Customer Ratings & Reviews
- Model:
- WTW6120HW
- SKU:
- 6396144
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers love the ease of use, cleaning performance, and large capacity of this 4.8 Cu. Ft. Smart Top Load Washer. The Load & Go dispenser is a popular feature, but some customers find the washer noisy and have reported reliability issues. The price point is also a factor for some buyers. A few users mentioned concerns about the spin cycle.
This summary was generated by AI based on customer reviews.
Stop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after a month later - skipped the washing cycle and completed without washing
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, AndyA. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Leaking Washer don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months this washer is randomly leaking from the bottom. The service person that whirlpool has sent can’t find the issue. I’m not happy with this purchase at all.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Merlin, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
New washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash clothes well and leaves them dirty. Clothes need washed twice and even then they could be better.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Slyons, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Already Rusting at 2yrs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is rusting on the top by fabric softener intake after just 2yrs of use. Machine also does not clean well on full loads.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey GregoryM, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Broke in less than 30 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not even had the washer for 30 days and it has been broke for 2 weeks and still waiting on a service tech to come
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Blew up after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year and 1 month (just after the warranty ran out) it blew up! motor and gears gone! 1 year.... more to fix than to buy new. .....
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey isp7792, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Broken after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt recommend busted after a year. Cheaply made.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, TaylorN. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Washer doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is not working properly please come and give me a new one please
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ClaudetteS. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soap dispenser don’t work and we will return . I did call and they was ok with me too return.
No, I would not recommend this to a friendGet it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is amazing drys the clothes really good I love the bottoms and I will recommend
I would recommend this to a friendDon’t buy this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes are NOT clean. Worse washer I’ve ever had. Very upset with this buy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Vfkt89, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Spacious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was very knowledgeable about the washer I was interested in purchasing.
No, I would not recommend this to a friendBadwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a lot of problems with this machine! Poor service as well.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Badwasher, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT WASHER. Quite. Like the Bluetooth feature but don't know if I will pay for it when into expires.
I would recommend this to a friendHappy Shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine, does exactly what it says. Not disappointed.
I would recommend this to a friendWhat a great washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great machine and made in America to boot. This is the best investment of the year.
I would recommend this to a friendWould not recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again. We’ve had for less than 9 months and the washer does not work.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Avoid, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Whirlpool Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice and beautiful machine, all digital but Does not wash well.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jaime, thank you for your review. We apologize for any frustrations. We welcome you to https://bit.ly/3ozNgRM for further assistance with the concerns that you are experiencing. We hope this helps!
Poor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly made, had it for 8 months and not working right
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Poorlymadewasher, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
New error code every month
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased brand new and within months we get plagued with error codes.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey philsmith, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu