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Customer Ratings & Reviews

Your price for this item is $659.99
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The comparable value price is $944.99

Customer reviews

Rating 4.1 out of 5 stars with 607 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the ease of use, cleaning performance, and large capacity of this 4.8 Cu. Ft. Smart Top Load Washer. The Load & Go dispenser is a popular feature, but some customers find the washer noisy and have reported reliability issues. The price point is also a factor for some buyers. A few users mentioned concerns about the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 607 reviews
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Bad Product and Horrible Retailer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looks good on paper, but fails in application. After 40 days this product has left us with a wet utility room and minus a washing machine for 5 plus days as we wait the “certified” Whirlpool repairman to appear and tell us it’s a broken unit that requires repair/replacement. Then we will get to wait for parts or replacement. We have now replaced every major Whirlpool appliance in our home at least once after buying the all brand new 7 years ago. We’re done with Best Buy as well. The blue box no longer supports their customers or the products they sell. Buy Greek Squad support or hit the road. A washing machine has a 15 day return policy and then deal with the manufacture after that. What about our laundry over the next 5 days? Ask your neighbor to use theirs was the answer. Horrible way to treat a customer, a life-long customer at that. 2 of my favorite brands out the door at once.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, ShawnC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an out of box purchase, but nothing wrong except a little cosmetic problems. Love the way it cleans and very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Load & go

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with my new washer! Load & Go is genius. Quiet operation. Love the pre-wash station.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer for family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet with many cycles and options. Touch controls very easy to operate. WiFi connectivity is a bonus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drain hose is not easy to install. In fact, even the installers did not do it correctly - and we ended up with gallons of water on the floor. Using this machine is not as intuitive as you would expect. Also, it appears to work much better with liquid detergent than with pods, which is a little inconvenient. Otherwise, this machine seems to work well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still getting used to it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I am still trying to get used to the load and go dispenser. It is much more efficient with detergent use. I really like all the electronic selections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doing great job cleaning clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this Whirlpool product so far. Attractive, was as promoted. Glad yo gave a Whirlpool. Doing hood job cleaning clothes. Ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good presentation and easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my mom really she is very happpy because is easy to use and clean also for the capability and external presentation

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Chrome Shadow is Stylish!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love this washer and dryer combo! Easy to operate. Very stylish in Chrome Shadow. It's a "10" in every aspect!.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gorgeous and efficent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s massive washing machine. It’s sleek design looks awesome and I love the different settings especially the sanitize mode makes me happy!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well. Better than our Maytag front loaders. Looks good. Could be quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Whirlpool 4.8 Cu Ft Smart Top Load Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It is very easy to load and use. Like the fact that you can see inside the washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Whirlpool laundry appliances.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Whirlpool washer and matching dryer. I have had them for 8 months and still love them. The only issue is that the end of cycle signal on the washer quit working yesterday. I have tried doing a factory reset and turning the signal on and off manually but have had no success. Whirlpool, can you help me? I also would like to find the owner's manual that I can download. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Detergent dispenser

    Rated 5 out of 5 stars

    Love this so much better than front loader!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving not have to put in detergent every load. The clothes, especially my towels smell SO much better than from my front loader.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Reliability

    Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was a mistake. After 2 weeks it stopped working. It is still under warranty, but we have to wait for the repair shop to order the parts. We paid too much for this washer to break down so quickly.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey SKEKA, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was a great buy. The washer is working great for us so far. It has great selections and easy to work functions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Whirlpool Smart Top

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow what a great washer, easy to load, use, multiple options for whatever you're washing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo much better than the front loading Samsung it replaced, easier to operate and yay! Looks like easier to clean too!

    I would recommend this to a friend
  • Pros mentioned:
    Detergent dispenser

    Rated 5 out of 5 stars

    Great features for price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very large and processes clothes quickly and quietly. Auto detergent dispensing is a nice feature, looks great too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Whirlpool Washers are awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Whirlpool Washer is the best. It gets the washing done with minimal effort.

    I would recommend this to a friend