Customer Ratings & Reviews

Works well and looks good. Getting alerts when the dryer is done on my phone is nice.

Excellent choice! I love my new dryer. It’s been great.

Very good product would recommend this to anyone...

best machine ever, I would totally recommend this machine

Takes really long to dry cloths, also the price for this is not really worth it. just an average dryer. however, the wrinkle control works fine but other than that nothing special.

It performed well for 1.5 years, then out of nowhere developed a hole in the drum next to seam.

Nothing but issues with this dryer so far. I did not receive the feet for the dryer or the steam hose upon Best Buy's installation. The installation tech did not speak clear English and clearly didn't even try to level the appliance as there are no feet attached to it. The Whirlpool service team has had to come out TWICE now because the dryer cycle doesn't run for longer than 5 minutes. I'm not sure what happened with Best Buy's customer service. The online chat and every phone number is managed internationally and it is very difficult to communicate with the represenatives as they do not speak very clear English. Honestly, Best Buy is usually my go to for large appliances AND electronics, but because of the constant frustration with (multiple) products I've purchased recently, I won't be purchasing through them again.

Didn’t want to give this dryer any stars at all. Don’t buy it. This dryer has been repaired several times since I purchased brand new (2023) from Best Buy…. It has a new motor, new heater and what ever else they threw in there to keep me from getting my money back. Guess what it still won’t dry clothes and could run 3 hours and clothes remain wet. I want my money back and look forward to fighting this in small claims.

Function well and easy to use. The problem I have is that the interior is not made from metal but white plastic

Deluxe dryer from BEST BUY. All the bells and whistles needed, and easy to operate. Matching dryer for the washer we bought. A+

I really want to love this dryer but it does not remove the wrinkles that the washer creates.

Not as good as my front loader now I’m regretting my choice

I really regret buying this unit… The buttons feel cheap… The design on top is slanted down and you can’t put towels and stuff on it.. The door feels very flimsy… and my biggest dislike of this machine is the app… So you can turn around send the dryer the settings you would like it to do… then you have to hit the start button… sometimes I like to stagger my dryer and washer when I bought this machine I was told I can do it… after calling the helpdesk several times, I was told no you have to enable Wi-Fi every time you want to start it through the app…even though you don’t have to enable Wi-Fi to send information to the dryer… but you have to be there to push the button on the machine itself for to work which is dumb. I wish I would’ve found out about this sooner because I would’ve 100% sent it back… I could’ve saved money and bought another unit that didn’t have this feature…. I highly would not recommend

The dryer makes a thumping noise when clothes are in dryer.

We replaced our old washer and dryer because the dryer was taking too long to dry the clothes, over an hour. This new dryer takes EVEN LONGER than the old unit. The app is great, it gives me the option to turn on wrinkle control if I'm not able to get to the dryer when it stops.

Great dryer. Someone upon assembly however left a handprint and a booger on the window, which can only be cleaned with removing the window. Bestbuy support didn’t help much at all.

Was able to use 4 times. Computer keeps breaking. I was told I got a lemon but I can’t get it replace because I didn’t buy the protection plan. The washer itself was good and it cleans good.

This dryer is not drying clothes at all. Every setting is off, it takes several loads for clothes to dry. The "heavy" cylce is the only one that works somewhat, the temp has to be high. I do not recommend this dryer

The wife hated the washer so the dryer had to match ... back it went!

Quiet and quick-drying with gentle heat options. I haven't tried the steam option yet, but I haven't needed to with the wrinkle control option. All of our clothes come out perfectly!