Customer Ratings & Reviews
- Model:
- BWR-401DS
- SKU:
- 5908013
to a friend
- Cons mentioned:Reliability, Warranty
Do not buy this wine refrigerator !
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very unreliable refrigerator! It is failed after 3 months - all my red wine got frozen!! We purchased it via BestBuy but did not purchased the expended warranty. The manufacturer provides 1 year warranty - but it is useless: technical support is not responsive/accessible; communications via email by providing instructions for how to test/fix the fridge, but this takes a lot of time. They offered to ship parts assuming that we would replace them ourself. Buton for 10 days we hear nothing from Whynter.
No, I would not recommend this to a friendBrand response from Whynter Customer Service
Posted .Hello Irinas,
Thank you for your feedback on your wine refrigerator. At Whynter, we constantly aim to provide superior products and a better customer experience. Please contact our Customer Support Team and request to speak to management regarding your case. We are available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com if you have additional feedback or questions we can assist you with. We are here to provide support and ensure you will be satisfied with your Whynter product.
- Cons mentioned:Warranty
A company that doesn’t back their products
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this wine refrigerator for approx 10 months before the thermistor went out and froze all of my wine bottles on one side popping out the corks and wine everywhere. Although the company says that they have a one year warranty they will only send you the part for you to fix with instructions or you have the choice to package the refrigerator yourself and you pay the freight to send it back to them for them to fix. Believe me they are counting on you letting them send you the part! They will not send someone to your house to repair and no, they don’t care about replacing your wine. If I had this purchase to buy over again I would buy from a different company or at least purchase the extra insurance with Best Buy. For me, I won’t buy from Whynter again.
No, I would not recommend this to a friendBrand response from Whynter Customer Service
Posted .Hi,
We are sorry your wine refrigerator did not meet your expectations. At Whynter, we constantly aim to provide superior products and a better customer experience. In order for us to accelerate the process we've created a case within our system under case number: WHYNCASE592011. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com so we can further assist you with the issue. Please reference your case number.
- Cons mentioned:Reliability
Buyer Beware Buy Nice or Buy Twice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT Waste your money. The PCB board goes out after about a year and they only use a company called ambient to replace their parts. The board has been out of stock for 18 months. its a usless peice of furniture taking up space in my corner now .ZERO Customer Service- ZERO accountability
No, I would not recommend this to a friend - Cons mentioned:Warranty
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointing. Month 13 (after 12 month warranty expired).. one side freezes (20 degrees), ruined some very good wine. No one services them and you cannot buy parts to have someone to repair. You must ship to them for repair at a cost near replacment..
No, I would not recommend this to a friendBrand response from Whynter Customer Service
Posted .Thank you for your feedback on the wine refrigerator. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product.
- Cons mentioned:Noise
Very noisy and a power hog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cooler is nice looking, but is very loud and keeps coming on all the time, when the doo hasn't even been opened. My other two regular fridges are very quiet and energy star rated. This one isn't, and it shows by the power it consumes.
No, I would not recommend this to a friend
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