Customer Ratings & Reviews
- Model:
- WTW6120HW
- |
- SKU:
- 6396144
User rating, 4.1 out of 5 stars with 582 reviews.
4.1(582 Reviews)- 66 Answered Questions
Customer reviews
Rating 4.1 out of 5 stars with 582 reviews
(582 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
- Pros mentioned:Easy to use, Large capacity
Rated 5 out of 5 stars
I love my Whirlpool Smart Top Load washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this large capacity washer. It's easy to operate, runs fairly quietly, and it was reasonably priced!
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Large capacity, Soap dispenser
Rated 5 out of 5 stars
Great Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the belt in my dryer died about a month ago and oddly enough My washer started leaking water from the bottom about 5-6 days later. Both were almost 20 years old so I just decided to upgrade. And I’m quite pleased. Plenty of space for blankets and a queen sized comforter, which was actually my main concern. I’m not going back to a laundromat... ever! Tons of features, most I probably won’t use, but I do like options. It took some getting used to as it’s quite a change from my old “turn the knob and push the button” washer lol. I also love the detergent dispenser and automatic water level settings. So far, I’d definitely recommend this set to anyone in need of an upgrade.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Cons mentioned:No agitator
Rated 4 out of 5 stars
Good Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is good but I miss the agitator I was use to. It washes clothes well but I have to add more water. The water levels are always low when I let machine decide.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Cons mentioned:Noise
Rated 4 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking product. Has a little more noise on the spin cycle than I expected but requires less time in the dryer since most of the moisture has been removed.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend Rated 4 out of 5 stars
Stain Scrub
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason it doesn't get 5 stars is because the stain remover scrubby thing broke qfter a week of owning this washer..everything else is perfect though.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 5 out of 5 stars
Great look and quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The load and go feature is amazing. Handles a lot of laundry even a comforter. Close clean and fresh! Love the look and quality!
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 5 out of 5 stars
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options on wash it’s overwhelming, Very updated machine.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 5 out of 5 stars
Dented washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer arrived with a dent on each of the sides.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 5 out of 5 stars
The best washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best decision that I have made. I am a Whirlpool fanatic! Love the features and ease in washing my clothes. The clothes are so soft! A winner.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 1 out of 5 stars
Do not purchase the 4.8 cu whirlpool smart washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just purchased a whirlpool washer and it already has stopped working. It’s only been a month. Now we have to wait 2 weeks for whirlpool to even look at it. SMH….
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Whirlpool, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Rated 2 out of 5 stars
Not a purchase I'd repeat.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This may be the only review I've ever left on anything I've purchased. Purchased in late 2020 to replace a washer that came with the house we purchased. Loved our Cabrio at the house we sold so did our best to try and replace with what we knew and appreciated. This washing machine, from day 1, was a bit "basic". While it didn't fail at anything out of the box or leave anything desired, there wasn't anything really great about it. I had read a few reviews prior to purchasing and even stumbled on some that said the washing machine was messy in that it spit water across the opening (with the lid closed) at the start of cycles and it would run down the face of the machine. Figuring this was a small problem with a likely unique circumstance I went ahead and purchased. Well - it certainly took place on ours and while I could complain about having to wipe this machine down - I'm not. What is becoming apparent though is that this machine is rusting from the inside out. The finish at the lower face (where your toes would hit when loading) is corroding and working it's way upward. If you reach under the machine, it's even further apparent the outer shell is holding water. Additionally, the fabric softener inlet on the top/left/front of the machine (under the lid) is also starting rust/chip/corrode around the perimeter. Being as though we have literally never poured anything into that inlet - I can't imagine anything that we could have done to have caused this. Attempts to reach out to Whirlpool service have fallen on deaf ears. Responses are nothing short of attempted science lessons explaining what happens to steel when it gets wet. Conveniently overlooked is a product that uses water and shouldn't mess itself. Wildly underwhelming purchase prior to this rust discovery already. The fact that this water is more than a clean-up issue is a dealbreaking concern. Appliances aren't supposed to fall apart 3-4 years after purchase. Service has been made for a tech to confirm what I've observed. I'd be happy to compliment Whirlpool on their proper approach rectifying this otherwise silly issue on a $1,000 washing machine. It won't belong before the finish chips to reveal obvious rust and running a machine that looks 20 years old. I can only imagine the damage it's doing to itself in places that I can't see that will amount to actual functional issues.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AaronS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
- Cons mentioned:Noise
Rated 3 out of 5 stars
Nice Looking, but LOUD
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not lovin' it due to the noise. And, although the Load & Go is a nice thought, it always calls for more detergent when there is a lot in the dispenser. Makes me think it's using MUCH MORE detergent than I would use if I put it in myself. In addition, if one wants to use a different detergent for a gentle wash, lets say, you can't use the Load & Go anyway. I just prefer to dispense the detergent myself. It seems to take a LONG time to do it's job, however maybe it just seems that way. I wish I would have purchased a different brand.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friend - Pros mentioned:Easy to use
Rated 5 out of 5 stars
Home owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent macgine, easy to use. Guys from BB set it all up for us, made sure everything worked before they left. Works like a champ, would recomend it to my family and friends
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Cons mentioned:Noise
Rated 4 out of 5 stars
Whirlpool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little loud and no center agitation. Good for the money.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend Rated 1 out of 5 stars
2 1/2 year old Control board
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this washer for a little over 2 1/2 years and never had a problem. I only use it for clothes and nothing heavy. I would go to the laundromat for those things. I put in a load and came home to the machine filled with water and none of the buttons would come on. We checked the plug to make sure we didn't blow a fuse. Called for service and they ordered a new control board. When they put in the new control board it blew again. Called Whirlpool had one of their people come and also said the control board is not working correctly. So now I am out of a lot of money which I could have just purchased a new matching. Now I have to go and spend more money to get another washer. I'm beyond mad that it is only 2 1/2 years old. I loved it up until now. This was my first large purchase when we bought our home. Now reading these reviews it seems to be a problem. I thought Whirpool/Maytag was a good brand and would last a long time. I will not be purchasing another from them. Hoping the dryer will last awhile longer.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Savagefamily. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 4 out of 5 stars
Whirlpool
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it had 1.5 yrs with no issues. I love it!
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 4 out of 5 stars
Does what its supposed to do, pretty well.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had always purchased Whirlpool cabrio washer and dryers before. They work. No issues. The reviews were always 4.8-4.9. I couldn't get those anymore so I opted for this new model which resembled the cabrio with more bells and whistles. I am replacing an old whirlpool that was probably 20 years old. It worked, it beat the clothes to death, they were clean. I wanted to keep it forever, but alas there was some rust I could not locate and it was leaving stains on everything. Start with the bad, end with the good: The bad- The smart features are wonky, kind of buggy, the app is always weird and clunky. I find I no longer use it, the only feature I liked was the "Your clothes are clean" push message. When I got a new phone that stopped and I've followed every instruction from them to restore this and it wont push the message anymore. (See my followup at bottom) The tub- its stainless steel, after less than a week there is a film inside the tub obviously residue that will not come off. I feel like I need to take a wire brush to it but it will probably scratch it. Aafresh? dont get me started 4 times no difference. The color- I was excited, its my favorite color. But anything gets on it water marks, oxyclean, any bleach dribble, shows up 10x a white one. Constantly windexing it like a window. The fill- As it fills occasionally it splashes enough because it shoots out instead of down i see some water marks on the floor. The drain tube- When did they switch to this newer thin tube? it seriously popped out of the wall and shot water all over my garage flooding to the street. thank goodness its a cement garage. I ended up using PVC conduit straps to screw it to the wall because it moves around all the time. The good- It cleans clothes really well, you can press all sorts of buttons and get it to actually do a great job albeit over 3 hours. The quick mode uses very little water 29 minutes and surprisingly does an ok job. All of the cycles except for quick take a bit more time than the old one, and even two year old cabrios. 36 cycles are right. When I do a ton of towels I tell it heavy and to soak for 3 hours. Those towels come out looking amazing. Here comes the big amazing plus: I have energy monitors on all my appliances. this unit on a 3 hour cycle even with California ridiculous power rates costs 20-30 cents to run. I have no idea how they are accomplishing this. That is where this unit shines. It uses no power. The old one would suck down power like no other. The lights would flicker in the house when it was agitating. So whatever they are using to move the drum is completely different. In conclusion im pretty happy. I have decided I do not want any smart appliances due to the multitude of reviews across brands and models that say appliance manufacturers shouldn't write software. Stick to making quality appliances that will last as long as the one I just replaced. Look for my dryer review also.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend- Cons mentioned:Noise, Warranty
Rated 3 out of 5 stars
Not worth the money for the issues and weird noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washers have always to be a problem in the last 10 years. This one is no exception. It seems to make odd noises and will error for no reason at least once a week. I think it has too many bells on it and it seems to be not know what its main job is at times--just to wash clothes instead of think to hard about it. It makes a scraping noise at times like it is metal on metal when starting so we are waiting for to stop because we are told "it must completely stop working for repair". LOL Good for them if it goes out of warranty. :( WE would have not purchased this higher level of washer if it was not rated well or not one of the FEW available ---btw- we still waited a month on it. So I would pass if you have other options and go for a cheaper one that keeps it simple. :)
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friend Rated 3 out of 5 stars
Pretty Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is fine, but not great. After looking in the store several times and reading copious reviews about different washers, I decided to go with this model for a few reasons. First, I liked the layout of the buttons--different than models with a turn knob, but they seemed well-organized and easy to understand. I also liked that it was a large drum with an impeller (which I had before and liked). I could also easily reach the bottom of the machine. Another reason I chose it was that the reviews were very good and people seemed to like the Load and Go feature for the most part. After using it for several weeks I am left feeling pretty blah about it. Although I liked the button layout in the store, what I did not realize was that I cannot see all the settings I have chosen. So, I need to go through each button each time (temp, water, soil level, spin, etc.) to make sure it is set how I want. From what i have read, I could most likely see these if I would connect the machine to the internet and check my app, but that is an inconvenience for me. Before I push start, I would like to confirm easily with a glance on the machine what settings I have chosen. The Load and Go Feature is working fine. I do like that it gives the proper amount of detergent for this type of machine--something that is easy to overdo. However, the manual is so sparse in info (and I've checked on the website too) that I don't understand what to do if I disable it. There is no single-use place for the detergent, Do I put a pod in if I disable? Will detergent just get washed away if I add at the bottom of the drum instead of using Load and Go? Do I disable the soap dispenser in the Afresh clean cycle or does in need to be empty of soap? A manual that took the time to give just a bit more details on new features would go a long way for the customer to not be confused and feel confident in their purchase. Another issue was that there was a slight burning smell after a few uses. I will say that Whirlpool (after a VERTY LONG hold time) was very helpful since it was under warranty (and a brand new machine). They sent out a repairman to check everything the next business day. The repair man found no issues and said it was normal burning off of machine grease. I have not had that issue since, but it did make me very wary of my purchase. In general, it is a fairly quiet washer--one of the things I do like about it. However, it does make these loud click sounds that are hard to get used to. It is just how it works and I know HE machines make some unusual sounds at times, but the clicks are sharp and always make me think something is broken. I guess the most important question, though is, does it get the cloths clean? For the most part, yes, I feel the clothes are mostly clean, but still in an average sort of way. If I could rewind time, I wish I had picked something else. I loved my last Maytag, but I don't think I will ever love this Whirlpool model. Lastly, this review is all about the machine. The purchase experience was great. The Best Buy team was super helpful and always willing to answer my questions. The service I received was great and I would return to Best Buy for future appliance purchases.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friend- Pros mentioned:Price
Rated 5 out of 5 stars
Whirlpool Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very quiet. Best price. My wife loves it.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend