Customer Ratings & Reviews
- Model:
- WVDWDV2
- SKU:
- 6579800
Rating by feature
- Video Quality
Rating 4.4 out of 5 stars
- Mobile App
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the Wired Video Doorbell v2 for its excellent video quality, noting the clear picture and good video recordings. Positive feedback highlights the device's ability to capture high-quality images, even at night. The onboard recording feature also receives praise. Overall, the camera's performance is viewed favorably.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Door bell upgrade. My home is now smart!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wyze has always been leading with price and tech. This gets the job done and 2x better than v1 door bell, it integrates very nice with the existing door bell chime. My new construction home did need a new door bell transformer(higher power) to be added, simple basic high electrical work at the breaker box. This is almost easier to add this doorbell than adding a true camera with power. If your cost conscious like me the sd card option is great for playback, always recommend sandisk max endurance with continuous recording.
I would recommend this to a friend - Pros mentioned:Installation ease, Overall performance
Works for me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, easy to install, and more affordable than most.
I would recommend this to a friend - Pros mentioned:Installation ease, Video quality
Great doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation is pretty easy and the video quality is good. Like the feature to have a SD card for local storage.
I would recommend this to a friend - Pros mentioned:Installation ease, Video quality
Door bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, great video quality, good value, app is a little complicated to find all functions.
I would recommend this to a friend - Pros mentioned:Installation ease, Video quality
Great doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera takes good videos. Was easy to install and set u app.
I would recommend this to a friend Won't last, no video except on doorbell press
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Only does video on doorbell press. I got an SD card and it still won't allow video like my garage camera will to SD. It isn't a setup thing either, but the app. Unless it was already crapping or, because now it won't connect to Wi-Fi and won't factory reset.
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there! I'm sorry to hear about the trouble you're experiencing with your Wyze Video Doorbell v2. Let’s go through some steps to address the issues you’ve described:
1. Troubleshooting the Video Recording Issue
If your Wyze Video Doorbell v2 is only recording video when the doorbell is pressed, here are some steps to ensure proper functionality:
Check Motion Detection Settings:
Open the Wyze app and navigate to the doorbell’s settings.
Go to Event Recording and ensure Motion Detection is enabled.
If motion detection is working, you can also enable Smart Detections for specific AI-based recordings.
Verify Event Recording Schedule:
In the doorbell’s settings, go to Event Recording > Schedule.
Ensure All Day is toggled on.
Adjust Detection Sensitivity:
Navigate to Detection Zone in the doorbell’s settings.
Set the sensitivity to 100. If you receive too many notifications, you can lower it gradually.
Check for Automations:
Go to the Home tab in the Wyze app and tap Automations.
Delete any Automations that might interfere and re-add them one by one while testing.
2. Troubleshooting the SD Card Issue
The Wyze Video Doorbell v2 supports local storage via a microSD card. However, it does not support continuous recording like Wyze cameras. It only saves event-based recordings to the SD card. If this is not working:
- Ensure the SD card is properly inserted and formatted.
- Check the SD card’s compatibility (it should be Class 10 or higher).
3. Wi-Fi Connection Issue
If the doorbell is not connecting to Wi-Fi:
Check Signal Strength:
Ensure the doorbell is within range of your router.
If the signal strength is low (less than 3 bars), consider moving the router closer or using a Wi-Fi extender.
Reboot Your Router:
Power off your router for 10 seconds and turn it back on.
Try reconnecting the doorbell to Wi-Fi.
4. Factory Reset the Doorbell
If the doorbell is not responding or won’t connect to Wi-Fi, a factory reset might help. Follow these steps:
Remove the doorbell from the wall plate by pressing it in and sliding it up.
With the doorbell powered on, press and hold the SETUP button on the back for 15 seconds until the status light turns solid orange.
Release the button and wait for the status light to start flashing orange.
Set up the doorbell again in the Wyze app as a new device.
If the factory reset does not work, you may need to power cycle the doorbell:
Flip the breaker switch powering the doorbell to the off position.
Wait for 10 seconds and flip it back to the on position.
5. Firmware and App Updates
- Ensure your Wyze app is up to date:
Go to the Account tab in the app and tap About.
Compare your app version with the latest version listed on the Release Notes & Firmware page.
- Check for firmware updates for the doorbell:
Go to the Account tab > Firmware Update.
Update the firmware if an update is available.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedback, and have a great day!
- Pros mentioned:Installation ease, Video quality
Perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was simple and works great. My WYZE doorbell stays online and has a solid connect. The picture clarity is very good and i like the onboard 24/7 recording via sdcard so the doorbell requires no monthly subscription and works better than my Ring doorbell.
I would recommend this to a friend - Pros mentioned:Overall performance
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added the doorbell camera when I had $20 in Best buy credit that was gonna expire soon. Wanted to add it to my existing Wyze setup. Though getting the camera set up was a little shaky getting the camera to read the QR code, once it scanned it the setup was easy and has been working since.
I would recommend this to a friend - Pros mentioned:Video quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is great but I think I have a wiring issue as it doesn't work consistantly.
I would recommend this to a friend - Pros mentioned:Video quality
Doorbell cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good image quality and option for micro sd card, and night vision
I would recommend this to a friend - Pros mentioned:Video quality
I love the dual camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is excellent. Good picture quality and it works as intended, only thing is that its a little slow to load the footage.
I would recommend this to a friend Great view
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Video clear this is hard wired. 4k
I would recommend this to a friend- Pros mentioned:Installation ease
Good device, integrates well with existing setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, quickly delivered. Found it easy to install and connect to wyze app. Overall a good value for money and integrats well with existing doorbell.
I would recommend this to a friend Not the best choice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It kept kicking off the network and never got it work f consistently. Had to return it
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there! We're really sorry to hear that your device kept disconnecting and that you weren’t able to get it working consistently. That’s definitely not the experience we want for you. We appreciate you giving Wyze a try and taking the time to share your feedback, it helps us improve. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
- Pros mentioned:Overall performance
Wyze doorbell
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device I’ll recommend to a friend to buy it ..
I would recommend this to a friend No good, don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopworking after 3 weeks. Don't waste your money on this s product.
No, I would not recommend this to a friendDo not buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was non-functional out of box. Attempted on two different units and both were DOA.
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after seven months after purchasing
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
- Pros mentioned:Video quality
Does not stay connected to the network
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The video quality is better than the original Wyze doorbell camera. The field of view is better. That's the good. Now the bad... the camera will not stay connected to the network. You cannot restart it in the app. The only way to reconnect it is to turn it off at the breaker box. I reported it and they sent me a new camera, same problem. Until this is fixed, its worthless. I switched back to the old one.
No, I would not recommend this to a friend
