Customer Ratings & Reviews
- Model:
- WTW6120HW
- |
- SKU:
- 6396144
Customer reviews
Rating 4.1 out of 5 stars with 607 reviews
(607 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use, cleaning performance, and large capacity of this 4.8 Cu. Ft. Smart Top Load Washer. The Load & Go dispenser is a popular feature, but some customers find the washer noisy and have reported reliability issues. The price point is also a factor for some buyers. A few users mentioned concerns about the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Bad Product and Horrible Retailer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product looks good on paper, but fails in application. After 40 days this product has left us with a wet utility room and minus a washing machine for 5 plus days as we wait the “certified” Whirlpool repairman to appear and tell us it’s a broken unit that requires repair/replacement. Then we will get to wait for parts or replacement. We have now replaced every major Whirlpool appliance in our home at least once after buying the all brand new 7 years ago. We’re done with Best Buy as well. The blue box no longer supports their customers or the products they sell. Buy Greek Squad support or hit the road. A washing machine has a 15 day return policy and then deal with the manufacture after that. What about our laundry over the next 5 days? Ask your neighbor to use theirs was the answer. Horrible way to treat a customer, a life-long customer at that. 2 of my favorite brands out the door at once.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ShawnC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an out of box purchase, but nothing wrong except a little cosmetic problems. Love the way it cleans and very happy with the purchase.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Load & go
Rated 5 out of 5 stars
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super happy with my new washer! Load & Go is genius. Quiet operation. Love the pre-wash station.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great washer for family
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet with many cycles and options. Touch controls very easy to operate. WiFi connectivity is a bonus.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend Rated 3 out of 5 stars
Decent washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drain hose is not easy to install. In fact, even the installers did not do it correctly - and we ended up with gallons of water on the floor. Using this machine is not as intuitive as you would expect. Also, it appears to work much better with liquid detergent than with pods, which is a little inconvenient. Otherwise, this machine seems to work well.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friendRated 4 out of 5 stars
Still getting used to it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but I am still trying to get used to the load and go dispenser. It is much more efficient with detergent use. I really like all the electronic selections.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Doing great job cleaning clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this Whirlpool product so far. Attractive, was as promoted. Glad yo gave a Whirlpool. Doing hood job cleaning clothes. Ease of use.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good presentation and easy to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my mom really she is very happpy because is easy to use and clean also for the capability and external presentation
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Chrome Shadow is Stylish!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love this washer and dryer combo! Easy to operate. Very stylish in Chrome Shadow. It's a "10" in every aspect!.....
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend Rated 5 out of 5 stars
Gorgeous and efficent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s massive washing machine. It’s sleek design looks awesome and I love the different settings especially the sanitize mode makes me happy!
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend- Cons mentioned:Noise level
Rated 5 out of 5 stars
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well. Better than our Maytag front loaders. Looks good. Could be quieter.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Whirlpool 4.8 Cu Ft Smart Top Load Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. It is very easy to load and use. Like the fact that you can see inside the washer.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend Rated 5 out of 5 stars
Love my Whirlpool laundry appliances.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my Whirlpool washer and matching dryer. I have had them for 8 months and still love them. The only issue is that the end of cycle signal on the washer quit working yesterday. I have tried doing a factory reset and turning the signal on and off manually but have had no success. Whirlpool, can you help me? I also would like to find the owner's manual that I can download. Thanks.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend- Pros mentioned:Detergent dispenser
Rated 5 out of 5 stars
Love this so much better than front loader!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am loving not have to put in detergent every load. The clothes, especially my towels smell SO much better than from my front loader.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Cons mentioned:Price, Reliability
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was a mistake. After 2 weeks it stopped working. It is still under warranty, but we have to wait for the repair shop to order the parts. We paid too much for this washer to break down so quickly.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey SKEKA, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was a great buy. The washer is working great for us so far. It has great selections and easy to work functions.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Whirlpool Smart Top
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow what a great washer, easy to load, use, multiple options for whatever you're washing.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sooo much better than the front loading Samsung it replaced, easier to operate and yay! Looks like easier to clean too!
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Detergent dispenser
Rated 5 out of 5 stars
Great features for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is very large and processes clothes quickly and quietly. Auto detergent dispensing is a nice feature, looks great too.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Whirlpool Washers are awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Whirlpool Washer is the best. It gets the washing done with minimal effort.
This review is from Whirlpool - 4.8 Cu. Ft. Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
I would recommend this to a friend












