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Customer Ratings & Reviews

$299.99

Customer reviews

Rating 4.3 out of 5 stars with 534 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the Assure Lock 2, particularly its ease of use and straightforward installation process. Many appreciate the overall performance and sleek design, as well as the added sense of security it provides. However, some customers have expressed concerns regarding the battery life of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 534 reviews
  • Rated 5 out of 5 stars

    Possibly the best smart lock on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this lock installed for several weeks now and let me say, it has been a game changer for my family. Originally, I purchased the standard model at Lowe’s, but the next day I went to Best Buy to pick up a new keyboard and saw this model that came with the wireless module and the touch to open feature. I returned the other model straight away and purchased this one. The software is very easy to use and can be set up with Apple Home. With the touch to open finger print feature I no longer need to constantly have my house key with me and all of my kids can open the door once we get home. This has been so much more convenient than I originally thought it would be. We initially had difficulty with programming the fingerprint, but after a quick search found that simply closing the Yale app and reopening it would fix the issue with programming. Since then, I have had no issues. Buy this model, it comes with the Wi-Fi module, which you will want to be able to access and receive notifications from your lock and can be programmed to open with your fingerprint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Locks for rentals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for short term rentals. They are great for getting guest in remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend Yale Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and setup. Fingerprint operation works well. Recommend this lock!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and Easy Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and simple, setting up was also straightforward. Fingerprint sensor works well. Havent tried the wifi features yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly! I love how I can lock or give access with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door Lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. Works as planned and I have remote access. Very easy set up. Instructions were awesome and very easy step by step. Would recommend for anyone needed the remote access to make sure to get this model

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice lock works great. Great for one touch unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Nice lock, riddled with issues

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver easy to install and setup initially. We have recurring issues with it going into 'passage mode' that results in the lock unlocking itself without any user interaction. We've attempted troubleshooting measures recommended by the manufacturer, but the issue persists.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now we can get in house when we are licked out. Very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Take Azure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues awesome, easy to install, no need to worry about locking it automatically locks by itself and there a finger print technology that is cool

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great easy set up easy application download and use, can use from anywhere to lock and unlock door or check status of door

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keyless locks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new locks . Easy to install & great solution for not using keys.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great product! I absolutely recommand this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! I absolutely recommand this product.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Unreliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was somehow easy to install, but it doesn’t work properly all of the time. I have it set up so that it automatically locks when I close the door, and sometimes it doesn’t. Also, there have been times when the door is unlocked, but the app says it is locked. The auto open doesn’t work all the time either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy easy easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Easy to setup wifi connectivity Easy to setup fingerprints Will update long term review after an year of use

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy, quick install and setup. Great security and access upgrade for your home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    DO NOT USE FOR AIRBNB or for 'Remotely' use.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty excited to try and install this lock, mainly because of the well-known brand and features they advertise on this specific smart lock. I intended to use it for a house I own overseas and give family members and friends access when I'm not physically present to let them in, and this was THE lock I needed. However, after a few weeks (less than 1 month of use), I noticed the YALE APP wouldn't connect to the smart lock, so I couldn't create a code, open, or lock the door remotely AT ALL; and the Home (iOS) feature on my phone wouldn't be able to connect to it, as well as the Alexa App. But, my friend could still use the code to go in the house, which is VERY concerning because the app WOULD NOT let me know or send a notification since it was "broken". In addition, the same friend had to remove and reinstall new batteries to the lock, and it began to work okay. This was a suggestion to the YALE customer rep on the phone. Now, a month later, the same issue is happening. For an almost $300 smart lock, it shouldn't have this many hiccups on the APP.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale assure smart lock 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ir you qre looking for an smart lock spend the extra money on this one is worth every penny, dont go for a cheap one because at the end you will replqce it for some like this. Works great and is super easy to install and manage.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock and responses

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock is very easy to install. This lock replaces the whole deadbolt not just then exterior parts like the August smart lock. Has video instructions if you need them tk walk you step by step. Smart module is pretty easy to set up fornwifi also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lock, looks super clean and was really easy to install. The only thing I wish it could do was lock automatically during a certain time frame of the day.

    I would recommend this to a friend