Customer Ratings & Reviews

I bought two (2) of these locks- one for my elderly mother's front door (so I can manage letting people in when I'm not in town), and one for my front door. My wife and I loved it, until ours died after just changing the batteries about 4 or so weeks into owning the lock (it was brand new). I started a warranty claim from Yale (now Master Lock - go figure), and it has been over a month and they are still making me wait for a replacement. Ironically, today when I was about to write them to see if they shipped the replacement for our door, the lock on my mother's door died in exactly the same way- changed batteries and the lock no longer works. I can't get a refund from Best Buy because it is outside their return window (it was when the lock broke the first time). I just wrote them and asked for a refund in exchange for both locks, instead of a warranty replacement. I no longer want to put unreliable, poorly engineered locks on any of our properties. I don't know if they will give us our money back, but we spent around $500 for both of these and all we are left with are what is equivalent to about $50 in standard locks. Please save yourself from a major headache. Go with a different brand. Ever since Master Lock bought out Yale Home, their quality tanked. I will probably opt for a Schlage Lock instead, which may not have fingerprint, but at least might work with Apple Watch integration, which is just as good for us.

Never had an issue with Schlage in Kasas house. This one stopped working in less than 6 months. Finger print doesnt work for 7 yr old kid

The touch screen fails quite often. It is not very good

Installed in August, died in November. Going on 2 weeks without a replacement, with no end in sight, as customer service told one time “the warehouse is backed up”, and then “because of Black Friday deals we don’t have any replacements for you”. So I’m just in limbo with no lock on the front door. Never in a million years would I expect warranty process to be this horrible

Figerprint works great. This model does not support apple key.

Love the functionality so far. Having a hard time with fingerprint set up and i can't get it to connect to my Xfiniry Home Security. However, it's still nice & works well.

Works perfectly! I love that I can give my family their own passcode and it tells me who enters!

Best lock I have bought yet! I really enjoy the smart sense that unlocks as soon as I walk up to the door whenever I return home.

It’s very hard to program to your finger print but once done it works good.

I absolute love it. My Schlage smart lock was intermittently working. I love the features. Worth every penny.

I love it, works great. Nice purchase. Very durable.

Says it works with Wi-Fi, but seems like it always requires bluetooth instead. I see no way to connect it to Wi-Fi or my SmartThings hub. Also, had to redo the fingerprint learning 3 times for that feature to work properly. Likely will go back to my numeric-code-only Schlage soon.

Auto lock keeps cutting off. Have to go in app & cut it back on all the time.

software times a while to upload to door activity.

Works flawlessly. Been using it for over 3 months. Never once failed to recognize the fingerprint and auto lock feature is a great help

The lock works great. We weren’t sure we’d use the finger print but it’s so convenient and is one of the best features.

I upgraded from the august lock and never looked back. This works great in setting up guests and the fingerprint is very responsive, highly recommended!

It really helps when you need to have control of the entrances in your house while saving in copies of keys.

This works well. Installation was not that bad. I recommend

Very fast response on Touch ID and works remote which is very helpful! I also really love the auto lock feature! Would totally recommend!