Customer Ratings & Reviews
- Model:
- WFW9620HBK
- SKU:
- 6313748
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser for its quiet operation, large capacity, and effective cleaning performance. Many appreciate the ease of use and convenient features like the Load & Go dispenser and app integration. However, some users find the touchscreen interface challenging, and the high price point is a recurring concern. Overall, the positive feedback on cleaning ability and quietness outweighs the negative comments about the touchscreen and cost.
This summary was generated by AI based on customer reviews.
Sleek and Functioning Washer!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washing process if very quick and simple with its settings. It matches the Whirlpool washer. The app is very accessible. It's standard functionality and sleek design exceed all the competition.
I would recommend this to a friendWhirlpool washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon purchasing this item, I was thoroughly excited with the amount of technology that was put into this appliance. The updates on my app on my phone have been tremendous for me to stay on top of my laundry. Highly recommend.
I would recommend this to a friendWhirlpool front loader washer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In LLLLLLLOOOOVVVE with this machine. Nothing more to say.... Thank you for excellent service. .Judy
I would recommend this to a friendBest you can buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves it. Enough said there. Install was perfect
I would recommend this to a friend- Cons mentioned:Touch screen
It's an ok product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch screen isn't the nicest, especially for the cost.
No, I would not recommend this to a friend WASHING MACHINE PURCHASE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PEOPLE TO WORK WITH 1 TO 10 I'LL GIVE THEM 11
I would recommend this to a friendWasher and Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Late delivery, had to be rescheduled. I will have to wait
I would recommend this to a friendwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great! service. Glad this is still working with no issues
I would recommend this to a friendWhirlpool
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and efficient. Would definitely recommend
I would recommend this to a friend- Cons mentioned:Price
TERRIBLY DISGUSTING CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product looked great. However, the product was broken before it was even installed in my home! Best Buy's service, customer service, responding to requests for help, and behavior of employees has been disgusting!!!!! BECAUSE OF THIS TREATMENT, I WILL NEVER SHOP BEST BUY EVER AGAIN. I will make sure everyone I know, talk to, or who crosses my path will know the terrible treatment my family has received from Best Buy during these dealings with this purchase. This behavior we received is exactly why it's sales are declining and their stores are losing customers! YOU CAN'T TREAT PEOPLE LIKE THIS AND KEEP YOUR DOORS OPEN!! TOTALLY DISGUSTED!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, ValH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Great washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a little while however worth the wait. Great delivery
I would recommend this to a friendBrand new but a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new purchased from whirlpool site . Washer first time use got hung up with 9 min remaining on wash cycle . Never stops . 90% of time washing gets stuck with 9 min left and never shuts off unless cycle cancelled . Scheduling service already . Not pleased . Must be a electrical fault or error and will see if they can fix or replace the washer with a New one . Never completes a wash cycle . Disappointing
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Jmc89, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
- Pros mentioned:Washer
Lemon machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having a Whirlpool duet set for 17 years we wanted to purchase a new set before retiring. I loved my previous set. We purchased this new set and 9 days after installation the washer quick working. Service had to come and parts needed to be ordered 5 parts including the computer core!! Less than a year later after this repair my washer stopped again. Exactly the same way. This time I was in the extended warranty through Best Buy. Service came and they did not have the codes they needed. Had to research while they were here. Finally determined I needed another computer core and probably a new motor as well. Next day’s email said the parts were back ordered. It’s now been 3 weeks of no washer and we are still back ordered with now the possibility of np having a replacement. But wait, the earliest to even be able to have a new exact machine to be delivered is May 31st!! Imagine having no machine for 3 months with an active family of 7!! I love the machine when it’s working but I am beyond frustrated!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.