Customer Ratings & Reviews
- Model:
- WTW6120HW
- SKU:
- 6396144
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use, cleaning performance, and large capacity of this 4.8 Cu. Ft. Smart Top Load Washer. The Load & Go dispenser is a popular feature, but some customers find the washer noisy and have reported reliability issues. The price point is also a factor for some buyers. A few users mentioned concerns about the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Never In My This Life
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic NOISEY-ASSED piece of PURE JUNK! WHIRLPOOL washers are Not Cool!!!
No, I would not recommend this to a friend Not worth the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in July 2020 and have had error message after error message and now finally it’s been locked for 2 days with half tub of water and clothes in it that I cannot get out would never recommend a washer and dryer set that was 4000 dollars and washer lasted 2 years never again will I spend like that again
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Bill. It's hard for us to hear that you had a negative
experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
No low spin setting for bedding
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer has no low spin setting. This becomes a huge problem with bedding. The drum will violently slam the side walls of the washer causing the washer to jolt around slamming against your drywall. Never seen a washer without a low spin setting for bedding weather it be for a comforter, sheets, blankets (Anthying Bulky With Weight) etc... Big fail for whirlpool.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Bryant, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Pros mentioned:Ease of use
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer and model love every come with .price was amazing and using it easy
I would recommend this to a friend - Cons mentioned:Price
Cost outweighs value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost outweighs value, feels like this should be $200 less.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Dude! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
- Cons mentioned:Spin cycle
Not a good idea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't spin properly leaves the water in not satisfy
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Sanam, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Junk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I highly do not recommend a whirlpool or Maytag washer I’ve been battling with them for 2 years I’ve had 3 washing machines replaced and those 3 machines have had service come out 14 times and the machine still isn’t working properly
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, EricW. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
- Pros mentioned:Load & go
Good so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Still figuring g out how to use all the features.
I would recommend this to a friend Whirlpool dryer defective 2 times in a row
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been without a dryer for the past month now. The first dryer delivered to us only worked one time than no longer worked. The delivered another dryer and the guys who delivered it check. To make sure this one worked before they left and it did not work either. We was told that Whirlpool was a good quality brand and now we sit and wait for the third dryer to be delivered.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Load & go functions not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good , we need teach support since the auto dispenser of soap & softener do not work
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Rose, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Washer not working at all.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guy dropped off,went to wash my st load, water filled up and machine cut off. Talked with a member at geek squad, he advised me my washer could possibly be a defeat.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Kelly, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Broken in Less than 45 Days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first we loved this washer. Now, less than 45 days it has a broke. Plastic latch and the washer will not function. Unbelievable poor quality for an $800+ appliance. We bought because we believed in the Whirlpool brand. Not so much any more
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Zack, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Definitely not a good quality product!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a good washer in my opinion, we’ve only had the machine less than 5 months and already having issues. It doesn’t clean very well and also the fabric softener dispenser will not drain. These are absurd problems for basically a brand new machine.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Queen0122, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Dancer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible at washing towels and blankets…dances all over the laundry room!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Best Buy Customer, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Whirlpool washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing to operate a simple load to laundry!!!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello Stanley! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along.
Poor quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product on October 19th. Delivered on October 23rd. Stopped working on November 9th. Poor customer service and no support from Best Buy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Tony, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Love Love Love
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and well made! This set is so beautiful and gets my families clothes nice and clean. Has plenty of cycle options. I love it
I would recommend this to a friendGreat wsher with smart features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this washer! my first smart appliance and I'm hooked! Our last washer/dryer set wasn't Whirlpool and we were disappointed on several fronts. you will be happy with your purchase of this washer.
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with it it messed up on the first wash and now I’m just waiting for whirlpool to come fix it I been waiting for a month already.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Carlose93, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Loud machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 2 weeks old leaks water from lid, already set off code of unbalanced on light weight sheets Delivery people broke legs on dryer
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Night, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu