Customer Ratings & Reviews

It’s a great console. Games run smooth and feels great. The controller is nice too. Love the design.

Had both xbox and playstation i just love xbox way more and i just bought this one cause someone stole my last one

I love it always e been an Xbox user and as this none and more with the details of stars the best always

Came in earlier than expected box was a little banged up but fine, the xbox itself looks gorgeous

Works so well in 4k and the backwards compatibility is amazing.

my xbox one s died and they no longer make them,and i like this one,never had a special edition xbox before.

Love this product, my only complaint is download speeds suck. I get 600+mbps on every other device in my house but this one gets 100 or less! I only bought this so i could play the outlaw 8 figure 8 racing game!!!

Amazing love playing it. Huge upgrade from the launch series x

It was a amazing experience playing the game seeing the graphics amazing

I like the product i know have problem for the Xbox

Amazing, Im so happy with its truly perfect and unique.

The quality of this xbox is unreal and crazy! my experience while getting it was great!

Fantastic piece of equipment. Truly amazing. I love it.

 if I won, I will try to buy another Xbox and plus I really am enjoying it

I like the 4k 120z,very quiet and great controllers.

Great customer service and item is great I play on all my days off

I'm so p*ssed right now. FedEx delivered, i ran out to grab immediately. They delivered it in the actual box. Just slapped a shipping label on it!? How dumb. Shows the contents of a XBox Series X Galaxy Edition right on it. Needless to say, I immediately noticed how light the box seemed. Bring it in and open it. No console, controller, or hardware. Replaced with several packs of baby wipes for weight. Clearly, in route, either it was a FedEx or Best Buy employee who stole it out. I contacted FedEx 1st. They "opened an investigation". Told to get in touch with Best Buy for refund or replacement. Figured it would be easy.... I was wrong. Got hung up on twice by Customer Service. 3rd tine was a charm. Lady was nice. Gave the option of refund, send replacement, or pickup at local BB if in stock. Which it was. So she created an order. Within minutes, I got notification my order was being prepared for pickup. Estimated an hour or 2. So after 2 hours I went to the store where the GM was nice but he couldnt release the console to me because it was still being "processed" and wasnt allowing him to do anything on his end. I received an email to send photos of the box delivered. So I did. No confirmation or email back from BB shipping team. Called in again and was told they would email the backend team to try and expidite things. Needless to say, I'm still out $600 and no XBox. I've been a loyal customer. Can't be this hard to replace with the console they have behind the desk for me. Then deal with your investigation or whatever they need to do. I would start by not sending expensive things in their original box that shows the contents. Maybe put the box in a generic box before sending. Like most normal companies. It's been 3 days now and crickets. Its unreal.

It worked great for about a month. The November 2024 update bricked it. I was greeted by a failed update screen saying "Something went wrong." Nothing, and I mean nothing would result in any other outcome. Restarting the console, attempting to factory reset, and attempting to install the update from a USB drive all resulted in the same error. This is an issue with the console and not the update since I have an older 1 TB Series X, and it installed the update with no issues. I'm going to see if Best Buy or Microsoft will do anything about it, but until they do, it's a 1 star.

The xbox over heated before we could download the 1st game. Now best buy says they are sold out nation wide and cant get me a replacement right now.

This is the best xbox they made in a while. Its got a good amount of storage for the price it is and comes with a cool looking design. Get this over the ps5 pro because this xbox plays super smooth. Dont waste money on ps5 pro cause you got to buy a stand separately and this comes with it. So dont be fooled with the one stars this is a amazing console