Customer Ratings & Reviews

has be used from app, keypad, finger print and take keys. What else can you ask for. This all in one is perfect was exactly what we were looking for.

First of all, the battery life on this lock is atrocious. 3-4 months max. The lock completely died after less than a year. It took over a week of back and forth with Yale support, performing the same troubleshooting steps over and over, before they finally agreed to replace it. That was 5 weeks ago and the replacement still hasn’t been shipped yet. Absolutely terrible customer service.

I purchased this as a replacement for the first gen smart lock from Yale. This is a much better interface and much better functionality. The finger print feature is a real bonus!

I have 3 of these installed, and they all have the same glitches. The autolock has to be re calibrated every so often. The fingerprints work for a while then suddenly stop working have to ne re entered and re claibrated. Not everyones fingerprint will get excepted (kids) are a problem.

Easy to install, fingerprint, code and cell phone access work as advertised. Good battery life.

Locks very smoothly. Nice polished chrome. Would definitely recommend

The insulation service was terrible. I ordered this lot a month ago and the night before advised me to get ready because they were coming to install it then the day off they called and told me that they wasn’t coming because they were still waiting on the lock, but I also had other service that I needed done and they refuse to come out to complete that service

Overall a good electronic lock. The touch screen is not super sensitive, so we have to turn the sound on to make sure every press is effective.

I got it at a good price $70 off. It works fine on my airbnb in a different city.

Love this lock touch keypad and a key if the key pad doesn’t work

It’s sleek and beautifully designed! Finger print reader is exceptional. Apple Home integration is mind blowing. There’s also the traditional key hole. Bravo what a fantastic product for modernization

I really don't like to write negative reviews but I had to do this one because I liked my first generation Yale Assure lock. The old one was more premium look, material and even packaging. The old one came with 3 actually keys however this one comes with only one and it is cheap one too. I don't know why company do this kind of things. You start good than start becoming cheap and go backward instead of forward. The product itself is good but first generation felt and looked more premium. One more thing but this for geek squad. Please train your people. My agent was not so good. She didn't seems professional or know what she is doing.

Lock works great. Best lock I have owned so far. Had a schlange and Kwikset and they both sucked.

excellent performance and smoothness. I can open in many ways. And the best thing is, being away from home, I can open up to my family from any point on the map!

excellent performance and smoothness. I can open in many ways. And the best thing is, being away from home, I can open up to my family from any point on the map!

I put the batteries that it came with in the device once i set it up…. They died within ome week. I then replaced them woth brand new alkaline double A batteries ans it died again within a week and i was locked out of my house because of it. Terrible product

This my second yale lock. The first one failed after 2 years. This one is just over a year old and has given nonstop issues since I got it. Batteries die after only one month. Fingerprint reader is extremely finicky. Proximity sensor is very unreliable.

This Yale Smart Lock is an overpriced, overhyped piece of junk bought here from Best buy with only a 15 day return, I spent $300 expecting a reliable, secure product and instead got a dysfunctional door ornament. Some of its key features simply do not work, and after five phone calls and nearly a month later talking with Yale customer support, I’m still dealing with the same issues. Their “technical support” is laughable — useless scripts, vague apologies, and the same line over and over: “Our technical team is working on it.” No timelines. No progress updates. No results. Just a whole lot of waiting and frustration. I’ve wasted hours of my time and hundreds of dollars, and Yale can’t even provide a straight answer. For a company that sells “smart” products, their support is anything but. Buyer beware — if something goes wrong (and it will), you’re completely on your own.

We purchased and had this installed and it works way better than our old August smart lock.

We’ve had this door lock for around a month, and so far it works as advertised. It’s nice having both the option for biometric and numpad to unlock the door, that’s been really handy.