Customer Ratings & Reviews

I read a ton of reviews before I bought: please consider the dates on these reviews. The frequent firmware and software (app) updates have taken care of several issues - though no doubt have introduced a few more. We've had a few fun days with Chip (now named Max) but my only concern is how long will he remain interesting. One reviewer said get a good RC car instead... may be good advice! Here are my quick pros and cons list: pros - easy to set up (use right away without app). seems durable - at least so far. smartband controller, great idea! the bluetooth part seems to work well but sort of weak when Chip has to "see" the IR to home in on the band. remote "driving" control is awesome. ball is great! fetch is fun, soccer even better. volume control (in app) is much appreciated. Also in app you can change voice trigger: have child "owner" program it in quiet room and talk (loud) to the dog, not the phone. "Hey Max" now works for son, but "Hey Chip" still works better for me. Funny. cons - needs low speed in addition to med/high selections (in app). motors are really noisy! he can NOT navigate around ANYTHING. Needs a wide open room with line of sight to band, ball, and charger. I hope this changes in future firmware - put that gyro motion sensor to work: if he gets stuck, back up, turn a little, try again... something. also very hit and miss getting back in his charger. one day gets it right every time, next day he misses by 1 ft. Probably time for the daily firmware update. Cool toy for early adoptors, but yet to be seen if we keep him past the return period.

We purchased Chip for my son's birthday. First day the front legs froze and wouldn't move anymore. We followed the FAQ and reloaded the APP, but still no success. We ended up taking back Chip and getting an exchange. What we learned, after waking up Chip, install the APP and immediately upgrade the firmware on Chip, took 3 updates and Chip never had the same freeze issue. When it learns your voice, make sure no other noise is around (tv, fan, etc.). This effects Chips ability to learn your voice. Overall it is a lot of fun and my 7 year old loves Chip! Well worth the purchase!

The dog looks the same as the dog in video - that’s where the similarities end. It doesn’t work well carpet with the possible exception of commercial carpet. It does not avoid objects well. It couldn’t detect chair or coffee table legs and often got stuck on them. The wristband and ball interact with the dog via lights so they require line of sight and are not reliable, especially the ball, which often stops with the light facing the ground or the other direction. The ad video also covers over or removes the sound of the motors, which are louder than most cheap remote control cars my kids have had. Please consider these 2 pieces of advice: buy from a reputable store like BB so you can return it if you want to, and for the sake of your kids, try it out before Christmas to determine if you think it’s any good. Don’t wait until it’s too late and you end of with frustrated, disappointmented kids.

Read the review that said they set it up before giving as a gift. BEST TIP Update the app / buy batteries for the ball / charge watch / Get used to how he functions before giving it to the recipient. If you don’t it will be a headache trying to get him up and running while your kid is waiting. Note: his wheels are rather loud on hardwood floors

My son has been eye-balling this for quite some time now, so I got it for him as a birthday gift. He has mastered the wristband as well as from the app on a tablet. This is something that he plays with daily. I figured it would get a week or so of playtime and then shoved to the side, however, boy was I wrong. It works great on all floor surfaces and is all around really fun to play and interact with.

Bought this for my 6 year-old daughter as a gift. Overall a great toy with a half dozen verbal commands as well as manual override to use is as a remote control dog. It is supposed to become smarter as it is used more, however, we were having trouble consistently getting it to recognize commands from my daughter.

I got this for my 6 year old daughter. She has lots of fun interacting with him and he can do lots of different things that keeps her engaged and entertained. The watch band did not work, but customer support has already shipped me a replacement.

ChiP is a great companion alternative to a real dog. Highly recommend for kids or adults Christmas gift!

I just recently bought Chip, so far I'm having fun with the little time I had it for. I still need to learn more but so far so good.

This was a birthday gift and my little girl loves it.She plays with it everyday. It's like having a dog but without the mess!

Purchased for my 8 year old grandchild. Some difficulty with it responding to her voice but overall good product

My daughter loves this toy. She is ten years old and asked for it for Christmas. Does everything it promised.

My kid likes it. I found the directions wonky, and also found that I had to turn it on and off to get it to be more responsive.

We ordered this as my son's main Christmas gift. He is allergic to cats and dogs. So, this was a pet replacement. (Plus, we have parrots and do not want a real predator in the house). The wrist controller would not work. We took it back to Best Buy for replacement but there were none in the area. So, the store had to have one sent from California. Before we left the store, they wanted to make sure the new wrist device works. It didn't. The store had to have a new one shipped from the Midwest. Again, they check it to make sure that it worked before we took it home and it did. My 7 year old son was originally thrilled to get this. However, the broken wrist component caused him to lose his enthusiasm quickly. It lets you change the name (my son chose "Zippy") but it seems like you still have to call it "Chip" to get a response. So, it loses some of the "magic" in changing its name. This does not have as many games to play as Cosmo but it is bigger and has the feel of a dog. In fact, both my husband and I felt like we were taking the dog back to the pound, because of the broken wristband. My biggest complaint to the manufacturer beyond fixing the wristband would be about putting some fake fur on this to make it more cuddly. Hard plastic is not fun to cuddle with and watch a movie.

The item worked fine except the watch which only synced one time. I would not recommend ordering this item through Best Buy Online. The item came previously opened so I ordered another one which came the same way...pre-opened. By that time it was too late to find another one before Christmas.

Daughters got this for Christmas. They are having a great time with it. Easy to use and train.

I bought 3 for my grandchildren they enjoy them but the take time to learn

I was able to get Chip for a great price at Best Buy for Christmas. My daughter absolutely loves this robot dog. Does many different things. It is more advanced than the zoomer dogs. I would recommend this for any child age 7 and older.

God daughter loves it. Dog will follow her around, dance and fetch.

Seems to be lots of fun so far. Works pretty well also.