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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 166 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer positively for its cleaning performance, ease of use, quiet operation, and large capacity. Many appreciate its convenient features like the Load & Go dispenser and the steam cycle. However, some customers have reported concerns about the washer's reliability and issues with the door mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 166 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an old GE front load washer and wow, what a difference.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Nice Washer - but noisy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been using this washer for 3 months. Washes great. To be honest, we do not use every setting (there are quite a few options for washing laundry - more than we need). Depending where the machine is in the wash cycle, it can be fairly quiet or fairly noisy. The noise level is what prevents me from giving it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the size,,,,,,wash’s everything ,,,,easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow Great units

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer set was truly a great buy. I can’t believe how much I can do with the operation of this equipment. I can steam sanitize and all the other setting to choose from. I really love this setup best purchase I’ve made in a longtime. I will be spreading the word to my friend..

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Capable Replacements for Duets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced 15 year old Kenmore/Whirlpool Duets and seem to be fairly similar in wash/dry capability, but considerably quieter and faster in my opinion-but I have no true statistics to back-up that claim. The only issue is the wife likes to use the Pods and it seems they do not fully dissolve entirely, but this has happened only on a couple of very small short duration loads.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Expensive not woth the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, hyped. It looks good. Comes with the nice features. The noise is ok too. I still not able to understand why the detergent level is always appear as low detergent warning even after filling it. After 12 months of use, the part where you put detergent started to leak. Luckily, I was just 10 days away from the warranty expiration. The repair guy told that it is a very common problem with this Whirlpool model. I have other whirpool appliances in the house and they started to break after 6 months. No more Whirlpool.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge capacity for blankets and jeans. I love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the washer; many options.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washer is really a great addition to our laundry room. There are many options to choose from which I love, & use most of them because of the various clothes washing instructions. And when a load is done a little tune is played to let me know. Thank you Whirlpool & Best Buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Leaks and doesn't handle large loads

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this machine in August 2019. 1.) The machine was leaking small amounts under the bottom of the machine. Unfortunately, it was small enough that we didn't notice until the leak got bigger and started coming out the side. Under Warranty, Whirlpool replaced the detergent tray (according to the repairman, they replace a lot of these). 2 Weeks later the leak is back. I notice wetness under the machine and in the extra detergent bin and drips coming from around the seal. 2.) I bought the bigger machine specifically to handle larger loads. But it doesn't handle one blanket. It constantly stops in the cycle and leaks a lot worse when I wash heavier loads like towels. 3.) The buttons on the front of the machine don't always respond to being pressed. I have to press them over and over or wait and come back to get the machine to turn on or start. 4.) Best Buy told me that it came with a warranty of 2-years. Whirlpol says it only 1. And despite the fact that I couldn't get ahold of them for months due to Covid-19 shutdowns. They are not extending it. I regret buying this machine.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Customer, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Open box deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer at my local best buy. It was an open box item with minor scratches. It has only been a week but it runs great and looks great! My wife is very happy with this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Amazing Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 boys plus myself and my fiancé so lots of clothes! This takes clothes like a champ. Super quiet. I plan on purchasing the dryer to match!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good washer for big loads.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer saves water and does a decent job when cleaning heavy duty stains. I wish it could be connected to the internet but overall it has enough functions to use it for all household washing needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the washer. We bought the pedestal too and we’re disappointed with that. We put two bottles of tide in the bottom. Smaller size only. And the drawer can’t handle the weight. For the money you should be able to put things in the drawer. Washer I would recommend not the pedestal.

    I would recommend this to a friend
  • Cons mentioned:
    Door, Reliability

    Rated 1 out of 5 stars

    Failed

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer failed after 14 months. Won't turn on and the front door won't unlock with a load of clothes inside of it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey MV123, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and looks great! Much better than my LG. Love the load and go. Just have to remember the button is on so you get detergent.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love this machine!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use - fits a king size duvet cover with no problem! Love that I can customize some of the settings! Perfect machine for my family!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Deal on a nice washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Salesman was very helpful, and we got a great deal on a floor model washer. We especially appreciate the 5.0 Cubic Foot, as this is larger than we were expecting to buy. The WhirlPool does have one strange feature, where you have to hold the Start button while it counts down for three seconds before it will start...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a good spinning machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Machine but the first one I got I used it two times and the door kept saying it wasn’t locked so they brought me another one and this one sometimes it doesn’t spin the water out the clothes so I have to do a spin and drain cycle so they won’t be so wet

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Front loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine. Quiet. Lots of different wash options. Automatic detergent dispenser is great.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Too many issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 2 years fortunately I purchased the extended warranty. It worked well for 1.5 years but then had issues. Allegedly couldn’t be fixed.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey FabFelicia, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

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