Customer Ratings & Reviews
- Model:
- IDC-221SC
- SKU:
- 5771707
to a friend
Great idea but product needs improvements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took about an hour to install the direct connect line; but then something went wrong. The machine failed within an hour of plugging it in and water began to spew out the sides of the machine. Called the manufacturer. They indicated it might be a sensor and offered to replace. I choose to return it to the store and not get another one. Would be a great product if it had not failed.
No, I would not recommend this to a friendOnly lasted a few months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this for the few months it worked. I purchased an open box item. Unfortunately for me, I was lied to by Best Buy when I called to ask about the warranty of open box products and now I am left with a defective item and no warranty from the company. I called Best Buy BEFORE I made the purchase of the Open Box ice maker and asked about the warranty. They told me it would have the Full Manufactures Warranty on it. Well now 4 months later, I need to use the Warranty and the Company won't honor it because it was an Open Box Product.
No, I would not recommend this to a friendBrand response from Whynter Customer Service
Posted .Hello Jodi,
Thank you for your feedback on your portable ice maker. At Whynter, we constantly aim to provide superior products and a better customer experience. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] if you have additional feedback or questions we can assist you with. We are here to provide support and ensure you will be satisfied with your Whynter product.
junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor quality, ours is not a year old yet and it started to leak around the holding tank plug.
No, I would not recommend this to a friendBrand response from Whynter Customer Service
Posted .Hi,
We are sorry your ice maker has started to leak. At Whynter, we constantly aim to provide superior products and a better customer experience. In order for us to accelerate the process we've already created a case within our system under case number: WHYNCASE589619. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] so we can further assist you with the issue. Please reference your case number.
2nd time is a charm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the first one that seemed to be like a used product and gave an error code of 3 which is nowhere to be found in the manual or even the internet. Contacted Whynter support and I was told that it is due to low water level. I found it odd because there is enough water so I returned the unit and got a replacement. The second one didn't set that code at all even when water level is low. Now I'm satisfied. Must be a bad first unit. Or used.
I would recommend this to a friendIce maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a $300.00 piece of crap! Ice maker worked just long enough not to be able to get your money back do yourself a favor and don’t buy one!!!
No, I would not recommend this to a friendBrand response from Whynter Customer Service
Posted .Hi DanielO,
Thanks for your feedback on your ice maker. We're sorry it has stopped working. At Whynter, we constantly aim to provide superior products and a better customer experience. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] so we can assist you. We are here to provide support and ensure you will be satisfied with your Whynter product.
Add water.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always add water. It is still new. Overall it is still good.
I would recommend this to a friend
