Customer Ratings & Reviews
- Model:
- GX900QPPS
- |
- SKU:
- 6949243
User rating, 3.8 out of 5 stars with 44 reviews.
3.8(44 Reviews)- 15 Answered Questions
Customer reviews
Rating 3.8 out of 5 stars with 44 reviews
(44 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
to a friend
Rated 1 out of 5 stars
NO timely delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received it yet, it’s on back order. Delivery has been rescheduled 4 times already.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps
Rated 1 out of 5 stars
WARNING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the warranty from manufacturers is 1 year. Mine broke exactly 13 months and 1 week later. Additionally, I tried to get a service person from whirlpool and they won't service in my location. this is an expensive machine to only get a little over a year of use out of. Im extremely disappointed. I Had to wait almost a month to get it in the first place, so technically I think I am within a year of owning it, but they dont care about that, only the purchase date. How it isn't functioning: After compacting, it won't shut off, starting thumping loudly, the whole machine jumps up and down, sounds like it is going to blow up, smells like it is going to combust in flames. sound safe for your family? I think not. ~Yours truly, and extremely disappointed customer. do yourself a favor and go to a local company and spend a little more money on a compactor, it will be worth it. (I just spent $100/month and now have to purchase another)
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, KristyV. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 1 out of 5 stars
returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store. Was a built in model and I wanted a free standing unit
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware design fault
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The compactor looks good, controls are easy to operate, and it smashes the trash like it's supposed to but the drawer sticks when opening or closing. Upon close inspection inside you can see where the drawer scrapes the bottom surface of the compactor at the back. I've been told this is a design flaw so I certainly cannot recommend it. The repairman was unable to fix it so back it goes. Hopefully I'll have better luck next time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage compactor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this doesn’t work, the touchscreen brakes easily.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Torres7, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Rated 1 out of 5 stars
Purchased 34 days ago but do not have the product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review this item because I purchased it on January 20, we still have not received it. The experience has been awful. Someone keeps calling here, whom we can't understand because you obviously outsource your customer service to another country, continually telling us it will be more delayed. They will not speak to me because they say the account is in my husband's name. He already gave approval 2x to speak to me. The delivery day has hours of 7 am-7 pm that we are supposed to stay home and wait. We had to pay for the product though we don't have it. I have never had such bad service from Best Buy.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Rated 1 out of 5 stars
Poor Design - Frequent Repairs Needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this compactor approx. 6 years ago & it's been nothing but problems. After a few years the drive gear broke rendering the compactor useless. Upon examination the gear was cheap plastic! Once repaired, the cheap plastic handle broke off! At the price of handle replacement (over $100!) we opted to use the foot petal instead to open the unit. Several mos. ago the compactor broke down again; making a horrid grinding noise. I cannot for the life of me understand how Whirlpool can sell such an inferior product -- and charge over a thousand dollars for it!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Junk, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Rated 1 out of 5 stars
Not a good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We started having problems with the ram not stopping on the way up. (Less than a year old) We had to take the button out and cant use the compact feature. We called for service since it was so new. They sent someone who didnt know how to work on a compactor. This is not worth the money!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.