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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 239 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Assure Lock 2's overall performance, easy installation, and user-friendliness. Many also appreciate its connectivity and design. However, some customers have expressed concerns regarding the battery life of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 239 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Smart lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lock. Easy install and set up. Very quiet. Super functional and convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great value for money!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for money and very easy instructions to install. We were able to create multiple codes for different people coming in to do some work on our home. It was practical especially when we were not at home and auto locks incase someone forgot to lock the door after they leave.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    The future is bright!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has been amazing! Ive been using it for my home & my rental as well & it has been flawless. Entering the code or using Siri to unlock/lock has never been so simple. Highly recommend this if you are trying to smarten up your home!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Missing a better battery notification. Great produ

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Lock, the only reason why I don't give 5 starts is because I wish I can be notified in advanced that the batteries are about to die. I usually know that I need to replace them the day before or not alerted at all. When this happens you just need to use a 9 volt battery to power the unit back and will be able to open. Sounds easy, but takes many tries to be able to open the lock in that way. I also got the Bronze Oil look which is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Seems glitchy but works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this product has been super helpful when trying to open the front door with my hands full. Cons, you have to keep the app open for it to keep track of your location and Auto Unlock the door when you get home. The batteries provided only lasted about a month. If I were to redo this purchase, I would have gotten the one with a keyhole for backup if the battery dies. The door sensor seems to loose connection with the door so the auto lock doesn’t work as expected

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Beautiful smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very well design, easy to install, the only issue the I found is the I can’t command to open or close with Alexa or Siri or google.. they recognize the device but I haven’t find the way to do it via verbal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been using this lock for a month now and it has been super reliable, it has never once not worked. The ONLY reason I'm giving it 4 stars versus 5 is on the difficulty of integrating with the Home App on iOS devices. There is a 3rd picture to scan (not mentioned in the manual) that is needed to properly use on HomeKit. After 2 hours of frustration and internet searching, I found out what the issue was. After that, it was a breeze. It is super hand to have access codes for different parties and is easy to keep track of it on the Yale App. Great product overall; I'd buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good lock.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good lock and I like it. Purchased it to replace a standard deadbolt. Easy enough to install. I had to call twice to set it up though.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Nice

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    Best Buy Employee
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente, very easy control who open the door and closed, also you can manage everything from your phone and Apple Watch

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Love this with kids.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving this. Has worked great for family with kids that come home from school before we do. If phone died, they can ring doorbell and we can remotely unlock door with wifi module. The auto unlock works most of the time on android but every once in a while it doesn't, but no gripes. Would buy again and love how we can sway connection module out to use new emerging standard in future to save on battery life, but until it gets finalized, wifi is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    reliable lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product, very easy, simple installation. It has lock sensor to indicate if door didn't close. need to connect 2.4 ghz wifi signal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth every Penny and Apple HomeKit compatible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lock was very easy to install so just follow the instructions or watch YouTube videos (if it’s your first time changing the lock). The new feature where it unlocks automatically when you are close it’s awesome because by the time I park and get yo the front door I don’t have to put any pins or anything. Definitely and upgrade from Yale Assure LS lock. The HomeKit integration with Apple is awesome so if you are an Apple iPhone user you might want to go with this smart lock vs others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Integrated easily with Alexa. Looks great. Now going to purchase for other doors in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Yale wireless

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Very convenient and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Stylish and Easy to Use Keypad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using a different wifi enabled lock, with a separate keypad I upgraded to this model in the fall of 2021. It's been installed for almost 6 months now and it works great. The keypad is very nice looking, as is the inside deadbolt and battery unit. I've replaced the batteries once and it was pretty quick and painless to do, the app does alert you when it's time. I'm currently considering replacing another lock in my home with a 2nd one of this exact model.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very efficent lock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my Yale Assure Lock 2 purchase. I am loving this touchscreen lock since I have replaced this with a keyed lock. I had so many problems with keyed locks failing over time, but this lock works really well. The app seems a little sketchy at times but overall the features work really well. It is also pricey but it is worth it. It also works with Google and Amazon without having to purchase an extra hub. So I like it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It is easy to operate and set up. The only issue I had was with the install, it was difficult for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Assure smart lock was easy to install for someone who has never installed a deadbolt before! The instructions for installation were easy to follow. It easily connected to my wifi and has performed flawlessly. I did have to purchase a wood chisel to enlarge the area so the strike plate would for flush to the door jam. I also used the security screws provided to attach the strike plate.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good looking auto lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good lock with timer to auto lock. Easy install and setup. App works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install and really works great. It gives you the confidence knowing you are secure

    I would recommend this to a friend
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