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Customer Ratings & Reviews

Your price for this item is $499.95

Customer reviews

Rating 3.2 out of 5 stars with 20 reviews

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50%
would recommend
to a friend
Page 1 Showing 1-20 of 20 reviews
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Mixed reviews

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    Posted .
    Owned for 3 weeks when reviewed.

    Overall setup took a while. The projects did not want to stick to the bed. After some calibrations and a glue stick it works fine.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great 3d printer for an architecture student

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    Posted .

    Its has a great quality for printing. i mainly use it for my architectural projects

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not for me

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    Posted .
    Owned for 1 month when reviewed.

    i got the pro thinking i would get smooth round circles, curves, spheres, etc but instead, the result is worse than pixelated because this one is 3D-pixelated! the first 3D printer in history does a better job than xyz's newest "pro" printer their software (you can only use theirs) as well as the instructions are poorly translated to english, at best

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good Printer at first

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    Posted .

    Started out loving the printer the print quality was good, the ability to use 3rd party filaments is a welcome change to the DaVinci line of printers. Then the problems started, it stopped loading filament it would load all the way to the extruder but it would stop short of going into the hot end. Then the Bowden tube fitting broke right past the extruder which allowed the filament tube to move and not push filament into the hot end. I gave up on the problems and took it back beings I only had it 2 weeks.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good print quality

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    Posted .
    Owned for 2 months when reviewed.

    Nice print quality, easy to load, but jams easily.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    SUCKS

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    Posted .

    waste of time, money, and hard drive space (took like 8 different programs to remotely make anything in 3d modals.) honestly dont buy it so many others that offer more for less.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Becareful with this company

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    Posted .

    So I was very happy with how Best Buy handled the issue I had the unit that I received would not calibrate to allow me to level the print bed which is an essential step in being able to actually print an item. I went through all the steps online in the support section and emailed the company to open a support case on a Friday. They did not get back to me till Monday with a response of it sounds like the extruder was not installed correctly please remove it reset the machine then try the calibration again. They give me no help on how to do that I had to look that up myself. It did not work so I replied that the solution did not fix the issue. I was then told to call and speak with tech support directly. After spending 4 hrs on the phone with them they had determined that there was a warp in the print bed and I needed to send it in to be serviced. The cost was $100 for shipping. It didn't matter that I had just bought the product or not. With no guarantee that once the replaced the print bed it would fix the solution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    2nd time purchase

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    Posted .

    I purchased this as a gift because I purchased myself one last year and have had zero issues with it. I have done a poor job with cleaning and maintenance. Well, I haven't done any of that since I have had it. And I haven't had any issues at all and I've got hundreds of hours of print time so far. So it was a no brainer to purchase, especially at the sale price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .

    Great product. Calibration of bed can be tough but makes amazing prints. Blue painters tape on bed holds ABS in place great during prints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than a started 3d printer

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    Posted .

    This was a Christmas gift. It took a couple times of playing with it to master it. Now, I have plastics things everywhere. It is a fun printer and does a great job. The only issue and it is with all of them is getting tape on the print bed without bubbles or overlap.

    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    3D printer

    Posted .

    This is very cool printer. Alittle hard when your setting it up. But it still s great.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for a beginner

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    Posted .

    Wow i cant believe i am printing 3d products, a great printer for printing small items . Easy to learn software.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    returned item due to malfunction

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    Posted .

    The platform warped, the filament clogged, the nozzle dragged across the printing figure causing the figure to move and the resulting figure was lop sided.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Keep shopping

    Posted .

    I do not recommend an XYZ Printing printer for anyone. I just saying your gonna have problems.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HARD TO CALIBRATE, ADVERTISED AS LASER ENGRAVING

    Posted .

    THIS IS HARD TO CALIBRATE, ADVERTISED AS LASER ENGAVING BUT IT DOESN'T SAY NEED TO PURCHASE THAT OPTION,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Instructions

    Rated 5 out of 5 stars

    Great printer if you spend the time to learn.

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    Posted .

    I got this printer a little over a year ago now and have gone from complete novice knowing absolutely nothing about 3D printers to fairly knowledgeable. When I first got this it wasn't calibrated very well but still gave fairly good prints. After I learned how to properly calibrate the machine, and what some proper settings are to use for PLA and ABS, the prints have been outstanding. Don't rely on the automatic calibration tool to get it perfect. I recommend looking up a step-by-step guide online. Is this printer going to work perfectly right out of the box? No, probably not. You are buying a 400-600 dollar piece of technology still in its infancy, so expect some bumps along the way. Expect to have to learn how to take off the hot-end and clear a jam. (I've only had one so far) I see some negative reviews on this printer, and it seems most come down to having a problem, and simply giving up. For the price of this printer you're going to be hard-pressed to find a better one. It's enclosed, has a heated aluminum bed, and accepts third-party filament. My biggest piece of advice on if you are on the fence about buying this would have to be this: If you are willing to watch youtube tutorials, read and learn from the how-to guides of experienced printers, and spend hours tinkering to make this thing work to the best of its ability, get it. If you want to get this shipped to you and be printing perfect prints out of the box and never have to worry about learning, I'd recommend you look elsewhere and question whether you want a 3D printer just yet.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Set up

    Rated 5 out of 5 stars

    Awesomeness at a great price

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    Posted .

    I got this when it was on sale for $200 off, and I could be happier. Set up was easy, prints great. I don't do extreme detailed, at least not yet, but I have yet to have a failed print. Changing colors and material is easy as it automatically extrudes a length to clean the nozzle. A few quick notes: To use third party filaments, you will need to print a bracket. There are several options online. To setup the WiFi, you will need to connect it to a computer with USB first. I did this on my laptop, while I use my desktop for the modeling. With the wireless now I can print from my desktop with no worries. I do recommend setting it with a reserved IP on your network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    very good performance

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    Posted .

    So far the performance is good. Does require a lot of reading with the user manual. Recommend highly to read it very much. There is a lot of information one needs to know before an during use. Lots of variables. Upon reading the warranty, more or less after purchasing it, good luck with it. They really don't cover much, an you as the consumer have to pay for any an all shipping for it to be worked on. So think twice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Set up

    Rated 1 out of 5 stars

    Bad nozzle design

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    Posted .

    After only a few days of owning this printer, the nozzle clogged during the second print and nothing was coming out of the print head. I attempted to follow their procedure for unclogging the nozzle using the small wires they include for that purpose, but it was jammed so tight the wires were bending even with a heated nozzle. I eventually had to remove the assembly to try to clear the clog but that didn't work either and the thermistor wire broke off in the process. I tried to find a replacement but couldn't find one so I called the company to get a replacement. I found out they don't sell replacement thermistor wires, you have to buy an entire assembly but since I had removed the assembly to clear the nozzle when their process hadn't worked, they said I voided my warranty on the entire printer. I think the thermistor was poorly installed and that is what caused the clog in the first place, which would also explain why heating the nozzle and using the wires they provide to clear the clog was not working either. For them to void the warranty on my one week old printer because I had to remove the nozzle assembly to try to clear the clog, is wrong and totally unacceptable!!! I had originally planned on adding their laser assembly to my printer too but when they said they were voiding the warranty on my entire printer, I immediately returned the printer and exchanged it for a different brand from a company known for excellent customer service. In my opinion; XYZ Printing has lousy customer service and they look for every reason they can to void the warranty on your printer instead of providing free replacement parts and keeping satisfied and happy customers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great XYZ 3d Printer

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    Posted .

    Best Printer to use, because you can use 3rd party filament .. the best part it comes already assembled. The only thing you have to do is level the bed with the pre-installed configuration setup tool . I've been printing items with this machine now.. Great Price

    I would recommend this to a friend