Customer Ratings & Reviews

Excellent product. Works perfect ! East to install.

Works great when it works. Many of times the auto-unlock feature won't work so you need to hide a key and occasionally it will completely disconnect from Wi-Fi so don't forget your key.

with our busy life and our teens coming and going, this lock has made things easier and easier to keep track of. Installation can be tricky, but the website lists a lot of great videos to help with the process.

Purchased this lock about 8 months ago an it stopped working after about 4 months. I contacted customer service and they attempted to troubleshoot but could not get it to work. They finally sent me a new lock but the lock the sent only works with ADT. I contacted customer service again and provided them with the serial number, that was two months ago, now I'm have two locks that don't work. I could have saved a lot of money if I had kept my original deadbolt lock. If you're thinking of buying this lock save your money, it will only disappoint and upset you.

Lock works as advertised. Software is in need of some TLC. Doesn't work on Pixel Phones for some odd reason. Luckily I had a samsung device to unbrick the first of 4 locks I set up.

So far so good. I’ve only had the lock since 1/8/25. The first lock failed so we will see how long this one lasts.

These are the least reliable, most frustrating smart home products I've ever used. They don't reliably warn about low batteries, they don't stay connected to wifi, they refuse to integrate with HomeKit despite claiming that they do, and after removing the wifi module AS INSTRUCTED BY THE YALE APP to resolve a wifi issue...the pins in the lock broke off, so now the module won't insert or work at all. Waste of time and money. Buy literally anything else.

I have used previous Yale locks in the past and have always loved their products, this lock is amazing! Love the aesthetics of the lock , super sleek and thin, the fingerprint sensor is super accurate and overall no complaints!

Works great. The fingerprint sensor option is a game changer.

Super easy to set up and seems to be very stable (for a smart home product). I love the auto-lock/unlock feature. Walking up to your house and having it unlock just as you get to the handle is incredible and very helpful. Probably my favorite smart home device so far.

If I could give this cero starts I would , i had nothing but problems with this since day one . The auto lock feature stops working randomly, if i re calibrate it will work again for a week or so and stops working again, the finger print scan it never works on the firts attempt, i gotten locked out several times because it won’t recognize my finger , they wifi drops all the time , i run netgear orbi system at home , this is the only device that has issues with my internet . The battery life is crazy short 4 weeks if your lucky .

Pretty good, but it will engage the lock of the door is open (like on a nice day leaving the door open) kind of a dumb feature

These are so much better than the Kwikset smart locks I previously had. They are faster, quieter, and more durable. Two of my Kwikset Halos died in less than a year.

Still new but seems to be working well. Small problem accepting fingerprint after setup but seems better now.

Love love love it I had another brand (ultloq) and it was horrible. The Yale lock does not need a hub and is glitch free after 3 months of daily use

Garbage. Wouldn’t buy. Almost have it installed for 1 year now. Finger print scanner is garbage and doesn’t work. The lock unlocks and locks anytime it wants even with it not setup too. Yale support is not good at all. They even have the wrong email address for support on their own website which is ridiculous. DO NOT WASTE YOUR MONEY ON THIS LOCK!

This lock has been wonderful! I originally have a Level Lock, and the battery life was not great. This is a huge improvement. I enjoy the fingerprint reader as it is quick and easy to use!

This lock is the worst piece of smart hardware I have purchased for my home. I liked my first yale assure lock but the module got fried after a few years so the “approach” feature it had didn’t work anymore thru Bluetooth but it kept working as it needed to. I got this one because I liked the touch feature and wanted the ability to unlock quickly. However this lock is where AA batteries go to die. In a matter of a couple months I’ve had to crawl through my window 3 times because the lock died on me. 4 times I had to change the batteries in the past 2 months. Unacceptable.

Excellent smart lock with multiple backup ways of opening along with auto lock/unlock

I liked how many different ways you could unlock the front door. With Apple Watch, finger prints, code and smartphone