Customer Ratings & Reviews

This smart lock has been a major disappointment. Its fundamental function is unreliable: I've been locked out multiple times because the Touch ID is inconsistent at best. The performance is even worse in cold weather, where the mechanism freezes and jams, preventing access. For a product in this price bracket, the performance is unacceptable. It operates more like a cheap, low-end model and is not worth the investment.

It’s sleek and beautifully designed! Finger print reader is exceptional. Apple Home integration is mind blowing. There’s also the traditional key hole. Bravo what a fantastic product for modernization

Easy to install, fingerprint, code and cell phone access work as advertised. Good battery life.

I got it at a good price $70 off. It works fine on my airbnb in a different city.

Overall a good electronic lock. The touch screen is not super sensitive, so we have to turn the sound on to make sure every press is effective.

I really don't like to write negative reviews but I had to do this one because I liked my first generation Yale Assure lock. The old one was more premium look, material and even packaging. The old one came with 3 actually keys however this one comes with only one and it is cheap one too. I don't know why company do this kind of things. You start good than start becoming cheap and go backward instead of forward. The product itself is good but first generation felt and looked more premium. One more thing but this for geek squad. Please train your people. My agent was not so good. She didn't seems professional or know what she is doing.

These are the least reliable, most frustrating smart home products I've ever used. They don't reliably warn about low batteries, they don't stay connected to wifi, they refuse to integrate with HomeKit despite claiming that they do, and after removing the wifi module AS INSTRUCTED BY THE YALE APP to resolve a wifi issue...the pins in the lock broke off, so now the module won't insert or work at all. Waste of time and money. Buy literally anything else.

excellent performance and smoothness. I can open in many ways. And the best thing is, being away from home, I can open up to my family from any point on the map!

excellent performance and smoothness. I can open in many ways. And the best thing is, being away from home, I can open up to my family from any point on the map!

Locks very smoothly. Nice polished chrome. Would definitely recommend

First of all, the battery life on this lock is atrocious. 3-4 months max. The lock completely died after less than a year. It took over a week of back and forth with Yale support, performing the same troubleshooting steps over and over, before they finally agreed to replace it. That was 5 weeks ago and the replacement still hasn’t been shipped yet. Absolutely terrible customer service.

We’ve had this door lock for around a month, and so far it works as advertised. It’s nice having both the option for biometric and numpad to unlock the door, that’s been really handy.

Lock works great. Best lock I have owned so far. Had a schlange and Kwikset and they both sucked.

Love this lock touch keypad and a key if the key pad doesn’t work

Love the functionality so far. Having a hard time with fingerprint set up and i can't get it to connect to my Xfiniry Home Security. However, it's still nice & works well.

We purchased and had this installed and it works way better than our old August smart lock.

Figerprint works great. This model does not support apple key.

It’s very hard to program to your finger print but once done it works good.

Best lock I have bought yet! I really enjoy the smart sense that unlocks as soon as I walk up to the door whenever I return home.

Auto lock keeps cutting off. Have to go in app & cut it back on all the time.