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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 532 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the Assure Lock 2, particularly its ease of use and straightforward installation process. Many appreciate the overall performance and sleek design, as well as the added sense of security it provides. However, some customers have expressed concerns regarding the battery life of the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 532 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Looks great, works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is sleek and the app is easy to use. It's so nice not having to dig out my keys when I get home with a handful of groceries.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is great. I had the Nest Yale Lock previously and this is definitely an upgrade. The fingerprint sensor and the automatic unlocking feature when I get home are awesome. The only complaint I have is that I can't get the door sense sensor to work properly.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Installation

    Rated 3 out of 5 stars

    Nice product but can’t rely on it to lock itself.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful product. Easy to install and configure. It either lack of a basic feature or doesn’t work in my case, that is a self lock after xx mins. If the door is left unlocked it doesn’t self lock or notify me that is the case. I can do it with Apple Home automations, however, the second issue is that the lock frequently loses WiFi connection. Nothing else in close proximity looses WiFi connection but just the lock. So, the front door is frequently unlocked until other sensors in my house trigger the automation to lock it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Stopped working after a two months of use.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had nest X yale smart door lock in the past, and decided to upgrade with this assure lock 2. This lock is easy to install and looks fancy on the door. Howerver, it stopped working after two months of use. The keypad stopped lighting, and one touch lock function stopped working as well. In addition, lock is always offline in app. Tried a different ways to resolve the issues but wasn’t successful. A good thing is it comes with a manual key, which I am using to lock and unlock. I wish i would have purchased a protection plan for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A+ for Features and ease of set-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it does fingerprint, number or a key! It was easy to install and set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LOVE IT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! set up was ok, not super easy but doable finger print doesn't like rough hard working hands, 20 images before my husband could get the door to finally unlock when he touched it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great.........................................................

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome lock and very easy to install. This works with home app as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable, Secure, and Convenient !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Smart Lock is a game-changer for home security, offering seamless keyless entry, robust build quality, and effortless smart home integration. Installation is quick and easy, and features like auto-lock and remote access provide peace of mind. Whether using a PIN, app, or voice assistant, it delivers convenience and reliability, making it a must-have upgrade for any home. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little thing, very convenient, easy to use and install, highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Installation

    Rated 5 out of 5 stars

    Great Smart Security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This decision was to replace another lock, and it was incredibly easy to install and set up. Seamless connectivity to my phones and network. Biometric feature is blended into the logo and reads prints flawlessly. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Reliable and sophisticated lock system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally changed to this lock after long time this is such a sophisticated and nice lock system. Very happy with that. Do not need to carry the keys anymore. Such a relief. The apple works great and the whole family can use it conveniently. It was very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this lock on my main house door for almost a year now. I have no issues or complaints, would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good!!!! i am very happy with the way it works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No worries

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is sleek and fits with all doors. Has a nice finish, and the ease of use is very simple. This lock has had no issues and the app is very simple to use, and you can add multiple users with codes and fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Awesome product. Great purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this purchase. Very easy to set up works. Great syncs up with your phone perfectly highly recommend this product to anybody. I'm lookI love this purchase. Very easy to set up. works Great syncs up with your phone perfectly highly recommend this product to anybody. No more keys jiggling around.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Yale Assure Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock was easy to install. It didn't take long to program all 5 household members to have access through their phones. I like the feature where the lock will auto-unlock when my phone is within 15 feet of the door when I get home. I have not programmed the fingerprint feature but plan to do so soon in the event I am not carrying my phone. I like being able to check to see if the door is locked without having to get up from the bed at night.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yale door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first door lock kept losing connection. Luckily it happened within warranty… the second one has worked very well! Game changer for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Front door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the finger print feature. Easy set up and nice bronze color.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Yale Door Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looks nice, install was the same compared to a normal door lock. Only complain I have it the fingerprint reader. Sometimes it doesn't read our prints to unlock.

    I would recommend this to a friend
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