Customer Ratings & Reviews
- Model:
- WTW8127LW
- SKU:
- 6469369
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the 5.2/5.3 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its removable agitator and overall performance. Users appreciate the machine's large capacity and ease of use, as well as its quiet operation. Additional benefits include the convenient soap dispenser, ample size, and effective spin cycle.
This summary was generated by AI based on customer reviews.
Best Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service! Cant wait to try it out!!!
I would recommend this to a friendVery Happy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer with great options! It has built in scrub brush and a button to rinse an item before placing it in the washer. This washer is better than a front loader.
I would recommend this to a friendWashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it It actually squirts water without the lid being closed and has quick wash
I would recommend this to a friendWasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great customer service bestbuy is the best
I would recommend this to a friendWhirlpool washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps going off balance when I wash heavy items and lengthens the cycle.
I would recommend this to a friendVery happy with my new washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks really nice. Love the features on the dryer. I think my ironing days are over.
I would recommend this to a friendSo far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. A little louder than my last washer but so far I’m pleased.
I would recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash good leaves residue behind had it fixed three times already and it’s only six months old.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .We appreciate you bringing your experience to our attention. We understand that encountering a negative experience with your washer is frustrating. Please review the following professional troubleshooting guidance for optimal cleaning performance.
If you feel the clothes are not cleaning effectively, please ensure the following critical factors are correct:
Water Temperature
Type and Amount of Detergent
Use of Additives
Cycle Selection
Loading and Sorting of the Clothes
Routine Cleaning of the Washer
Initial Setup and Installation
Was the washer recently installed?
Before washing your first load, it is recommended to run an empty cycle using HE detergent and the ""Quick Wash"" setting to clean the drum and prepare the dispenser.
Was the correct wash temperature selected, and were the hoses connected correctly?
Water Temperature: Use hot or warm washes for fabrics that can safely handle them, following garment care labels. The Casual or Delicate cycle can increase the water level, which helps reduce the chance of dye transfer. Note that even cold wash settings may use some warm water to maintain a minimum temperature.
Hose Connection: Verify that the hot water inlet hose is connected to the household hot water supply and the cold water hose is connected to the cold water supply. Reversed hoses can lead to warm rinsing water, which may set wrinkles. Refer to your Installation Instructions for details.
Water Supply: Ensure both hot and cold household water faucets are completely turned on for proper fill.
Cycle and Settings Selection
Cycle selection is essential, as each is an optimized combination of agitation/tumbling speed, spin speed, and water temperature, tailored to fabric type and soil level.
TEMPERATURE: Select a wash temperature based on fabric and soil level, using the warmest setting safe for your fabric.
SOIL LEVEL (Wash Time): Select a setting (Light, Extra Heavy, or Extra Power) that matches your load's soil level. Lighter settings can help reduce tangling and wrinkling.
SPIN SPEED: The washer automatically selects a spin speed based on the cycle. Faster spin speeds shorten dry times but may increase wrinkling. Not all speeds are available on all cycles. https://youtu.be/cvDY5e-HL8M
Detergent and Additives
Are you using HE or High-Efficiency Detergent?
Use only HE detergent and always measure the correct amount. Excess suds from non-HE detergent or over-dosing HE detergent can cause poor cleaning performance, reduced spin speed, and error codes.
Follow the detergent manufacturer's dosage amount based on concentration (e.g., 2x, 4x, 8x), soil level, and load size. Larger detergent pacs should only be used for large or heavily soiled loads.
Whirlpool recommends using Swash® laundry detergent. (https://www.whirlpool.com/accessories/laundry-accessories/swash.html) https://youtu.be/MiKxZ5WIJ0E
Were Laundry Additives used?
Fabric Softener: Measure the softener and dilute it before adding it to the rinse portion of a cycle only. Adding it to the wash water or using too much, especially on smaller loads, can cause staining or discoloration.
Liquid Chlorine Bleach: Follow manufacturer directions. Undiluted bleach will damage fabric. Always measure; do not exceed the recommended amount for a full load.
Loading and Sorting
Were the clothes properly loaded?
For proper cleaning, items must move freely. Reduce load size if necessary. Load items in loose heaps evenly around the washplate.
Sorting: Separate dark items from lights and whites to prevent dye transfer, which can cause a dingy appearance. https://youtu.be/FE9JskuMrm0
Routine Maintenance
Have you run a Clean Washer Cycle?
If you notice poor cleaning or lower water levels, run a Clean Washer cycle. This re-calibrates the control to factory-set water levels and should be run approximately once per month with affresh® Washer Cleaner (https://www.whirlpool.com/results.html?term=affresh) to prevent build-up. https://youtu.be/D13IsbMAMowFurther Assistance
If these troubleshooting steps do not resolve your concerns, please reach out to us directly for further investigation and assistance:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Arrived broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had best buy come deliver and install the washer so i wouldnt make any mistakes in set up after 3 hours after arriving and 3 hours of trying to do one load the washer wouldnt get past sensing mode and refilling and emptying water on a continuous cycle , i gave 2 stars cause best buy did resolve it , after calling they said theyd send out geeksquad to fix it , but i asked if i could get a new one cause i shouldnt have received a broken device to begin with .
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.
whirlpool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First attempt for delivery was unsuccessful; however, the second attempt was done with no hindrances. The men who delivered were pleasant and hey knew exactly what to do. I am pleased!!
I would recommend this to a friendAppliance Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The man on the phone was excellent and helped me find my items with ease. He even helped me sign up for the credit card, which went like a breeze.
I would recommend this to a friendNot what we expected for price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what we expected for the price I would return if it w not past the 60 days . Little glitches in the computer part at times especially the washer Very sensitive detections. The dryer often has to be restarted to more time which is not efficient.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good washer and I will recommend my friends to purchase one
I would recommend this to a friendWhirlpool Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The outer shell doesn’t seem that sturdy. Should be more sturdy.
I would recommend this to a friendAwesome washer with bells and whistles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Reliable and can be controlled via the Whirlpool app. I only wish it was compatible with Apple's HomeKit. Then I'd give it 5 stars.
I would recommend this to a friendFresh, Clean and Perfect!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer. It’s so easy and convenient. Leaves my clothes fresh and super clean. Thank you Best Buy for helping me pick out the perfect washing machine.
I would recommend this to a friendBest washer I ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't tell you how much I miss the old-school top-loader washer. The new modem tech on this washer cleans the dirty job very well.
I would recommend this to a friendVery pleased
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have run 6 loads so far and I have been very pleased with the machine. I wasn’t looking for the load and go feature but I am enjoying it.
I would recommend this to a friendA very good upgrade!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new dishwasher is a big improvement from the previous one. Should have upgraded a long time ago!
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new washing machine. We already have the matching dryer. They are a great washer and dryer combination.
I would recommend this to a friend