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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 239 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the Assure Lock 2's overall performance, easy installation, and user-friendliness. Many also appreciate its connectivity and design. However, some customers have expressed concerns regarding the battery life of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 239 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. It has a ton of features and has worked perfectly so far. I also got it on a one day sale so the price was great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Compact Lock with technology added

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and easy to operate with multi options. Easy to unlock even if the battery is out of juice through 9V external supply.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Digital Door Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silky smooth digital door lock, works great and love the flexibility it provides. Can't believe I didn't install these years ago!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    YALE SMART DOOR LOCK

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good and performs great and work well with Alesis.I recommend this product very highly and will buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Drains Batteries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock worked great for about 2 years but now it rapidly drains the batteries. This lock takes 4 double A batteries and has lately been burning through them within 2-4 days. Right now I don't replace the batteries and have a lock that I can't unlock from the outside. I reached out to Best Buy support but was told I'd need to bring the lock in and they'd have to repair. This is an understandable solution but when I asked what am I supposed to do with my front door when I uninstall the lock and it's in for repair, I wasn't given any answer just that that is unfortunate. I don't think it's reasonable to expect people to go without their front door lock for an extended period of time for a repair like this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy lock owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and would buy again. No issues with app and programing. Little pricey but very low profile on outside door

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is value for money. Easy to install with the help of total tech. it easily connect with Google home and apple.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was a little tricky but works better than the other one that I had. Sometimes you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock, works perfect with Apple home. I have the older version but the update one is even better. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product a lot, I will be buying another one for our other door. Easy to use and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect smart lock. Can share one time code with friends. Works best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi ready. I like it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a relative. They say they love it. They like the easy use of the app and that it's Wi-Fi capable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto unlock is the best feature. The lock itself is elegant and highly fucntional. 10/10 recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great front door lock! Use it with alexa and works seamlessly. Would definitely recommend the wifi module.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Locks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery dies a lot and the wifi never work. The ones without kiwi work better because the batteries last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Looks good, app needs work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install took some effort but it was easy with the instructions. Super easy to use, but the app could use some work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beach Condo WiFi look

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product, feels decent quality and looks good, i think it will deal with the beach environment well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Called customer service for question about Bluetooth connection. Very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is exactly what I wanted. Easy to install and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best lock I’ve purchased. Easy to set up and feel secure

    I would recommend this to a friend
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