud but it gets my clothes very clean. Aside from being a bit noisy it’s a good machine.
I would recommend this to a friend New washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the washer a month now ,it has been good
I would recommend this to a friendNew washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is fine, installation was great, no problems.
I would recommend this to a friendA+++
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and dries well with the spin cycle A+++
I would recommend this to a friendVibration and noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was trying to change may old whirlpool washerbecause after 5 years i was to noise, spinvibration. Ibought this and it was exactly the samelike my old one whats the point to buy another one if the new is the same
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Wilavalos. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Stopped working after 30 days. Whirlpool sent a tech out 3 weeks later just to look at it and order parts that may or may not fix it. He hasn’t been back yet. Machine is garbage. Whirlpool service is garbage. It was 1 or 2 days after the Best Buy return cut off so I wasn’t happy about that so I still have a broken washing machine.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Poffed, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Lid lock already busted.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lid lock quit working after 6 months. I bought this thinking less mechanical parts would make it more reliable.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ValensName. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Noise level
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it! Loudest washer I ever owned! Do not recommend
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DeniseR. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Noise level
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is much louder than the Maytag that it replaced.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, WilliamC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Not what I thought it would be.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its alrght....doesnt wash comforters like it said it would. The instructions are not clear. My washer does not work! I called and got to reps from Best Buy who said they would resolve issue on Monday. It is friday and still havnt heard back. Bad customer service.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey ThinkTwice, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never been so disappointed. I bought a washer and dryer that both stopped working on the first week, and they told me at the store that I had a one-year warranty, but it was a lie...I do not recommend it.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ZouhirB. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
