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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 73 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are positive about the 7.4 Cu. Ft. Smart Gas Dryer's overall performance, ease of use, large capacity, and quiet operation. Many appreciate its ease of use and ability to handle large loads. However, customers are negative about the dryer's inconsistent drying performance, with some reporting issues with completely drying clothes. Several users experienced clothes remaining damp after cycles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 73 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family LOVES this set. We have both washer and dryer. They are super convenient. There is a small learning curve, but they are huge inside. We can wash fewer loads and save money on water, detergent and time investments. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer and dryer are the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the new washer and dryer i bought. We first order different ones but was talked into buying these.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love the dryer. I’m pleased of the size and looks of the dryer. I’m really happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Awesome dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to easy and a lot of space too. Good for its price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David prayer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works very good love it. It’s got all these features and plus plus more thank you again.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Whirlpool dryer, huge failure!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd dryer in less than two months since purchasing. Now the 2nd dryer's control panel went out, DEAD"!!! I feel going whirlpool was an expensive mistake. Whirlpool customer service so far has been useless.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. We would greatly appreciate it if you could reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further to see how we can help. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Perfect replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color matched our older washer unit perfectly. It drys the clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love-Whirlpool Smart Dryer-Steam & Moisture Sensin

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our Whirlpool 7.4 Cu Ft Smart Gas Dryer with Steam and Advanced Moisture Sensing. The capacity is amazing and love the moisture sensing feature. I am still getting used to the various settings. Our prior dryer was 17 years old...it was a nice treat to upgrade!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad customer service, bad product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer was leaking water from the steam nozzle located on the inside of the dryer since the day we had it installed. Best Buy told me they could not fix it or replace it due to supply shortages on this item and customer service failed multiple times trying to get a third party repair company to fix it. Also they refused to reimburse me insurance plan I paid for. They o let offered me a 100 dollar gift card. I will not buy any large items or appliances from Best Buy anymore because they are not capable of repairing items if they break. They use third party repair companies that don’t even show up. Also the customer service is located in different countries and there was always a language barrier. Bad business for sure.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My new dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine does what I want and does it well

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer large capacity fits a king size comforter. Another plus you can start from your phone. When cycle ends I text my kids from the app to designate each one a task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my dryer and the matching washing machine. I couldn't be happier. I really appreciate the way the door pulls down so I can fold as I take clothes out of the dryer.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 2 out of 5 stars

    should be happier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THE LOOK! Not sure I am happy with drying. Takes much too long. That is not efficiency to keep running the machine .

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Susie. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Happy Customer !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I exercised my right to inspect each washer and dryer combo 3 different times on three different name brands and I was very happy about it too … because how else would you know which ones work BEST for you right. So, my BEST BUY by choice was Whirlpool hands down no doubt about it ! I put them all to the test … signed Happy Customer …

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That machine is the most expensive one I love it’s so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! The pull down door is such a great idea!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad dryer by any means. Definitely need a guide to use all the dry options. 4/5 due to the app Disconnecting often and logging out (despite remember me).

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 2 out of 5 stars

    Too complicated

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated. Too many eco settings that will leave your clothes damp. Save the money and buy something simple.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    whirlpool high efficiency top load washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my new washer. very quiet and I love the app. i can pur clothes in the machine and remotely and set the delay time.

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 3 out of 5 stars

    Whirlpool dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble getting it to dry clothes completely, not sure if doing something wrong. Or if there is an issue.

    No, I would not recommend this to a friend
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