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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 305 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use and straightforward installation of the Assure Lock 2. Positive feedback also highlights the convenient Bluetooth and keypad options, along with the sleek design. However, some users reported concerns about battery life and occasional reliability issues. A few customers also noted inconsistencies with the auto-unlock feature and suggested improvements to the instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 305 reviews
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this lock between our garage and house. I like the added security and I like to be able to monitor who comes and goes from our house.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 5 out of 5 stars

    Perfect for basic residential needs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for quite some time now. It has occasional hiccups but are easily resolved by opening the app. Somewhat good customization settings.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Great lock for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked this lock so much we bought it again for our new house. We use rechargeable batteries and keep spare set to switch out when they get low. On average we change them about once a month if needed or not. You can use a 9volt also if the batteries die and you are locked out. Keypad lights up good at night. Our door would sometimes stick and we still never had issues with this lock.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Nice Upgrade - Assure Lock 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the previous gen Assure Lock and this one is a sleek upgrade. The profile is smaller and I like that I no longer really need the WiFi module, and can do everything I did before with just Bluetooth. I'm waiting to see what the battery life ends up to be, but other than that concern, this is a worthy upgrade to my previous Yale smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Good Product !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use to have a different brand. however after using yale i felt much happier about this product. The music tone was way better than the one i had. The keypad i also very intuitive and visible esp at night. The only thing is i didnt know it need the smart lock it comes seperately. Would hope the packaging has prob show that first? but is okay, at least i know what to do now..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keyless security is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Black Friday Deal! So much easier than my legacy key lock. Why didn’t I buy this sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and works well. Auto unlocks with bluetooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not too bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was very straight forward and setting it up with Homekit took a few minutes. I've made local codes for the Family and even set up a few scenes. Few days in and I have zero complaints. For $129.99 it's a solid deal, I also snagged an open-box wifi module on Amazon Warehouse for $45. OTD for less than $200, pretty happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good for its price functionality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connectivity excellent, fully integrating with HomeKit, easy setup. Installation was a breeze! The only problem that sometimes (albeit very rarely) auto-lock function does not work and log is not showing even attempts to auto-lock

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart lock!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. App is very user friendly. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    There are better products

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed in their service. I bought this because my other yale lock went bad after 3 years. Easy install, decent pricing but average.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product needing additional hardware for wifi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install and eat to use. The passcode feature works perfectly but you will need to buy an additional piece to have wifi capability. If you’re wanting to modify the code or use other features via wifi then you’ll need to pay an additional $80. If you’re good with doing it all through Bluetooth then you’ll be fine as is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well. Easy to program and change codes.

    I would recommend this to a friend
  • Cons mentioned:
    Auto unlock

    Rated 2 out of 5 stars

    Auto unlock needs attention

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's better options to spend your money on. If you'd like to use the auto unlock feature, this is not for you; as it's glitchy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far, so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to install and use as an alternative to a keyed deadbolt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock - Easy set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    20 minutes to set up. No issues. Unlocks from phone faster than juggling keys. Make sure it’s compatible with your door first. Super handy to check from anywhere in the house if the door is locked. Sleek design. Chose the bluetooth option over wifi for battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Yale Assure 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock and gets the job done. I bought the Bluetooth one but needed to buy the wifi module to hook it to my smart home

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Reliability

    Rated 1 out of 5 stars

    USELESS PRODUCT AND EVEN WORSE TOTAL TECH HELP!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is completely dead in under a year (didnt last 10 months). It burns through batteries every few months and this time on replacing the batteries, it will not come back to life. Factory reset was useless. The most frustrating part is to get Geek Squad to look at it.. I HAVE TO TAKE IT STORE?? WHAT? Thats our front door lock, so now I have to leave my home unprotected. Whilst the product you sold me is taken out of the door. USELESS Product and even worse Service from Best Buy. They wanted to charge me to get something fixed thats already covered! Cancelling Tech service immediately.

    No, I would not recommend this to a friend
    • Brand response from Yale Customer Care
      Posted .

      We're sorry for the experience you had with our product. Since you're still under warranty, we can help get this replaced. Please contact customer support at [email protected] or call 855-213-5841.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, setup is easy, and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. It was relatively easy to install. It connected very easily with the app. I like being able to navigate easily. The color I chose complements my house and door. So far I am very pleased. High quality product!

    I would recommend this to a friend
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