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Customer reviews

Rating 4.8 out of 5 stars with 13198 reviews

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Rating by feature

  • Performance

    Rating 4.8 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.7 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 660 Showing 13,181-13,198 of 13,198 reviews
  • Rated 2 out of 5 stars

    Xbox S series console plus additional controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived but without the extra controller which was part of the package deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its pretty good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing i don't like about it is that it did not come with a battery

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slower than a Xbox One

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give 0 stars if am option. Brand new system nothing on it and it takes 9 hours to download a game. I've tried all the troubleshooting tips from the internet and my connection is great even the series s says so. May be returning this hunk of garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty console

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My xbox series x stopped working after 2 years. I barely play it for 5 hours a week. Now xbox is suggesting i pay $300 to fix it. Do not trust Microsoft with your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy Xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller was defective out of box, also not gaming at all is preferable to having to play on Xbox in this era of gaming

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s taking them too long to get 1 item off the shelf and prepare it for pick up and it sounds even worse when you go in the store and see employees just hanging around chatting I made this order over 2 hrs ago

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trashbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console love the instant game start up until about 3 weeks in and it starts crashing almost every game you have and just turns off huge Xbox fan but after this Xbox can go out of business for all I care

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry there's an issue with your new Xbox Series S. Our team at Xbox Support may be able to help. We recommend reaching out to them for assistance here: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Don’t do it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been 3 years and my Xbox won’t turn on now… this is crazy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox didn’t work and we didn’t meet the deadline to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sad because i really want one but its not aviable near me or out 250 miles...I really wanted this for so long...but I would rate it 100 stars if i would have gotten it :(

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry if you were unable to purchase Xbox Series S. Due to overwhelming demand, Xbox Series X|S consoles may not currently be available. If you have not been able to purchase one, be sure to check back with Best Buy online. We expect more consoles to be available in the future.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    All access doesnt work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept getting an error message when trying to purchase the consome through the all access program . Didnt work .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can't purchase one.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have any in stock in my area. They don't ship. So I don't know how you're supposed to go about purchasing one.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Stobe,

      We're sorry you've been unable to purchase a Xbox Series S. Due to high demand, they may not currently be available in your area. But don't worry, we're working hard to get more into stores. We recommend checking back with Best Buy online regularly for updates.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Xbox controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller buttons gets stuck when I got it. No one has reached back to me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dislike

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipment is too slow,hope to ship soon.The price hopes to be cheap

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Get a ps5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a ps5.. it will be worth it by far... best gaming console ever

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Download hassle

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 17mb/s it takes 14 hours +. I bought 2 games last year and have yet to get them working. Internet crashes after about 10 minutes and have to reset everything and continue. It's just too much of a hassle to deal with all digital version and I should have bought the disc one instead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy scammed me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My card was scammed. You let someone pick up this item curbside an didn't check for ID. I did not purchase these items but i did get charged for them. I think your company really needs to change their pickup policy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cant run games

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i couldn’t load up any games only played one game and after that it didnt let me load up anything else i see why they are discontinuing thie console i had high hopes but they were just not met

    No, I would not recommend this to a friend