Customer Ratings & Reviews

Having the option of fingerprint, code, and key is great

So far so good. I’ve only had the lock since 1/8/25. The first lock failed so we will see how long this one lasts.

Works great. The fingerprint sensor option is a game changer.

Pretty good, but it will engage the lock of the door is open (like on a nice day leaving the door open) kind of a dumb feature

Had a locksmith install. The fingerprint reader function was opening when others put their finger on the reader. We tried multiple resets, and spoke to the Yale customer service representative in our attempt to fix the problem. Nothing worked, as it kept opening when anyone touched the reader. When I returned to Best Buy in the appropriate time frame, they would not give me a refund - only store credit for a defective product they sold.

These are so much better than the Kwikset smart locks I previously had. They are faster, quieter, and more durable. Two of my Kwikset Halos died in less than a year.

This lock has been wonderful! I originally have a Level Lock, and the battery life was not great. This is a huge improvement. I enjoy the fingerprint reader as it is quick and easy to use!

Love love love it I had another brand (ultloq) and it was horrible. The Yale lock does not need a hub and is glitch free after 3 months of daily use

If I could give this cero starts I would , i had nothing but problems with this since day one . The auto lock feature stops working randomly, if i re calibrate it will work again for a week or so and stops working again, the finger print scan it never works on the firts attempt, i gotten locked out several times because it won’t recognize my finger , they wifi drops all the time , i run netgear orbi system at home , this is the only device that has issues with my internet . The battery life is crazy short 4 weeks if your lucky .

Still new but seems to be working well. Small problem accepting fingerprint after setup but seems better now.

Really happy with this purchase. This replaced my gen 1 and it is superior some how. More reliable with the auto unlock and the finger print thing works very consistently unless my hands are all dirty.

I liked how many different ways you could unlock the front door. With Apple Watch, finger prints, code and smartphone

This lock is the worst piece of smart hardware I have purchased for my home. I liked my first yale assure lock but the module got fried after a few years so the “approach” feature it had didn’t work anymore thru Bluetooth but it kept working as it needed to. I got this one because I liked the touch feature and wanted the ability to unlock quickly. However this lock is where AA batteries go to die. In a matter of a couple months I’ve had to crawl through my window 3 times because the lock died on me. 4 times I had to change the batteries in the past 2 months. Unacceptable.

I purchased this as a replacement for the first gen smart lock from Yale. This is a much better interface and much better functionality. The finger print feature is a real bonus!

Excellent smart lock with multiple backup ways of opening along with auto lock/unlock

has be used from app, keypad, finger print and take keys. What else can you ask for. This all in one is perfect was exactly what we were looking for.

I have 3 of these installed, and they all have the same glitches. The autolock has to be re calibrated every so often. The fingerprints work for a while then suddenly stop working have to ne re entered and re claibrated. Not everyones fingerprint will get excepted (kids) are a problem.

So sleek! Prefect for our front door and looking buy another for our back door

I really love the product and everything is good except finger print is not working I did follow the instructions but it didn’t work and try to connect with customer support no one is there to chat

Purchased this lock about 8 months ago an it stopped working after about 4 months. I contacted customer service and they attempted to troubleshoot but could not get it to work. They finally sent me a new lock but the lock the sent only works with ADT. I contacted customer service again and provided them with the serial number, that was two months ago, now I'm have two locks that don't work. I could have saved a lot of money if I had kept my original deadbolt lock. If you're thinking of buying this lock save your money, it will only disappoint and upset you.