Customer Ratings & Reviews

Bought this lock so my wife didn't have to fumble with her keys when she got home. The auto unlock feature stopped working and then the app stopped controlling the lock. The lock would not connect to Bluetooth or WIFI. Yale blamed it on an Android update. I used the Apple app and the same problems existed. Yale will try 500 solutions before replacing the lock. I ended up buying another lock - it wasn't a Yale.

The only thing I don't like is the battery life, it doesn't last as long as the Yale nest lock. Other than that it works great.

I love that you can walk up to the door with the ease of use and not have to worry about anything crazy! This is an amazing product

Amazing features, sleek design, seamless performance!

We purchased this lock for use on a bedroom door in a rental apartment. it appears to be very well built and works well. I like the feature that allows me to know when the batteries need to be changed (I would recommend that you plan to change the batteries every 12-16 weeks). If the renter cannot remember their password, you can open the door remotely using your cell phone. This model also has a key as a back-up in the event that something goes wrong with the electronics (as of this time that has not happened). I highly recommend this lock for anyone needing remote access.

This took three hours to install BWI see the app kept crashing and it would make me start all over with installation directions. Then, it had issues with calibration. After all of that, the lock would jam even though manually it turned fine without hesitation. I used my pinky finger to turn it manually so no force was used. I had to take it apart and return to the store. Not happy. I did call customer service and spoke to someone outside of the U.S. and he did not care whether my locked worked or not.

Overalls it’s decent lock. It looks nice, works well enough. It does struggle a little with WiFi dropout even with an Eero 6E mesh system with a node 29 feet away. That irritates me sometimes. Could be better, could be much worse.

The issue with this lock is that the batteries were always dying. We got the rechargeable batteries as suggested and every other month, the batteries would be near dead. (The Apple Home app gave the battery percentage). The final straw was when a prong inside of the battery house came out. It wouldn't really read the battery even after pushing it back in. Decided to go buy an EUFY lock and it's been amazing.

The batteries don’t last aslong as I’d like but it made the house a lot easier to keep locked via phone and in person

I have had this product for last 3 years and it has been very safe, functional and appropriate. I can control it from anywhere i am to let pwoplw in and out of my apartment. I bought 2 more units for my new place. I would definitely recommend this.

Easy to install, directions were clear. Best part call support is available 24/7. Had an issue after the install and call support was able to help fix the issues in less than 5 mins. Prefectos works with apple home kit which was a plus for me.

The lock works very well. The app did have an issue. We have multiple locks. To add users to the 2nd lock, I had to delete them and then recreate the user and add both locks to them. I couldnt just add the lock to them when there was only 1 lock. After recreating the account, everything was fine. I like that if there is any resistance on the bolt, the lock "taps" the bolt to try to force it to close. Other locks I've tried just give up and error if that happens.

The lock is very user. The woman that installed it was excellent kind and very knowledgeable about the lock she took time to explain the features. Excellent product and reasonably priced.

Amazing security doorbell lock. The best I ever had. No glitches. Works just right.

Great fast reliable door lock easy to install and does very good when it comes to scratches

Installed without a problem. I have the wifi version and it seems to be work well. The battery compartment is easily accessible from the inside, so changing batteries will be simple.

We gave now transitioned all of our properties to this lock. It works great for us and the app is super easy to use for adding/removing door codes.

Bought this as a replacement/upgrade for an existing deadbolt. It performs as advertised and was very easy to install. So far no issues and no keys to lose…

cool lock, i like that it has the option to unlock with the key, as it will come in handy if the batteries die out

Seems to work great so far. Love that I can control my lock from anywhere with my phone. Looks nice. Had a digital keypad before and like the real buttons better on this one