Customer Ratings & Reviews

I was excited to try out the new Yale: Assure Lock 2 with Wi-Fi and Touch Fingerprint reader. I've read a lot about these and they seem to be the premium of the crop. I was most excited that this newer version came with Wi-Fi so it could be unlocked more easily as well as brining support to Google Home integration. Pros: - Easy installation and initial setup. This generally installs like any deadbolt lock, with an extra bracket to support the larger size. Downloading and using the Yale app was straight forward, for the initial setup. I was able to lock/unlock, calibrate, and setup PINs very easily. Sharing the lock with other users so they can setup their own PINs was also simple. Adding to Google Home and/or HomeKit was also simple - The build quality of the lock looks great. The Stain Nickel finish matches my door handle perfectly - The app is able to unlock/lock the door from anywhere with the installation of the included Wi-Fi module. Using the pin mad also unlocks the door easily. Pressing the finger print "Yale button" also locks the door when leaving - Has a physical key included incase the lock batteries die when you're out of the house - Can setup "guest codes" for when people come over, and you can set them to expire. Also good if you plan to use this for an Air B&B or other rental properties. Cons: - Battery life with the Wi-Fi module installed is horrendous. This is almost a total deal breaker for the entire lock. I've had this installed for only 2 weeks, and the batteries complained of 10% life during just the second week. This is totally unacceptable. - Finger print registration process also has not worked for me. The instruction are "use the app". So, what I "use the app" it walks you through steps. Step 1: "place a hold finger on reader until the LED light blinks green". ok, so I do this, and the lock immediately activated to lock the door (this is what it's supposed to do when not registering finger print). I can never get the lock to actually go through the fingerprint registration process. It got so frustrating, I gave up trying. - The app will often display the incorrect status of the lock. I'll lock the door when I leave the house, verify it's locked. When I return, open the app, it still says "unlocked" which gives me a moments fright. I try the door, it's locked. I press the green "unlocked" button in the app, and the door then unlocks. I also notice this behavior when in the house. - Using Google Home or HomeKit both have severe delays. Pressing lock or unlock from either platform results in about 20-30 seconds of waiting before something happens. Often time, I press it again thinking it didn't register. I've mostly stopped using either, which is an absolute bummer for me as I hate individual apps and want to exclusively use one or the other depending upon if I'm using an Apple or Google device to control it. - The lock itself becomes uncalibrated far too often. When manually locking I often have to "force" the lock further to actually lock the door. I can hear the motor whining when I do this. This cannot be good for the device, but having to constantly calibrate is also unacceptable. I can see doing this when batteries are replaced (currently every 2 weeks!!!!!) but it happens every few days that I've just given up recalibrating it. - Fingerprints show up on the touch surface, and the digits cannot be rotated. This makes it easier for people to see what numbers have been pressed, and possibly guess the PIN easier. I think I'm being extremely generous with 3 stars on this. Some of these problems I'm chalking up to possible environmental on my part, or even user error. However, battery life, calibration, fingerprint registration all seem to be device faults and characteristics of this model. I think I'm going to simply remove the Wi-Fi module to get better battery life and simply use the app over bluetooth when home, or, just using keypad digits (unless i can find a way to register fingerprints at some point). The entire hallmark feature of this lock, the integrated Wi-Fi is also it's largest drawback. App sluggishness, inconsistencies, and poor performance over the internet all make the core conveniences of the generation "2" more or less unappealing. It's still more convenient than a normal lock, but I'd suggest saving the extra money and get the non-wifi model, or perhaps, just get a more inexpensive smart lock, without any of these feature, that don't really work anyway. I will not be recommending this generation of Yale lock to anyone.

This is my 2nd "smart" doorlock (3rd if counting another I installed for a family member) and I can say Yale made a great lock. Sleek look and super easy installation is adding to how much I prefer Yale over some competitors. In the box is everything you need to get this bad boy installed. Now I am replacing an already existing lock so my measurements were spot on in making sure I have no troubles going forward. This should fit a vast majority of doors, but if yours is brand new and needs cutting, no fear, there is measuring and cutting guides for you (as long as you have the tools). One thing I didn't like is that you are basically stuck with the key you are given as I don't have a way to easily re-key (like kwikset offers). Installation is very straightforward and simple. Not only do they give you a printed guide, but the App has step by step instructions to move you along the process. Once I got my lock installed and set up, I used the app to create PINs for each member of my household. You can also use it to lock and unlock the door as well. Here I ran into my only bump though. I could not for the life of my get the fingerprint scanner to work. I googled any troubleshooting tips and the best one I found was completely factory resetting it until it worked. Took me 3 tries before it FINALLY moved forward to scan my fingerprint. Overall I have been pleased with the Assure Lock 2 and would recommend it to anyone in the market. Easy, safe and secure all in 1 package.

I’ve had two different models of Schlage smart deadbolts and was going to purchase a third for this house, but the features as well as the all-black (when not in use) faceplate of this model were attractive to me. I also was drawn to this model specifically working with Google, Amazon, and Apple Homekit. My Schlage locks would have required a bridge to be able to do thst. Installation was easy and I found the parts to be very premium and safety/security focused. One example is the length of screws. My dad once gave me a lecture on the importance of using longer screws when installing a deadbolt (the knes thst go into the door’s wood) to make it harder to kick in and I have always needed to use my own screws with other prodicts. Not the case with this deadbolt. The screws they provided were actually LONGER than what my dad taught me to use. Little things like that put this product on a pedestal above the rest. I also really love the notifications I get on my AppleTVs when the door us left ajar, unlocked, or locked. Having a dog and a 4yr old means the front door sometimes gets left slightly ajar and being able to catch that from any room in the house and go shut it means I dont have to worry about my dog getting out and bringing me a frog he found while also air conditioning the outside for an indeterminate amount of time.

We are really enjoying the upgrade, no more searching for keys to get in or out the house. The lock comes well packaged; it comes with the hardware, batteries, the lock, the keypad for outside and instructions that are easy to follow. And to make it easier the application guided me on how to install the lock on my door. the installation is about the same as any other lock it is just a few more steps when connecting the smart features and it was much easier than I thought. The lock from the outside no longer requires a key and there is no key hole so we were scared that the battery will die out and we will be locked out but the lock gives you warnings about the battery life so as soon as it lets me know the battery is low I will change the batteries. The smart module is what makes the lock smart and can be used to do many things, all it needs is the WiFi password so it can connect to the house network so the lock can be used remotely as well as know how it has been used. The lock can open in different ways, using the pin on the keypad doe not need the Wi-Fi so in case the network is not working we can still get inside. The other option is using Bluetooth with cell phone both Android and iOS and in my household we have both and they work well. We like the auto lock function, no more forgetting to lock the door, just shut the door all the way and it will lock by itself and this feature is optional. If we are running late and we have visitors, we can open the door from somewhere else so they can wait inside, no more hiding the key outside and I can always share a code for visitors, friends or maintenance. Also the Auto-unlock feature is cool, as I get close to the door the door is unlocked so I do not have to do anything to get in, it is also optional but I like it. The application is easy to understand and I can give a code to get inside, and from the application I know who got home, and these codes can be permanent or temporary. Yale also has information on their website for setup as well as troubleshooting and contact information so it is very helpful to have just in case. I also like that there are different colors to consider, Black Suede, Oil Rubbed Bronze and Satin Nickel to go with the door, I am getting another one for the back door in a different color to match better. Overall it is an amazing upgrade, no more keys needed to get inside or lock the door, application is user friendly and I cannot believe we were still using keys.

I purchased the Yale Assure Lock 2 with fingerprint access in Black Suede from Best Buy over a month ago, and I couldn’t be happier. Installation was straightforward with clear instructions, and I had it up and running in no time. The fingerprint access is fast and reliable, and the Wi-Fi connection makes it easy to manage from anywhere. The lock feels sturdy, looks sleek, and adds a modern touch to my door. After a month of daily use, it’s been flawless, no connection drops, no glitches, and no issues unlocking. Highly recommend for anyone looking for a secure and stylish smart lock!

Great so far, east to install. The one issue ive had is that it cones w a Kwikset cylinder and only 1 physical key. If you want the convenience of one key for all exterior doors (and any interior doors), they have to be Kwikset and rekeyed. If they are Schlage, then you cant have 1 key fir all doors. According to Yale website, Schlage cylinders are available fir purchse but this should be an out-of-box option. An extra physical key would be great too.

Well designed compact lock, visually appealing, and easy to install. The fingerprint option is very helpful as it cuts down on time to unlock. Durability will prove itself over time, too early to tell since I have the lock for a few months only. Remains to be seen how long the batteries will last, which has been a big per peeve of mine with smart locks in general but that is a standard cost of doing business so to speak - not aware of any ‘wired’ smart locks as those would require some non-standard solutions anyways…

Using this to replace the Eufy Security door lock. I wanted something with a bit more aesthetic than big black box on my door with brushed nickel door handle. I also wanted to be able to hand out temp keys for when family or friends stay overnight. This delivered and had the added bonus of working with homekit. I had it completely installed in about 30 minutes and completely added to my phone around an hour after it was delivered. No complaints from me!

I've had several different Smart Locks over the last 7 years and this one has to be the easiest one to install and operate. This Yale - Assure Lock 2 operates on my SmartThings App, Xfinity App, and the Yale App. The features for the Yale App were really easy to set up the fingerprint registration for everyone in our family so that I know who's coming in the door. Also liked the fact that it's a six digit entry code set up making it more secure.

This is my first experience using a smart door lock, and I like how it works. The only thing I'm a little unhappy about is the battery life, which is very short, and I have to replace them at least every week and a half. I've heard that there are other brands and the battery life is long, but I've already spent the money and I think I can survive with that.

I had the 2nd generation august lock, which started to degrade in performance-- both from a wifi connectivity standpoint and just the mechanism itself. Was looking for something that had a keypad option and finger print option and this was it. Overall, if you're coming from a non-smart lock, the installation is straightforward with the guides from the pages being helpful. A caveat is that this product fits a very specific door length, density, etc. I would pay VERY close attention to the specifications of where the holes are. The app itself is just the august app but made for yale. confusing at first, but eventually you'll figure it out. I was able to store finger print entries for non-app/account holders (like small children--mother in laws--etc) which I appreciated. The finger print reader portion of the product is finicky. I would say it works 5/10 times, most of the time the auto-entry feature unlocks it before needing fingerprint access. Maybe its just my weird thumbs?

Great upgrade to my previous lock. Easy to use secure and good functionality

This smart lock is great. I’ve had at least five or six and the biggest problem is when the battery dies. There’s no other option but to go through your garage or get locked out of your house. I love that this includes a key as a failsafe in case the battery dies, while the battery is working, though this thing is amazing. I’ve set it up right when I enter my driveway it opens up the door. It’ll close the door in five minutes. It also comes with the sensor but I didn’t set that up yet. This is the best I’ve had and I’m definitely gonna buy more when I need, maybe for my garage.

I have other Yale products in my house. This was for my front door and it works great. East to set up and looks very modern

I live in a 3-unit condo building and bought this to replace a Lockly lock that burnt out from being in the sun. This is on our main, exterior door. The lock is easy to install and works well. The fingerprint sensor is a great feature and works 99.9% of the time. If my fingers are cold, I may have to warm them up or leave my finger on the sensor a bit longer. The app is nice and simple. The WiFi works well. Man oh man does it eat through batteries. It might be because it’s used more frequently due it being at the main door shared by all three units. I replace the batteries every 2-3 months.

I’m starting with four stars, because the batteries that came with it seemed to wear out rather quickly. Within a couple of weeks quickly. And the lock is literally 5 feet away from the nearest Wi-Fi connection.But who knows how long those batteries were in transit.

This lock is super cool and very responsive, love it. Very easy to install and user friendly experience . I had another lock similar to this and it did not satisfy my security and user needs. I recommend this lock to anyone who is in the market for security, and a modern upgrade.

I had nest X yale smart door lock in the past, and decided to upgrade with this assure lock 2. This lock is easy to install and looks fancy on the door. Howerver, it stopped working after two months of use. The keypad stopped lighting, and one touch lock function stopped working as well. In addition, lock is always offline in app. Tried a different ways to resolve the issues but wasn’t successful. A good thing is it comes with a manual key, which I am using to lock and unlock. I wish i would have purchased a protection plan for it.

The lock is sleek and the app is easy to use. It's so nice not having to dig out my keys when I get home with a handful of groceries.

Finally changed to this lock after long time this is such a sophisticated and nice lock system. Very happy with that. Do not need to carry the keys anymore. Such a relief. The apple works great and the whole family can use it conveniently. It was very easy to install.