Customer Ratings & Reviews

Says it works with Wi-Fi, but seems like it always requires bluetooth instead. I see no way to connect it to Wi-Fi or my SmartThings hub. Also, had to redo the fingerprint learning 3 times for that feature to work properly. Likely will go back to my numeric-code-only Schlage soon.

Works perfectly! I love that I can give my family their own passcode and it tells me who enters!

I absolute love it. My Schlage smart lock was intermittently working. I love the features. Worth every penny.

Garbage. Wouldn’t buy. Almost have it installed for 1 year now. Finger print scanner is garbage and doesn’t work. The lock unlocks and locks anytime it wants even with it not setup too. Yale support is not good at all. They even have the wrong email address for support on their own website which is ridiculous. DO NOT WASTE YOUR MONEY ON THIS LOCK!

Works flawlessly. Been using it for over 3 months. Never once failed to recognize the fingerprint and auto lock feature is a great help

I upgraded from the august lock and never looked back. This works great in setting up guests and the fingerprint is very responsive, highly recommended!

software times a while to upload to door activity.

The lock works great. We weren’t sure we’d use the finger print but it’s so convenient and is one of the best features.

I bought two (2) of these locks- one for my elderly mother's front door (so I can manage letting people in when I'm not in town), and one for my front door. My wife and I loved it, until ours died after just changing the batteries about 4 or so weeks into owning the lock (it was brand new). I started a warranty claim from Yale (now Master Lock - go figure), and it has been over a month and they are still making me wait for a replacement. Ironically, today when I was about to write them to see if they shipped the replacement for our door, the lock on my mother's door died in exactly the same way- changed batteries and the lock no longer works. I can't get a refund from Best Buy because it is outside their return window (it was when the lock broke the first time). I just wrote them and asked for a refund in exchange for both locks, instead of a warranty replacement. I no longer want to put unreliable, poorly engineered locks on any of our properties. I don't know if they will give us our money back, but we spent around $500 for both of these and all we are left with are what is equivalent to about $50 in standard locks. Please save yourself from a major headache. Go with a different brand. Ever since Master Lock bought out Yale Home, their quality tanked. I will probably opt for a Schlage Lock instead, which may not have fingerprint, but at least might work with Apple Watch integration, which is just as good for us.

It really helps when you need to have control of the entrances in your house while saving in copies of keys.

This works well. Installation was not that bad. I recommend

Installed in August, died in November. Going on 2 weeks without a replacement, with no end in sight, as customer service told one time “the warehouse is backed up”, and then “because of Black Friday deals we don’t have any replacements for you”. So I’m just in limbo with no lock on the front door. Never in a million years would I expect warranty process to be this horrible

I love it, works great. Nice purchase. Very durable.

Very fast response on Touch ID and works remote which is very helpful! I also really love the auto lock feature! Would totally recommend!

I put the batteries that it came with in the device once i set it up…. They died within ome week. I then replaced them woth brand new alkaline double A batteries ans it died again within a week and i was locked out of my house because of it. Terrible product

This my second yale lock. The first one failed after 2 years. This one is just over a year old and has given nonstop issues since I got it. Batteries die after only one month. Fingerprint reader is extremely finicky. Proximity sensor is very unreliable.

This Yale Smart Lock is an overpriced, overhyped piece of junk bought here from Best buy with only a 15 day return, I spent $300 expecting a reliable, secure product and instead got a dysfunctional door ornament. Some of its key features simply do not work, and after five phone calls and nearly a month later talking with Yale customer support, I’m still dealing with the same issues. Their “technical support” is laughable — useless scripts, vague apologies, and the same line over and over: “Our technical team is working on it.” No timelines. No progress updates. No results. Just a whole lot of waiting and frustration. I’ve wasted hours of my time and hundreds of dollars, and Yale can’t even provide a straight answer. For a company that sells “smart” products, their support is anything but. Buyer beware — if something goes wrong (and it will), you’re completely on your own.

Best lock Available! Fingerprint works flawlessly! This replaced my nest locks and I haven't looked back! Way WAYY better!!

The fingerprint open is fun. especially like being able to check if my doors are locked when I am away feom hime.

Flawless. Works exactly as it should. The build quality is top level.