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Customer Ratings & Reviews

Your price for this item is $2,999.99
The comparable value price is $3,999.99

Customer reviews

Rating 4.2 out of 5 stars with 9 reviews

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78%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 5 out of 5 stars

    Worthy choice for bright living room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new TV for the living room. I have been a big fan of OLED and I have an LG C3 in my media room. However, I was concerned that I needed more brightness since our living room is not as light controlled as a media room. I decided on going with a Mini LED TV for this reason. I have been really impressed with the brightness and color on the TCL QM9K. Coming from an OLED I knew the black level and contrast would not be as good. Honestly the boost in brightness and color far exceed any shortfall in black level. I have not been distracted by any blooming at all. So why the QM9K? I really thought I would buy the Sony Bravia 9. However, this TV is $1,000.00 cheaper and "close enough" to the Bravia 9 in my opinion. I also considered the QM8K, but the QM9K was only $500.00 more at the 85" size. The additional dimming zones and brightness were worth it to me. In all, I am pleased with my decision and purchase. Highly recommended value!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Jeff,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Fantastic picture quality for an amazing price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic picture quality with extremely rich colors and impressive dark scenes and dimming control on the display. The menu and control responses are quite snappy and I was extremely pleased with the processor performance on this TV for the price. I purchased a 55" QM5K recently for a bedroom TV and the difference in processing power, speed, and picture quality are night and day on this high end QM9K model. Worth every penny and a great deal when I got it for $1000 off. I use a 5.1 yamaha home theater for audio, but the built in speakers are surprisingly loud and do an excellent job of reflecting sound off the wall as a form of amplification. Also love the google operating system and integrations. You can stream videos directly from a PC over your home network to the TV as long as they're on the same wifi/network, and with only a couple clicks.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ColinW,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    More than pleasantly surprised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really truly enjoying this TV. My 1st TCL & the quality is just superb. I normally purchase a different well known brand but this time i wanted/ was willing to try something different. At this price point the user interface (Google based) , picture quality & features (HDR10+, Dolby Vision, etc,) I'm definitely getting my money's worth. TCL has come a very long way in a short period. I purchased this for my man cave setup & couldn't be more pleased. Has the usual screen cast from Android devices (use my phone) & Apple Airplay (from my iPad) when needed. I personalize my screen saver & customized my setup pretty easily. Most can do so, you don't need to be a techie. 4K picture quality is great. My 1st TV with Dolby Vision & I'm getting used to for my Apple TV, Netflix, etc. I definitely recommend this to all. I also paired it with the TCL 7.1.4 Dolby Atmos Soundbar. The TV speakers are what you'd expect but i wanted more for my setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Crashed during first week

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has already crashed once in the first week to the point it had to be power-cycled, 120vac un-plugged and re-plugged back in from behind panel. Very surprising for their Flagship model (the 9, direct competition with the Sony Bravia nine model)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been researching for a new tv to upgrade my current one. From all my research and in-store visits the TCL has been catching my attention. Had a great sell on the QM9K I couldn’t resist! Best tv I’ve owned so far. Hopefully it last long enough for me to get my investments worth

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Tracy, We appreciate you taking the time to provide your thoughtful feedback. We are pleased to hear that you are enjoying your TV thus far. Hopefully you are able to take your viewing experience to the next level with your new TCL TV. Enjoy! Thank you, Alison TCL Customer Support

  • Rated 5 out of 5 stars

    TLC is best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 85” GM9K and I absolutely love everything about this piece of precision equipment picture, sound and all features are just what I wanted my only wish is that I could trade up to the 85” TLC X11K.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QM9K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv, quality is good and sound is even better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tuning is a hassle

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv required constant adjustments across difference platforms. If there is a sweet spot, I couldn't find it. When you get it right, it looks good, but too much messing around for me. Returning it.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ChrisL,

      Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

  • Rated 1 out of 5 stars

    Hope you get a working one with the accessories.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've ordered two of these. First one had vertical lines in the screen and a humming noise over 40% brightness that's very noticeable. The second one didn't have any of the accessories and Best Buy told me I'd have to order a 3rd TV to get the remote, power cord, and screws that were missing. I ordered a power cord off Amazon and the second screen hums over 40% brightness as well. I've spent 6 hours of driving to my closest Best Buy and it'll be another 2 hours of driving to either exchange or return this second one. Tempted to send Best Buy a bill for wasting an entire day driving around trying to get a TV that works properly. *Had to put a picture quality etc. rating for my review to be submitted. IF you get a fully functioning display the picture quality and brightness is incredible BUT on both of mine so far any time you put the brightness above 40% the TV had a humming noise that got louder the more you increase the brightness level.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi NathanK,

      Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.

      Thank you,

      Sara
      TCL Customer Support

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