Customer Ratings & Reviews
- Model:
- WVDWDV2
- SKU:
- 6579800
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers regard the Wired Video Doorbell v2 positively for its good video quality, ease of installation, and overall performance. However, some customers have reported issues with the device maintaining a stable network connection.
This summary was generated by AI based on customer reviews.
No good, don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopworking after 3 weeks. Don't waste your money on this s product.
No, I would not recommend this to a friendDo not buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was non-functional out of box. Attempted on two different units and both were DOA.
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after seven months after purchasing
No, I would not recommend this to a friendBrand response from Wyze Labs
Posted .Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
- Pros mentioned:Video qualityCons mentioned:Connectivity
Does not stay connected to the network
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The video quality is better than the original Wyze doorbell camera. The field of view is better. That's the good. Now the bad... the camera will not stay connected to the network. You cannot restart it in the app. The only way to reconnect it is to turn it off at the breaker box. I reported it and they sent me a new camera, same problem. Until this is fixed, its worthless. I switched back to the old one.
No, I would not recommend this to a friend
