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Customer Ratings & Reviews

Your price for this item is $549.00

Customer reviews

Rating 4.2 out of 5 stars with 74 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers love the Litter-Robot 3 Connect's ease of use and how it simplifies litter box maintenance, finding it easy to set up and clean. Many appreciate the significant reduction in odor and the time saved compared to traditional litter boxes. However, some customers have noted that odor control remains an issue, requiring additional steps beyond the robot's function.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-74 of 74 reviews
  • Rated 5 out of 5 stars

    Best cat box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cat litter box that I have bought in the last 10 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally love this. We have 3 cats and they love it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loveeeee!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd robot litter box, I have 3 cats and they’re just so convienent and less hassle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save time, reduces oder.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 cats and they both use it, make cleaning the litter box a breeze now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THIS ROBOT!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GAME CHANGER FOR REAL AND LUCKIKY FOR ME MY CATS TOOK TO IT RIGHT AWAY! NO TECHNICAL ISSUES THUS FAR.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete piece of trash

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Want to be motivated to be less lazy? Buy this hunk of garbage and you'll long for the days of manual scooping! Worked for one rotation and the globe slipped the track and now it just spins in a circle and shoots litter all over the floor! Realigned it per the instructions and still just spins in a continuous circle. Absolute trash product. Stay away from this product.

    No, I would not recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      Hi there, thank you for taking the time to share your feedback regarding your experience. We are saddened to hear that this has been your experience with your Litter-Robot and we apologize for the inconvenience that this has caused. If you haven’t yet, we kindly ask you to please contact us at [email protected] or 877-250-7729. An agent would be happy to assist you in resolving this issue to get your Litter-Robot up and running. The agent will need your order number and units serial number to further assist you in resolving the issue. If troubleshooting does not resolve the issue, once your units serial number and full details are verified we can certainly look into warranty options to get your Litter-Robot 3 back up and running. Thank you!

  • Rated 2 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy it a waste of money not connected to internet it used lot of litter giving errors

    No, I would not recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      Hi,

      We apologize you had such a negative experience with the Litter-Robot. We are always happy to help with any troubleshooting or replacement parts needed to keep the unit in a healthy operating state.

      Please feel free to contact us at [email protected] with any questions or concerns.

      Have a great day!

  • Rated 1 out of 5 stars

    Very poor quality for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unpacking this out of the box I was alarmed at how cheap and flimsy the whole thing looked and felt for how expensive it is. Has not worked correctly even once since it was purchased and routinely gets stuck almost every time a cat uses it. Other people seem to have had good experiences so your mileage could vary.

    No, I would not recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      Hi JosephC!

      First and foremost, we are sad to hear that the Litter-Robot did not meet your expectations and you are experiencing issues. We are happy to help make this right! We offer an online support center on our website or our Customer Experience team is available via phone, live chat, or email.

      The error you have described can happen if there is too much weight in the globe. Preventing the robot to complete a clean cycle after your kitty used the robot. You may find that removing litter then pressing reset will allow the robot to function properly. With some litter being heavier than others you would want to make sure the litter level is below the fill line.

      We are happy to help if you need us! Thank you for being a valued customer.

  • Rated 1 out of 5 stars

    Litter robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is awful, it doesn’t work properly. Don’t buy it….

    No, I would not recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      Thank you for taking the time to share your feedback with us. We're sorry to hear that your Litter-Robot is not performing as expected. If there's anything you need or if you'd like to discuss any concerns, please feel free to contact our Customer Experience team. Our dedicated team will provide as much support as needed to ensure you have the quality product that we stand behind.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Game Changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Best Buy employee and have been using this Litter Robot for about 3 months. I LOVE this product! It’s a must have for anyone with a cat. Unboxing was easy and product was very simple to set up. I no longer have to scoop daily. I replace the bag once a week and can go about 3 days without intervening with the product i.e., adding litter or checking the drawer. The app is a very nice feature that allows you to track usage and monitor device status. The only thing I will call it is that our cat did not take to it for about a week, so be patient as it may take some time for your cat to adjust to it. He loves it now!!

    I would recommend this to a friend
  • Pros mentioned:
    Litter box

    Rated 5 out of 5 stars

    Best auto scoop on the market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best litter box out there. My cats refused to use the refular box unless it was spotless. This caused a lot of damage to my floors. Thr litter robot saved me thousands of dollars in possible damages from cat urine by keeping the litter clean and smelly good. All other auto scoopers broke withim a month or 2 of using them. My first one is 8 years old and still going strong. And i just puchased my second one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best money spent. No more scooping. Just collect bag and throw out. Cat went into it immediately upon setup.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great idea, poor execution

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great when we first purchased it. Around 6 months in, the gremlins started showing up in the form of sensor errors. The tub would constantly go into self-cleaning mode, reach a point where it empties out the poop or pee into the tray, and remain stuck in that position. This happened constantly, regardless of troubleshooting efforts and regular cleaning. Attempting to contact the manufacturer didn't help either. In the end, they ended up sending us a replacement sensor assembly which was a pain in itself to replace due to where it was placed and how hard it is to tear down the litter-robot to reach all of the screws. Even after this, the sensor problems remained. Another issue with this automated litterbox, that rarely gets discussed in reviews, is the need to keep it clean. If you live in an apartment or condo, with no outdoor space, get ready to absolutely hate cleaning this thing. The globe barely fits in the shower, due to its size, and is an absolute nightmare to clean and sanitize. I'd imagine this wouldn't be an issue if you live in a single family home with a yard where you can take it outside to clean. I think that the overall idea of this litterbox is great, but when the rubber meets the road, it's a big swing and a miss.

    No, I would not recommend this to a friend
    • Brand response from Whisker Team
      Posted .

      Hi Ivan,

      Thank you for taking the time to reach out with your honest and detailed review. We always want you to have a positive, seamless experience with us, and we're disappointed to hear this hasn't been the case.

      We appreciate your feedback regarding your experience, and we're sorry for any inconvenience this caused.

      We strive to provide clear and comprehensive information upfront, and we appreciate you taking the time to share your comments. If you need anything, please get in touch with our customer experience team.

      Kindly,
      Whisker

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The cat potty.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value anyone can purchase. Well worth the money. So easy to use and no mess.

    I would recommend this to a friend
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