Customer Ratings & Reviews

I followed the instructions for adding a 4 number code to open the lock, but it does not allow me to choose one. The only way I can open the lock is with the Yale App if I'm about 10 feet from it.

The battery’s day less than a month, if you get locked out you have to use a battery to unlock

The Yale assure 2 will surely keep your home safe. This is a reliable smart device. All too often do I find smart home devices that state they will do something but they don’t always do it well. This is usually goes for geofencing and close proximity where thing should unlock/lock, adjust your thermostat or start a smart vac. Luckily Yale has put the R&D in and came up with a trusty lock to keep your home and family secure with smart features that you can fully depend on. Installation is easy. I have changed deadbolts, doorknobs, and the like before so I have a bit of experience. This is similar to installing a normal deadbolt just with the technology packaged on to it. I followed the directions and succeeded on my first try and I assure (get it haha) that you will be able to do this yourself as well. If your door does not have a hole pre cut for a deadbolt you will need to hire a contractor, handyman, or locksmith. Digitally setting up the lock is a breeze. I made pins for myself and my wife. Two separate codes. What I like is that in the future I can give people is trust their own code that I can eventually lock them out but not effect my own code or the code my wife uses. Use the app to unlock or lock your door anywhere using your phone. Great for emergency’s when you’re away. The auto lock and unlock works and I will have this on time when needed but not often. The lock looks great inside and out. It’s clean and modern. The best thing about this device is that it’s a touch sensitive screen that lights up or rather a touch panel. This is great because the numbers won’t wear like a standard pin pad deadbolt where people can tell what numbers you enter which could compromise your security. No fear here, the screen won’t fade. One concern I have is that if the battery dies you have no back up. No keys are provided or available to use on this lock. To replace the batteries you have to be inside. I made my own back up with another exterior door so it really doesn’t bother me. Yet if you’re in a condo, apartment or only have one door. If it does have some sort of low power mode or backup mode it is not clearly stated. Make sure you keep batteries fresh. This does have notification system to let you know when to change the batteries. I recommend alway using high end batteries to keep things powered for as long as possible.

I have been using the Yale Assure Lock 2 at home and with my family for several weeks. This is my first smart lock, even though I have upgraded nearly everything else in my home to something 'smart' over the past several years. The lock is easy to setup, out of the box you have the external keypad, the rear compartment/driving mechanism that holds the battery and (optional) WiFi module, and a variety of striker plates and attachments so you can fit everything to your door/door frame. Fitting to my (wooden) door and door frame took a little over an hour, most of the time was spent making sure the lock was able to open and close smoothly. I probably could have got it done faster, but this is my first time ever installing a proper door lock and I was a little extra cautious. The lock works as either left or right locking, which is nice. The Yale lock uses 4xAA batteries (included) and the WiFi module slots in easily above the battery compartment. I like that the WiFi module is separate, it means you can (theoretically) upgrade to a better/faster WiFi module or open standards (should a module become available) without losing your lock. Once installed, the rest of the setup and use is all done via the Yale App. The app isn't bad, but my initial experience was not great. It randomly crashed twice on my iPhone and there were some odd bugs where trying to add users or unique access codes/PINs failed. It has been a few weeks now and things have stabilized and across my partner and kids we've had no issues and hard to isolate why the app was misbehaving. I like that everyone can have their own code, you can also set 1 time codes for guests, etc. Worth knowing (not that I used it) but the Yale App also has a standalone function for AirBNB in case you plan to use the lock that way. There's no backup key option, if the battery goes flat, you can use a 9V battery to temporarily power the lock. I have mixed feelings on this and kind of wish I had the key version - because who really carries around a 9V battery? Given the minor app issues I experienced I can't give it 5 stars. I like the lock and trust Yale from a security point of view. I have now shifted the lock to our garage side access door and now plan to get the keyed version for my front door later this year.

First, let me tell you that setting up takes a bit of time. It is not difficult, but it is not as simple as I wish it would be, but once you get it installed and the app is set up, it is a breeze to use. It works with all major digital assistants and smart home hubs such as Alexa, Apple HomeKit, and Google. I’ve used a smart lock for years. Interestingly, that lock also belongs to Yale and is called Augusta. My major issue with Augusta was that the Wi-Fi module (or hub) was completely separate from the lock itself, requiring it to be connected to a power outlet. It has always been very inconvenient because it has to be very close to the door. Anyplace else, it won’t work. But this Yale Assure Lock 2 comes with a module that is inserted inside. No need to find an outlet. The downside of that convenience is that it will surely drain the battery much quicker as any Wi-Fi device does. Although my major concern with this product is that it doesn’t have a physical key, the keypad makes that type of key obsolete. Still, I miss it as I’m not sure how it works when the battery runs out. Will I be locked out? I believe there’s a way and I will probably find it when I actually read the manual, but a physical key would be a no brainer. There’s a lot to like such as automatically unlocking when you get to the driveway or unlocking from anywhere in the world for a family member for instance, or auto locking even if you forget to do so when you leave home or go to bed. You can also invite people with permanent or temporary access. All that through the app on your phone. I love the fact that the keypad is very discreet and small. The only issue is that you have to press the logo to light up the numbers, not just touch it as you’d expect from a touch screen. Not the case here. The only feature missing is fingerprint reading. That is becoming common for many other manufacturers, and I really wish they had incorporated that in this model.

This was a disaster ended up being none in stock waited almost a month then went in and cancelled order

Purchased two locks! Lock 1 stopped working after 2 days. Lock 2 stopped working after the batteries were changed. I am just disappointed with the performance. I am disappointed by the return process

The lock is great otherwise but will not pair with Apple Home which was the main selling point for me. I’ve contact support but have not heard back. I’ve tried everything I could find online, different devices etc, no go. Hopefully a future update will correct the issue.

Terrible lock for the high price. You think you’d be getting a great product especially being a Yale. I could never get the lock to get past connection problems so I’m returning it.

I lobe the Yale Assure Lock 2!! I upgraded from the first edition Yale Nest Lock and appreciate the upgrades. First off this lock does not need the Samsung Smart Things Module which simplified the installation amd makes the connection, setup, and connection reliability much easier. The key pad on this version is a great looking matte finish which does not get smudgey fingerpri t marks like the previous version and is much easier to keep clean and looking nice without showing the numbers you press often by having the lack of fingerprint smudges. Setting up profiles and adding users is a breeze and generally the app function is very user friendly and intuitive. I enjoy the additional sensor this version has that allows you to view in the app if the door is opened or closed. The install was simple and fit all the holes already in my door and frame. The only reason I gave four starts vs five is because the number buttons aren't as sensitive as the previous version and I have to be a little more precise and firmer when entering the code. Also, it works with the apple watch for opening, but not the galaxy samsung watch. Maybe it will be an update in the future. Overall its a great product and I would highly reccommend

My husband really is enjoying the new lock. Great present!

Bluetooth worked fine but would not connect to homekit or wifi. I called the customer service for help the put in a ticket and never called me back so I returned it

Connectivity is very bad, I have to constantly connect it to my wifi.

This is one of those reviews that is somewhat difficult to write. On the one hand, the Yale Assure Lock 2 Key-Free Wi-Fi Deadbolt is absolutely wonderful. It works exactly as it should, is extremely well-built and engineered, constructed out of the highest quality materials, and is quite aesthetically pleasing. But on the other hand, the app and software are dreadful, almost guaranteeing the set up and installation will be absurdly difficult. However, I did not get this for the app/software, so I will focus my attention on its functionality, durability, and looks. But I must point out at least one more major flaw in the app. The app contains a notification function. This is supposed to notify you anytime the deadbolt is opened or closed. However, the only time this worked for me was when the Yale app was actually opened on my phone. If the app is closed, I received zero notifications. So if someone were able to somehow unlock the deadbolt, I would never know if the app was not up and running on my phone. There are a million different manufacturers of exterior house doors and lock systems. I guess it would be unreasonable to expect that there would be one, and only one, set of measurements to use when cutting out hole patterns. Some use 2" holes, others use 1 3/4", and others use whatever they feel like coming up with. This sometimes makes buying and installing new door locks and deadbolts a nightmare. Thankfully, the Yale fit my door perfectly straight out of the box. As far as the hardware installation goes, installing the Yale Assure was surprisingly quite easy. If you have ever installed a deadbolt before, this will be a piece of cake. The most important part is simply making sure everything is lined up and straight. The last thing you want is a crooked panel. Although the app and Door Sense software are insufferable, connecting to wi-fi and pairing the deadbolt were surprisingly easy. So, after getting it installed and connected, it was time to actually try it out. This is where the Yale shines brightly. I am able to lock and unlock the deadbolt from anywhere. If someone comes home or wants to visit and I'm not there, all I have to do is unlock the door from the Yale app. If, for some reason I forget to deadbolt the door when I leave, I can use the app to lock the door. It is that easy. I can't describe how wonderful it is to NOT have to carry door keys around in my pocket any more. It's such a step of freedom. I don't have to search for keys, I don't have to worry about leaving the house key in my jacket pocket which I happened to leave on the coat rack at work...I am truly key-free. AND, if I happen to leave my phone somewhere, not to worry, all I have to do is enter the entry code I programmed into it, and the deadbolt opens right up. It's wonderful! Final Analysis: If Yale can overcome the major deficiencies in the software side of the Yale Assure Keyless Wi-Fi Deadbolt, it will have a product that is absolutely top-of-the-line, both in function and looks. Although I was tempted to rate this a lot lower, my decision to give it 4 stars is based solely on the looks and functionality of the deadbolt. In spite of the app issue, I would still, without hesitation, recommend the Yale Assure Lock 2 Key-Free Wi-Fi Deadbolt lock to my friends and family.

VERY DIFFICULT TO SYNC IF YOU CAN SYNC IT AT ALL. Tried it but syncing it up with the Nest App is literally impossible

For some reason the lock isn’t working just 5 days after it was installed by Geek Squad

The Yale Assure Lock 2 + Wifi by August smart deadbolt is not my first Yale, or August product. The original Yale Assure lock was one of the first smart home products I purchased when I bought my home, and has worked reliably for about 6 years now. One of the great unsung features of the Yale locks is they take regular AA batteries (4 of them). This may not seem like much, but it's a huge boon to not have to keep a supply of different sizes of lithium batteries on hand. Trust me, if you use a lock that requires those strange batteries, they will inevitably die on you at the worst time. With AAs, you probably already have some on hand to keep your lock operating smoothly. The charge drop off is also more gradual in my experience, so you can usually tell the lock is nearing battery replacement time even before it gives you the heads up through the app or with the audio warning, just from the sound of the motor. The new model the Assure Lock 2, improves the aesthetics on both sides of the door, while including a Wifi module that brings the Yale lock into the August app for easy connectivity via your phone, Samsung Smartthings, or other smart home ecosystems. Install was very easy. The Yale Assure Lock 2 completely replaces your existing deadbolt. While this might seem more daunting than products which only replace the inside part of your deadbolt, it actually doesn't introduce much more complexity and the hardware install only takes about 10 minutes for someone moderatly handy. The addition of the included door open/close sensor fixes the most ccommon problem that I have had with my first gen Assure lock (that lock required some non-standard programming with my Samsung Smartthings system to get it to work with an external door close sensor).The door close sensor is either extremely easy to install (you can just mount it to the surface of the door itself and leave it visible inside the home) or you can drill a small hole just above the deadbolt strikeplate on your frame to completely hide the sensor. Setup of the lock as a smart home product was exceptionally easy. There is a QR code included to set the lock up in your Yale app, and once set up I am able to control it via my Smartthings system (which has an August integration), the Yale app, or the August app. The Yale app goes through all the programming and calibration steps for you. If you haven't taken the leap to a smart door lock yet, definitely take the leap! My first smart lock from Yale made it so I never had to carry a physical key again, or give a copy friends or family when we were out of town. This new lock is an improvement on the original in every way.

Yale is likely the best brand is smart/electronic locks. The new Assure lock 2 does not disappoint. I have the WiFi enabled version in Satin. Setup and Installation: Overall, the set up is easy and the directions are easy to follow. Am I an advanced installer so for me I was done from unboxing to completion in less than an hour which was nice to see. Fortunately, I did not need to make any modifications to my door which makes a huge difference. They include extensive guides and videos to help you through the process. I did feel like the measurement guides and instructions could be more clear/better designed. Otherwise, I commend the easy process. Functionality: Pros -Easy to add users -AirBnB function if needed -PIN or direct access -Simple to use Cons -There is a sensor for auto-lock that detects the door is open or closed. I deducted a star for this because I went with the flush mount system and the lock inconsistently auto-locks the door. When I check the app, it shows the door is open or closed but for some reason it does not consistently auto-lock and now it doesn't at all. -If your door has the slightest offset the motor does not have the power to add a little extra force and you will have to hold it tight and assist. There should be improvement here. -There is no NFC communication so you have to GeoFence the auto-open which I don't prefer Yale constantly tracking my location. Design: Looks great, I enjoy the light up numbers. Inside portion is definitely better looking than most but still larger than some of the other brands. Overall: I would recommend this lock but there are some issues that could be improved on. It would also be nice to have included z-wave.

I have been using the Yale - assure lock 2 for a few weeks now. The version of the lock I am using is the key-free touchscreen lock with the wi fi module. When I first opened the box, I thought to myself, this thing might be more complicated than I want to tackle. Don't worry, it really is simple to install. I think what made me think this was going to be complicated was the fact that this lock comes with multiple adapters to fit different size doors. One you eliminate the parts you don't have to have to work on your door, instillation is extremely straight forward. first things first, you do have to have an opening for a dead bolt lock above your door handle. Just remove the existing dead bolt lock, find the adapters that fit your particular size door and follow the included instructions. Once installed, download the app and follow the instructions to set up your wi fi enabled door lock. You will set a master pin and go through the process of connecting to your wifi and you are pretty much set. This lock is also bluetooth enabled and will use whichever connection is the best when you use the app to lock or unlock the door. Along with the master pin, you can create additional unlock pins that can be assigned to individuals. If you have kids or a housekeeper, you will be able to determine who is entering the house by know what pin is being used. This lock will also prevent you from giving out extra keys to individuals that you want to have temporary access. Remember, keys can be copied. You can always delete their access code. I have not had any issues with the lock and am seriously wondering why I didn't install this lock five years ago when I built my house. It is really a great product.

The Yale Assure 2 WiFi smart lock is a welcomed addition to my home. Not only is it a very functional smart lock, it is visually appealing too. Installation is fairly simple with basic tools if your door already has a dead bolt. If it doesn't, there are very clear instructions on how to make the necessary holes to install the lock. Fortunately my door was already provisioned with a dead bolt so Installation only took a few minutes. It actually took longer to setup the Yale smart lock in the app then it did for me to install it. This smart lock doesn't have a lot of bells and whistles, but it does everything you really need it to do, and it does it very well. The WiFi part allows you to unlock the door from anywhere, as long as you have your smart phone. One minor drawback to this lock is that there is no key for this lock. If your battery dies, Yale gives you and ingenious way you can unlock it from the outside if you run into this situation by using a 9 volt battery. This does allow you access, but how many of us carry around a 9 volt battery? Likes: 1.) Aesthetically pleasing to look at 2.) Easy install 3.) Companion app easy to use Dislikes: 1.) No key if battery dies.